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Customer Service Manager Jobs in Fall River, MA (NOW HIRING)

Ocean Spray

Manager, Customer Shared Services

Lakeville, MA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The position serves as a key business partner to Sales, Commercial, Customer Service, and Finance teams, ensuring effective credit risk management, timely collections, process excellence, and strong ...

Ocean Spray

Manager, Customer Shared Services

Lakeville, MA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The position serves as a key business partner to Sales, Commercial, Customer Service, and Finance teams, ensuring effective credit risk management, timely collections, process excellence, and strong ...

Roche Bros. Supermarkets

Customer Service- Cashier

Mashpee, MA · On-site

$13.25 - $17.50/hr

Overview The Cashier provides excellent customer service by efficiently and accurately processing ... Other duties as assigned by management Secondary Job Functions: 1. Cashiers may be scheduled as ...

Roche Brothers

Customer Service- Cashier

Bridgewater, MA · On-site

$15 - $17.90/hr

Overview The Cashier provides excellent customer service by efficiently and accurately processing ... Other duties as assigned by management Secondary Job Functions:1. Cashiers may be scheduled as ...

Roche Brothers

Customer Service- Cashier

Mashpee, MA · On-site

$15 - $17.90/hr

Overview The Cashier provides excellent customer service by efficiently and accurately processing ... Other duties as assigned by management Secondary Job Functions:1. Cashiers may be scheduled as ...

Midas

Automotive Service Manager

Warwick, RI · On-site

$52K - $84K/yr

At Midas we are dedicated to providing quality services to customer vehicles in the areas of ... We are looking for automotive service managers to manage and direct all service department ...

Sharecare

Lead Customer Service Rep

Providence, RI · On-site

Under the supervision of the Customer Service Manager, the?Customer Service - Escalations team member's primary responsibilities include:? * Handling escalated member concerns while also providing ...

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Showing results 21-40

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Fall River, MA

Customer Service Manager information

See Fall River, MA salary details

$24.6K

$58.2K

$101.4K

How much do customer service manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for customer service manager in Fall River, MA is $58,221.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,200.00 and $70,300.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Fall River, MA?

The most popular types of Customer Service jobs in Fall River, MA are:

What are popular job titles related to Customer Service Manager jobs in Fall River, MA?

For Customer Service Manager jobs in Fall River, MA, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Fall River, MA look for?

The top searched job categories for Customer Service Manager jobs in Fall River, MA are:

What cities near Fall River, MA are hiring for Customer Service Manager jobs?

Cities near Fall River, MA with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Fall River, MA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $58,221 per year, or $28 per hour.

Manager, Customer Shared Services

Ocean Spray

Lakeville, MA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Ocean Spray rating

9.0

Company rating: 9.0 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

14th of 439 rated food and drinks producers

Job description

Ocean Spray is hiring for a(n) Manager, Customer Shared Services! We're a team of farmers, thinkers, creators, and doers. Whatever your title, whatever your role - it always comes back to this: we're a farmer-owned co-op where everyone rolls up their sleeves to get the job done. Three maverick farmers started it all - and we've been making our own way ever since.
The Manager, Customer Shared Services, is responsible for leading the day-to-day operations of the Customer Shared Services function, with primary responsibility for Accounts Receivable, Credit, Collections, and Cash Application processes. This role oversees a fully offshore Shared Services team operating within a Business Process Outsourcing (BPO) model and is accountable for delivering high-quality, efficient, and compliant financial operations that support business objectives. This role reports to the Sr Manager, Shared Services alongside the Manager, Supplier Shared Services within the Controller's organization.
The position serves as a key business partner to Sales, Commercial, Customer Service, and Finance teams, ensuring effective credit risk management, timely collections, process excellence, and strong customer relationships. The Manager drives operational performance, continuous improvement initiatives, and service delivery while leveraging data and insights to support decision-making and achieve organizational goals.
The Manager, Customer Shared Services, establishes and monitors key performance indicators (KPIs), service level agreements (SLAs), and operational metrics while fostering a customer-focused culture and ensuring compliance with company policies and regulatory requirements.
A Day in the Life...
  • Lead, develop, and manage a fully offshore Financial Shared Services team, ensuring service levels, performance metrics, and operational objectives are achieved.
  • Oversee end-to-end accounts receivable activities including credit management, collections, cash application, dispute resolution, deductions management, and customer account maintenance.
  • Partner closely with Sales, Broker, Customer Service, and Finance teams to ensure adherence to credit policies, collection strategies, and customer account governance.
  • Monitor customer credit risk and support credit decision-making processes to balance business growth opportunities with financial risk mitigation.
  • Establish and maintain processes for managing higher-risk accounts and escalating significant collection or credit concerns.
  • Drive the resolution of customer payment issues, disputes, deductions, and account reconciliations through collaboration with internal and external stakeholders.
  • Analyze operational and financial performance metrics, identifying trends, risks, and opportunities to improve working capital and cash flow.
  • Prepare and communicate periodic reporting and insights to business leaders regarding accounts receivable performance, aging, collections effectiveness, deductions, and credit exposure.
  • Ensure compliance with internal controls, company policies, and audit requirements.
  • Lead continuous improvement initiatives by leveraging AI, automation, and best practices to drive standardization, optimize processes, improve operational efficiency, and enhance service delivery.
  • Support working capital objectives through close partnership with Treasury, Sales and Customer Operations to optimize receivable strategies while maintaining strong customer relationships.
  • Partner with cross-functional teams to identify and implement solutions that prevent recurring deductions, payment delays, unearned discounts, and other Order-to-Cash inefficiencies.
  • Support month-end, quarter-end, and year-end close activities to ensure accurate financial reporting and timely completion of accounting requirements including variance analysis.
  • Establish, track, and communicate key performance indicators (KPIs), service level agreements (SLAs), and operational metrics.
  • Foster a culture of accountability, collaboration, customer service excellence, and continuous improvement.

