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Customer Service Manager Jobs in Flowood, MS (NOW HIRING)

Iron Works USA

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Customer Service Manager

Pearl, MS · On-site

$65K - $75K/yr

The Customer Service Manager will oversee all customer-facing communication and project coordination for custom door and other product orders. This role requires someone comfortable managing multiple ...

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ITW Hobart Service

Service Manager

Jackson, MS · On-site

The Service Manager will also be required to support and enforce all company policies and ... Meeting or exceeding customer satisfaction results * Talent development * Increasing employee ...

Cintas Corporation

Service Manager

Jackson, MS · On-site

Cintasis seeking a Service Manager to directly manage our customer facing Service team. Responsibilitiesinclude hiring and performance management; managing the overall performance of a team ...

Logan's Roadhouse

Service Manager

Pearl, MS · On-site

The Service Manager will strive to deliver exceptional customer service while monitoring guest satisfaction and developing ways to improve the dining experience. The Service Manager will work to ...

Cintas

Service Manager

Jackson, MS · On-site

Requisition Number: 234282 Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall ...

Cintas

Service Manager

Jackson, MS

Requisition Number: 234282 Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall ...

Q5 Connections

Customer Service Representative

Jackson, MS · On-site

$14 - $19/hr

Manage large amounts of incoming calls * Follow communication procedures, guidelines, and policies * Take the extra mile to engage customers Qualifications: * Previous experience in customer service ...

Q5 Connections

Customer Service Representative

Jackson, MS · On-site

$14 - $19/hr

We are seeking a Customer Service Agent to join our team! A customer service representative will ... Manage large amounts of incoming calls * Follow communication procedures, guidelines, and policies

Snider Tire

Commercial Service Manager

Richland, MS · On-site

Join Our Team as a Commercial Service Manager! Snider Fleet Solutions is looking for a dynamic and ... Oversee customer scheduled fleet work, scrap tire analysis, and other customer needs * Assist with ...

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Customer Service Manager information

See Flowood, MS salary details

$20.6K

$48.7K

$84.9K

How much do customer service manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for customer service manager in Flowood, MS is $48,733.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,400.00 and $58,800.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Flowood, MS?

The most popular types of Customer Service jobs in Flowood, MS are:

What job categories do people searching Customer Service Manager jobs in Flowood, MS look for?

The top searched job categories for Customer Service Manager jobs in Flowood, MS are:

What cities near Flowood, MS are hiring for Customer Service Manager jobs?

Cities near Flowood, MS with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Flowood, MS as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 3% Contract, and 1% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $48,733 per year, or $23.4 per hour.

Customer Service Manager

Pearl, MS • On-site

Iron Works USA
See more jobs at Iron Works USAexternal

$65K - $75K/yr

Full-time

PTO

This job post has expired today. Applications are no longer accepted.

Job description

The Customer Service Manager will oversee all customer-facing communication and project coordination for custom door and other product orders. This role requires someone comfortable managing multiple concurrent projects, coordinating with production, field, and service teams, and resolving issues quickly and professionally. Construction or building-products industry experience is strongly preferred, since success in this role depends on understanding lead times, field measurements, installation logistics, and product specifications.


Key Responsibilities
• Serve as a point of contact for customers after the sale - managing expectations on timelines, order status, and installation scheduling
• Coordinate and track multiple active projects simultaneously, from order entry through fabrication, delivery, and installation, ensuring nothing falls through the cracks
• Communicate proactively with customers regarding lead times, delays, change orders, and site-readiness requirements
• Partner with production, estimating, and field installation teams to keep projects on schedule and resolve bottlenecks
• Manage and resolve customer service issues, warranty claims, and post-installation concerns with professionalism and urgency
• Maintain accurate, up-to-date records in the CRM for every customer interaction and project milestone
• Review incoming orders for completeness and accuracy (measurements, specifications, hardware/finish selections) before releasing to production
• Develop and refine customer service processes, templates, and follow-up cadences to improve efficiency and consistency
• Train and support any additional customer service or support staff as the team grows
• Monitor customer satisfaction and gather feedback to identify recurring issues or opportunities for improvement


Required Qualifications
• 3+ years of experience in customer service management, project coordination, or a similar customer-facing leadership role
• Project management experience - proven ability to manage multiple concurrent jobs/projects with competing deadlines
• Construction industry experience - familiarity with construction schedules, site logistics, contractor/builder relationships, field measurements, or installation processes (doors, windows, glass, millwork, or similar building products strongly preferred)
• Strong written and verbal communication skills; comfortable handling difficult conversations and de-escalating customer concerns
• Proficiency with CRM software and general office/productivity tools (email, spreadsheets, scheduling tools)
• Highly organized, detail-oriented, and able to prioritize in a fast-paced, deadline-driven environment
• Problem-solving mindset with a customer-first attitude


Preferred Qualifications
• Experience with custom or made-to-order products (doors, windows, glass, cabinetry, or similar)
• Familiarity with building codes, product approvals, or construction specifications
• Prior experience coordinating with installation crews or subcontractors
• Experience with project management or scheduling software

Company Description

Iron Works designs and manufactures custom iron and steel doors and glass room systems, built domestically in the Southeast with US-sourced materials and 11-gauge steel construction. We offer full turnkey service -measurement, delivery, and installation - backed by a lifetime structural warranty.