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Customer Service Manager Jobs in Fort Pierce, FL

Garber Buick GMC

Service Manager

Fort Pierce, FL · On-site

Do you want to work for an award-winning business that values exceptional customer service, as well ... Manage shop production schedule to meet pace and budget * Consult with guests regarding vehicle ...

Wawa, Inc.

Customer Service Supervisor

Stuart, FL · On-site

$21.25 - $28.70/hr

As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in ... Manage cash processes, inventory, vendor check-ins, and store safety. * Maintain accurate inventory ...

Wawa

Customer Service Supervisor

Stuart, FL · On-site

$21.25 - $28.70/hr

Manage cash processes, inventory, vendor check-ins, and store safety. * Maintain accurate inventory ... Strong customer service, relationship-building, and communication skills Associates in this ...

Wawa

Customer Service Supervisor

Stuart, FL · On-site

$21.25 - $28.70/hr

Manage cash processes, inventory, vendor check-ins, and store safety. * Maintain accurate inventory ... Strong customer service, relationship-building, and communication skills Associates in this ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Fort Pierce, FL

Customer Service Manager information

See Fort Pierce, FL salary details

$20.7K

$48.9K

$85.2K

How much do customer service manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for customer service manager in Fort Pierce, FL is $48,911.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,600.00 and $59,000.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Fort Pierce, FL?

The most popular types of Customer Service jobs in Fort Pierce, FL are:

What are popular job titles related to Customer Service Manager jobs in Fort Pierce, FL?

For Customer Service Manager jobs in Fort Pierce, FL, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Fort Pierce, FL look for?

The top searched job categories for Customer Service Manager jobs in Fort Pierce, FL are:

What cities near Fort Pierce, FL are hiring for Customer Service Manager jobs?

Cities near Fort Pierce, FL with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Fort Pierce, FL as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $48,911 per year, or $23.5 per hour.

Customer Service Manager - SUA

APP Jet Center Stuart

Stuart, FL

Full-time

Medical, Retirement, PTO

Re-posted 15 days ago

Job description

Customer Service Manager

APP Jet Center Stuart

     We are seeking a dynamic and experienced Customer Service Manager to join our team. The ideal candidate will be passionate about delivering exceptional customer service, possess strong leadership skills, and thrive in a fast-paced environment. As a Customer Service Manager, you will be responsible for overseeing all aspects of customer service operations, ensuring efficiency, accuracy, and customer satisfaction.

Responsibilities:

 Customer Service

  • Supervise lobby area and phone communications to ensure quality service.
  • Manage CSR schedules in collaboration with the General Manager (GM), covering desk when necessary.
  • Assist customers and address issues during peak activity periods.

Customer Desk Coordination

  • Coordinate customer handling during high operational periods.
  • Monitor vehicle movements and manage issues promptly.
  • Ensure effective communication between desk and ramp staff.
  • Verify accuracy of data input and billing of ancillary services.

Invoice Monitoring

  • Review invoices before forwarding to accounting.
  • Monitor transient hangar invoicing and address issues promptly.
  • Identify root causes of invoice errors and provide staff training as needed.
  • Review invoice cancellations and implement corrective actions.

Services Accounts Receivables 

  • Review accounts receivable with GM weekly, addressing payment collection and account issues.
  • Ensure proper setup of new accounts and communicate relevant information to staff.
  • Address new client needs and update customer records accordingly.

Training

  • Train new CSRs and assist in training new line techs on procedures and systems.
  • Review training materials regularly to ensure compliance and effectiveness.

Qualifications:

  • Proven experience in customer service management role.
  • Strong leadership and communication skills.
  • Ability to multitask and thrive in a fast-paced environment.
  • Proficiency in Microsoft Office Suite and customer service software.

Benefits:

  • Competitive salary
  • Health insurance
  • Retirement plan
  • Paid time off
  • Professional development opportunities

If you are a motivated individual with a passion for delivering exceptional customer service and leading a team to success, we encourage you to apply. Join us in shaping the future of our company and making a positive impact on our customers' experiences.