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Customer Service Manager Jobs in Fulton, MD (NOW HIRING)

Orkin

Service Manager

Lanham, MD

$65K - $75K/yr

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... Customer satisfaction translates into revenue growth--and you can earn your way to an annual ...

Roda

Service Manager

Rockville, MD · On-site

$90K - $100K/yr

Welcome to Roda, where we are passionate about creating a magical customer experience, saving you ... We are looking to hire a Service Manager to manage day-to-day operations at Roda. The ideal ...

Cintas

Service Manager

Landover, MD

$82K - $110K/yr

Requisition Number: 225443 Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall ...

Cintas

Service Manager

Landover, MD · On-site

$82K - $110K/yr

Requisition Number: 225443 Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall ...

Worth & Company, Inc.

Service Manager

Baltimore, MD · On-site

Service Manager Description: Worth & Company was founded in 1983, and our guiding principle of ... Act as intermediary between customers and technicians by speaking with customers to understand the ...

TruGreen

Service Manager

Gaithersburg, MD

Ensures diplomacy concerning customer service-related concerns. * Coaches and develops lawn specialists and trainees. Works with other managers to identify ways to reduce customer cancellations.

TruGreen

Service Manager

Gaithersburg, MD

Ensures diplomacy concerning customer service-related concerns. * Coaches and develops lawn specialists and trainees. Works with other managers to identify ways to reduce customer cancellations.

Redner's

Customer Service Representative

Baltimore, MD · On-site

$15 - $18/hr

Customer Service Manager DEPARTMENT: Front End REPORTS TO: Store Director/Bookkeeper FLSA STATUS: Non-Exempt JOB SUMMARY: To provide and maintain high standards of customer service throughout the ...

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All JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Fulton, MD

Customer Service Manager information

See Fulton, MD salary details

$23.9K

$56.6K

$98.6K

How much do customer service manager jobs pay per year?

As of Jun 26, 2026, the average yearly pay for customer service manager in Fulton, MD is $56,643.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $68,400.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the 5 P's of customer service?

The 5 P's of customer service are Product, Price, Place, Promotion, and People. For a Customer Service Manager, understanding these elements helps in delivering effective service, managing customer expectations, and improving overall satisfaction. Focusing on People, including communication and empathy, is especially crucial in customer interactions.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What do you do as a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring customer satisfaction. They develop policies, monitor service quality, and use tools like CRM software to improve customer experience and support business goals.

What is the role of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. They develop policies, monitor service quality, and use tools like CRM systems to improve customer experience and support business goals.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What's the highest paying customer service job?

The highest paying customer service roles are often in executive or specialized management positions, such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools and strategies.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Fulton, MD? The most popular types of Customer Service jobs in Fulton, MD are:
What cities near Fulton, MD are hiring for Customer Service Manager jobs? Cities near Fulton, MD with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Service Manager

Service Manager

Orkin

Lanham, MD

$65K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Orkin rating

7.0

Company rating: 7.0 out of 10

Based on 134 frontline employees who took The Breakroom Quiz

13th of 32 rated pest control companies

Job description

Overview

If You’re the Best at Sales, You Have a Place with the Best in Pests 

When you’re an Orkin Service Manager, you’re quality control ensuring top-notch service from the industry leader with almost 125 years as the best in pests.

Our Service Manager is a “pro” at protecting homes and businesses and knows how to train and develop our Orkin Pros to do the same. You understand the balance between technical acumen and soft skills—like empathy and integrity—that gives customers peace of mind. Your commitment to exceeding customer expectations inspires your team to deliver unparalleled service. Customer satisfaction translates into revenue growth—and you can earn your way to an annual rewards trip honoring top performers.

You’ll have more than a job—you’ll have a career with growth potential and benefits that go beyond the basics. This includes a company vehicle, competitive pay and a 401(k) program. Not to mention, you’ll receive opportunities to volunteer and give back so that everyone has a safe place to live, work, and play. Work alongside a team that values safety, professionalism, empathy, integrity and innovation in pursuit of our mission to deliver the peace of mind only an Orkin Pro can provide. 

With Orkin’s award-winning training program, you’ll receive all the tools and technology you need to succeed. That means no industry experience required to start building your career. Plus, if there’s one thing we know at Orkin, it’s that pests keep coming back, and that makes our industry recession resistant. 

Ready to start a career with staying power? Apply now! 


Responsibilities

As a Service Manager, you’ll be a leader in a high-performance culture. You’ll put your proven leadership skills to work in developing and motivating your team to deliver top-notch service to every customer. You’ll blend industry knowledge with interpersonal skills to demonstrate how to earn customer trust with know-how and empathy. An excellent communicator, you’re prepared for heavy customer and employee engagement. In addition to supporting the growth and success of the business, you’ll lend a hand with community service projects that improve where you live and work.

You will…

  • Lead an entire service operation upon completion of paid training
  • Motivate the service team to consistently provide the world’s best service, prioritizing safety
  • Conduct yourself with the utmost professionalism and integrity with customers and coworkers
  • Assist with recruiting top talent on the service team
  • Train and develop Orkin Pros through hands-on management
  • Lead training meetings
  • Oversee our Orkin Pro Ride-A-Long program
  • Ensure customer expectations are met or exceeded through inspections, proposed course of action, and delivery of outstanding empathetic customer service every time
  • Champion innovation by supporting the team in adopting new products, services and technology
  • Monitor scheduling, routing and inventory to drive efficiencies and productivity

What type of benefits will you receive?

  • The starting salary will be $65,000 to $75,000  
  • Company vehicle with gas card provided 
  • Company provided iPhone and iPad with sales software
  • Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance
  • 401(k) plan with company match, employee stock purchase plan
  • Paid vacation, holidays, and sick leave
  • Employee discounts, tuition reimbursement, dependent scholarship awards
  • Industry leading, quality, comprehensive training program

Why Orkin?

  • You’re seeking an opportunity with career potential in a reliable, recession-resistant industry
  • You have a service-oriented mindset that leads you to build loyalty and trust with customers
  • You hold yourself responsible to commitments
  • You value being part of a team
  • You want to keep learning, improving and developing as a leader
  • You want to join a company that supports the community
  • You want a career with a purpose at a mission-driven company that values
    • Safety
    • Professionalism
    • Empathy
    • Integrity
    • Innovation

Qualifications

What do you need to be successful?

  • Sales experience preferred
  • High School Diploma or equivalent required
  • Valid driver’s license required
  • Ability to obtain the appropriate pesticide license/certification if required (company paid)
  • Ability to work in the field independently and interact with our great clients

What will my work environment be like?

Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:

  • Safely use a ladder within the manufacturer's weight capacity
  • Lift and carry up to 50 lbs.
  • Safely access crawl spaces, attics, confined spaces, roof tops, etc. including the ability to climb or balance and stoop, kneel, crouch, or crawl
  • Wear personal protective equipment (PPE) which sometimes requires an OSHA-compliant respirator
  • Willing to work in different types of weather conditions

Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer 

What Orkin employees say

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