What We Are Looking For:
  • Proven experience leading Financial Shared Services, Accounts Receivable, Order-to-Cash, or Credit and Collections functions.
  • Strong understanding of end-to-end Order-to-Cash processes, for example, credit management, collections, cash application, dispute management, deductions, and customer master governance.
  • Experience driving process improvements, operational excellence initiatives, and service delivery optimization.
  • Demonstrated ability to influence and collaborate effectively with cross-functional business partners, for example, Sales, Commercial, Customer Service, Finance, and senior leadership teams.
  • Strong analytical and problem-solving skills with the ability to translate data into actionable business insights as well as identify root causes and implement sustainable solutions.
  • Experience developing, monitoring, and reporting on KPIs, SLAs, productivity measures, or working capital performance metrics.
  • Knowledge of internal controls, risk management principles, and compliance requirements.
  • Ability to manage multiple priorities and lead teams in a dynamic, evolving, and continuously improving environment.
  • Advanced proficiency in Microsoft Office applications, particularly Excel, with proven ability to manage and analyze large volumes of data.
  • Experience with ERP systems including SAP S/4HANA.
  • Self-motivated, results-oriented leader with strong organizational skills and attention to detail.
  • Excellent leadership, communication, stakeholder management, and relationship-building skills.
  • Ability to quickly learn new technologies, processes, and business requirements.

Education:
Bachelor's or University Degree (Required)Master's Degree (Preferred)
Work Experience:
At least 5 Years of Experience
Annual Salary:
$96,200 - $120,200
The base salary range information above serves as a guideline of the position's typical hiring range. We value and appreciate what makes you unique and will consider a variety of factors when determining an offer. These factors include, but are not limited to, your skills and experience, external and internal benchmarks, as well as overall company considerations. Certain positions may be eligible for short-term and long-term incentive rewards. We also offer a competitive and comprehensive benefits program that supports all aspects of your health and well-being.
Benefits:
  • Complete insurance package on Day-1 that includes a plethora of health and wellness programs
    • Health, Dental, and Vision insurance
    • Health savings account
    • Flexible spending account
    • Life and accident insurance
    • Employee assistance program
    • Telehealth services
    • 1:1 health coaching
    • Supportive benefits for all the stages of your life
  • 401(k) with up to 6% Company matching; additional potential discretionary match at year-end
  • Short-Term Incentive/Performance bonuses
  • Flexible scheduling options
  • Vacation pay, up to three weeks of time (pro-rated for your first year of employment)
  • Holiday pay for 12 holidays
  • Career development and growth opportunities
  • Tuition/Education assistance programs
  • Access to LinkedIn Learning
  • Scholarship programs for children of employees
  • Parental leave
  • Bright Horizons Family Solutions - Back-up care, tutoring, etc.
  • Adoption assistance
  • Bereavement leave
  • Up to $300 fitness reimbursement
  • Up to $300 massage reimbursement
  • Employee appreciation events
  • Employee discounts
  • Charitable giving

Who We Are:
You might have our iconic cranberry juice in your fridge or have gotten into heated holiday debate about what's better - canned or fresh cranberry sauce. But did you know that the hardworking people growing the superfruit in our products are 700 family farmers that own our cooperative? They entrust us with what is most precious to them to create new and innovative products that will delight consumers and grow this beloved brand today and into the future.
Team members, farmers, consumers and communities alike--we value what makes us unique and strive to connect our farms to families for a better life by living our values:
  • Grower Mindset - We embrace our grower-owners innovative spirit and heritage through confidence, learning and focus on the future.
  • Sustainable Results - Guided by purpose, we are focused on delivering results for our grower-owners.
  • Integrity Above All - We are ethical, doing the right thing for our grower-owners, customers, consumers and each other
  • Inclusive Teamwork - We build diverse and inclusive teams that strengthen our cooperative.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
For MA Applicants - It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. Any employer who violates this law shall be subject to criminal penalties and civil liability.

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