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Customer Service Manager Jobs in Fishkill, NY (NOW HIRING)

Newburgh

Service Manager

Newburgh, NY · On-site

$63K - $91K/yr

Excellent customer service disposition * Good communication skills * Leadership ability * Team ... As a Midas automotive service manager, you will manage and direct all automotive and general ...

Middletown

Service Manager

Middletown, NY · On-site

$63K - $91K/yr

Excellent customer service disposition * Good communication skills * Leadership ability * Team ... As a Midas automotive service manager, you will manage and direct all automotive and general ...

Harriman

Service Manager

Harriman, NY

$63K - $91K/yr

Excellent customer service disposition * Good communication skills * Leadership ability * Team ... As a Midas automotive service manager, you will manage and direct all automotive and general ...

Acura of Bedford Hills

Be Seen First

Service Manager

Bedford Hills, NY · On-site

$150K - $220K/yr

Maintain high customer satisfaction and resolve customer concerns professionally * Drive service ... Previous automotive service management experience preferred * Strong knowledge of dealership fixed ...

Acura of Bedford Hills

Be Seen First

Service Manager

Bedford Hills, NY · On-site

$150K - $220K/yr

Maintain high customer satisfaction and resolve customer concerns professionally * Drive service ... Previous automotive service management experience preferred * Strong knowledge of dealership fixed ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Fishkill, NY

Customer Service Manager information

See Fishkill, NY salary details

$24.4K

$57.9K

$100.8K

How much do customer service manager jobs pay per year?

As of Jul 27, 2026, the average yearly pay for customer service manager in Fishkill, NY is $57,857.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,900.00 and $69,800.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the 7 Cs of customer service?

The 7 Cs of customer service are a set of principles that help customer service managers and representatives deliver quality support. They include Courtesy, Communication, Credibility, Comfort, Consistency, Content, and Care. Applying these principles ensures positive customer interactions and enhances overall service quality.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What do you do as a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. They develop policies, monitor service quality, and use tools like CRM software to improve customer experience and meet organizational goals.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience in customer service and strong leadership skills are often more important for this role than formal education. Certifications in customer service or management can also enhance prospects.

What is the role of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. They develop policies, monitor performance metrics, and coordinate with other departments to improve service quality and efficiency.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What's the highest paying customer service job?

The highest paying customer service roles are often in senior management positions such as Customer Service Director or Vice President of Customer Experience, which can offer salaries exceeding $100,000 annually. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools.

What are the 7 C's of customer service?

The 7 C's of customer service are a set of principles that include Courtesy, Communication, Credibility, Comfort, Consistency, Care, and Clarity. For a Customer Service Manager, applying these principles helps ensure positive customer interactions and satisfaction. Mastery of these concepts supports effective team leadership and service quality improvement.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Fishkill, NY? The most popular types of Customer Service jobs in Fishkill, NY are:
What are popular job titles related to Customer Service Manager jobs in Fishkill, NY? For Customer Service Manager jobs in Fishkill, NY, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Fishkill, NY look for? The top searched job categories for Customer Service Manager jobs in Fishkill, NY are:
What cities near Fishkill, NY are hiring for Customer Service Manager jobs? Cities near Fishkill, NY with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Fishkill, NY as of July 2026, with employment types broken down into 73% Full Time, 25% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $57,857 per year, or $27.8 per hour.

Customer Service Manager

Uncle Gs Management Corp.

Yorktown Heights, NY

$66K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Job description

Our company is experiencing exciting growth, expanding our footprint, strengthening our brand presence, and continuing to raise the bar for exceptional service. As we build on this momentum, we are seeking a dynamic and experienced Customer Service Manager to join our team immediately. This pivotal role offers the opportunity to shape the customer experience during a time of strategic expansion and innovation.


In this role, you will cultivate strong, lasting relationships with our valued customers by delivering exceptional service and swift resolution of concerns. You will serve as a culture carrier and service champion—driving a positive, solution-oriented environment while overseeing and developing a high-performing team of Customer Service Representatives. Your leadership will directly influence customer loyalty, brand reputation, and operational success.


Key Responsibilities:
  1. Lead, mentor, and coordinate the Customer Service team to consistently deliver outstanding, brand-aligned customer experiences
  2. Champion clear communication, accountability, and engagement to achieve and exceed customer satisfaction goals
  3. Foster continuous professional growth through coaching, feedback, and skill-building initiatives
  4. Identify opportunities to refine customer service processes and policies, driving operational efficiency and service excellence
  5. Oversee accurate and timely processing of internal and customer orders to ensure seamless execution
  6. Collaborate cross-functionally with corporate and store leadership teams to support smooth, unified operations across the organization
  7. Analyze departmental reports and key performance indicators to identify trends, measure performance, and implement strategic improvements
  8. Contribute to broader store and company initiatives that support our continued growth and success

What We’re Looking For:
  1. High School Diploma or equivalent required
  2. Minimum of 4 years’ experience in a customer service role within a retail customer-facing environment
  3. A detail-oriented professional with a strong commitment to service excellence
  4. Proven leadership ability with a track record of motivating, developing, and empowering teams
  5. Strong decision-making and problem-solving skills in fast-paced environments
  6. A proactive mindset with a passion for continuous improvement and operational advancement
  7. Excellent communication skills with the ability to collaborate across all levels of the organization
  8. Proficiency in English (speaking, reading, and writing)
  9. Energetic, self-motivated, adaptable, and ready to thrive in a growing, dynamic company

Why Join Us?

We believe our growth is powered by our people. When you join our team, you become part of an organization that values leadership, innovation, and community connection. We reward hard work and dedication with a competitive benefits package that includes:

  1. Medical, dental, and vision coverage, life insurance, LTD, STD, PTO
  2. 401(k) retirement savings plan with company match
  3. Generous employee discounts including 50% off lunch and 25% off in-store shopping
  4. A supportive, team-oriented culture where your leadership makes a measurable impact
  5. Opportunities to grow your career alongside a company that continues to expand and evolve

Ready to Lead?

If you’re passionate about service, inspired by leadership, and excited to help shape the future of a growing organization, we invite you to apply today. Join our family and help us continue delivering the exceptional customer experiences our community has come to expect—and deserve.


Working Conditions:

This role involves active movement on hard surfaces and may require bending, reaching, lifting (up to 30 pounds), and other physical activities. You’ll often work in an indoor environment that includes exposure to machinery, temperature variations, and cleaning agents. Safety, awareness, and attention to detail are essential in this fast-paced setting.