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Customer Service Manager Jobs in Freeport, IL (NOW HIRING)

Texas Roadhouse

Service Manager

Rockford, IL · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Texas Roadhouse

Assistant Service Manager

Rockford, IL · On-site

$5.2K/mo

Ensures 100% table visitation of customers to gather customer insights and assist Service Manager in developing a sales strategy to improve customer experience and drive sales. * Leads by example to ...

Kwik Trip

Customer - Food Service

Monroe, WI · On-site

$15 - $20.30/hr

Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...

Kwik Trip, Inc.

Customer - Food Service

Beloit, WI · On-site

$16 - $21.70/hr

Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...

Kwik Trip

Customer - Food Service

Beloit, WI · On-site

$16 - $21.70/hr

Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...

Kwik Trip, Inc.

Customer - Food Service

Monroe, WI · On-site

$15 - $20.30/hr

Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...

Aramark

Food Service Manager

Freeport, IL

The Food Service Manager is a management position responsible for developing and implementing ... Oversees and manages dining operations where customers order prepared foods from a menu. Job ...

Walgreens

Customer Service Associate

Beloit, WI · On-site

$13.75 - $19/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Rockford, IL · On-site

$14.50 - $20/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Roscoe, IL · On-site

$14 - $19.50/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Rockford, IL · On-site

$14.50 - $20/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Freeport, IL

Customer Service Manager information

See Freeport, IL salary details

$23K

$54.5K

$94.9K

How much do customer service manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for customer service manager in Freeport, IL is $54,521.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,500.00 and $65,800.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Freeport, IL?

The most popular types of Customer Service jobs in Freeport, IL are:

What cities near Freeport, IL are hiring for Customer Service Manager jobs?

Cities near Freeport, IL with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Freeport, IL as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $54,521 per year, or $26.2 per hour.

Inventory Control and Customer Service Manager

Ingersoll Cutting Tool Company

Rockford, IL • On-site

$70/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Job description

Ingersoll Cutting Tools is one of the world's leading suppliers of metal cutting tooling systems and an integral member of the IMC Group of Companies, a distinguished corporate holding of Berkshire Hathaway, with over 130 subsidiaries in 60 countries around the world. Ingersoll's US operations are housed on our state-of-the-art manufacturing and marketing campus in Rockford, Illinois. We are currently accepting applications for an Inventory Control and Customer Service Manager.
Essential job duties and Responsibilities include:
  • Maintain inventory accuracy through cycle counting, reconciliation, and inventory control activities.
  • Investigate inventory discrepancies, determine root causes, and implement corrective and preventive actions.
  • Monitor order processing, backlog management, and customer inquiries to maintain high service standards.
  • Resolve customer issues related to orders, shipments, returns, product availability, and delivery concerns.
  • Analyze inventory accuracy, back-orders, service levels, and other key operational performance metrics; identify trends and recommend improvements.
  • Provide daily leadership, direction, and support to inventory control and customer service personnel.
  • Develop and maintain inventory control procedures and customer service processes to improve accuracy, efficiency, and responsiveness.
  • Supervise daily customer service operations to ensure timely, accurate, and professional support.

Skills/Qualifications:
  • Associate or Bachelor's degree in supply chain management, Business, Operations, or a related field; or an equivalent combination of education and at least three (3) years of relevant experience.
  • Three (3) or more years of experience in inventory control, logistics, customer service, or a related operational environment.
  • Strong analytical and problem-solving skills with the ability to identify root causes and implement effective solutions.
  • Excellent organizational, communication, and time management skills.
  • Proficiency with ERP systems, inventory management software, and Microsoft Office applications, including Excel.
  • Ability to manage multiple priorities while maintaining a high level of accuracy and customer focus.
  • Manufacturing or Industrial Distribution experience is preferred.
  • Previous experience in supervising/leading a team is preferred.

Successful candidates will demonstrate the ability to work well independently, as well as with others, in a team environment. Candidates should possess excellent verbal and written communication skills, possess a good work ethic, demonstrate reliable and punctual work habits, demonstrate safety consciousness, and always conduct themselves in a professional manner.
The Salary range for this position is $70-80K
Why our people love working for Ingersoll Cutting Tools:
Ingersoll Cuttings Tools offers a strong benefits package including affordable and robust health, vision, and dental insurance plans. Our employees also benefit from an excellent 401k match, wellness reimbursement policy, as well as holidays, vacation, and sick time. Ingersoll Cutting Tools often promote from within, offering employees the chance to grow their skill set and experience. What we pride ourselves most on is our culture - you can expect to find a collaborative, friendly, and inclusive environment here.
If you would like to be considered for this position, please e-mail your resume with a brief cover letter highlighting your unique qualifications to careers@ingersoll-imc.com.

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