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Customer Service Manager Jobs in Flowood, MS (NOW HIRING)

Domino's

Customer Service Rep

Canton, MS · On-site

$13.50 - $18.50/hr

Provide feedback to management on customer trends and suggestions for improvement Qualifications * Excellent verbal and written communication skills * Strong customer service orientation with a ...

Walgreens

Customer Service Associate

Jackson, MS · On-site

$13.75 - $18.75/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Jackson, MS · On-site

$13.75 - $18.75/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Domino's Franchise

Customer Service Rep

Canton, MS · On-site

$13.50 - $18.50/hr

Provide feedback to management on customer trends and suggestions for improvement Qualifications * Excellent verbal and written communication skills * Strong customer service orientation with a ...

Domino's Pizza

Customer Service Rep

Canton, MS · On-site

$13.50 - $18.50/hr

Provide feedback to management on customer trends and suggestions for improvement Qualifications * Excellent verbal and written communication skills * Strong customer service orientation with a ...

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Showing results 21-40

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Flowood, MS

Customer Service Manager information

See Flowood, MS salary details

$20.6K

$48.7K

$84.9K

How much do customer service manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for customer service manager in Flowood, MS is $48,733.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,400.00 and $58,800.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Flowood, MS? The most popular types of Customer Service jobs in Flowood, MS are:
What job categories do people searching Customer Service Manager jobs in Flowood, MS look for? The top searched job categories for Customer Service Manager jobs in Flowood, MS are:
What cities near Flowood, MS are hiring for Customer Service Manager jobs? Cities near Flowood, MS with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Flowood, MS as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $48,733 per year, or $23.4 per hour.

Commercial Service Manager

Snider Fleet Solutions

Richland, MS

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Snider Fleet Solutions rating

8.4

Company rating: 8.4 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

49th of 363 rated vehicle maintenance

Job description

Snider Fleet Solutions is one of the largest commercial tire dealers and retread service providers in the nation. We are committed to excellence and recognize the dedication it takes to do a great job. If you take pride in your work and are passionate building teams and long-term relationships, we want you on our team! We go the extra mile in everything that we do!

Join Our Team as a Commercial Service Manager!

Snider Fleet Solutions is looking for a dynamic and results-driven Commercial Service Manager to provide the daily direction and distribution of work orders to technicians. In addition, the Commercial Service Manager provides oversight of work performed and ensures that proper safety procedures and processes are followed. Excellent interpersonal and leadership skills are vital for this role, as positive teamwork is important for business growth.

We Offer:

  • Competitive salary with bonus opportunity
  • Comprehensive benefits package including Medical, Dental, Vision, and Employer-Paid Life & Short-Term Disability
  • 401(k) with company match
  • Paid Time Off (PTO) & Paid Holidays
  • Opportunities for professional development, skill growth, and career advancement

Qualifications:

  • 3+ years of experience as a commercial tire technician
  • 5+ years of experience assigning commercial service work orders to technicians
  • Proficient in MS Office and the able to learn other software (Maddenco, AS400, SAP, BTN, etc.)
  • Commercial TIA certification (strongly preferred)
  • Forklift Certification (or ability to obtain following employment)
  • Valid Driver's License or state(s) equivalent and must be insurable to drive by company standards

Key Responsibilities:

  • Receive, create, assign, and monitor all service work orders to technicians
  • Manage productivity of technicians, with a focus on monthly revenue goals
  • Provide ongoing training and skill development opportunities for technicians to enhance performance and stay current with industry standards
  • Step in to assist with work orders and technician tasks as needed, especially during periods of high demand or staffing shortages
  • Assist branch manager with maintaining up to date employee administrative files
  • Provide sales staff support with service quotes, product look-ups, and any customer concerns
  • Oversee customer scheduled fleet work, scrap tire analysis, and other customer needs
  • Assist with warehouse duties (inventory, load/unload, barcoding, scan billing, etc.)
  • Conduct daily inspection of warehouse, service bays, trucks, and equipment in order to ensure safety, compliance, cleanliness, and organization
  • Ensure proper branch opening and closing procedures are being followed

Skills and Abilities:

  • Exemplary leadership, organizational, and time management skills
  • Superior customer service and communication skills (both written and verbal) Ability to multi-task, work effectively under pressure and time constraints
  • Demonstrate strong analytical thinking and business insight
  • Reliable and dependable with self-initiative

Why Join Us? We value motivated individuals and are open to training the right candidate who demonstrates the skills, drive, and commitment to succeed! If you’re ready to grow your career in a supportive and dynamic environment, we’d love to hear from you!

Snider Fleet Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law

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