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Customer Service Manager Jobs in Exton, PA (NOW HIRING)

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Customer Service Manager information

See Exton, PA salary details

$23.6K

$56K

$97.5K

How much do customer service manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for customer service manager in Exton, PA is $55,977.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,600.00 and $67,600.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Exton, PA?

The most popular types of Customer Service jobs in Exton, PA are:

What are popular job titles related to Customer Service Manager jobs in Exton, PA?

For Customer Service Manager jobs in Exton, PA, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Exton, PA look for?

The top searched job categories for Customer Service Manager jobs in Exton, PA are:

What cities near Exton, PA are hiring for Customer Service Manager jobs?

Cities near Exton, PA with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Exton, PA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 26% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $55,977 per year, or $26.9 per hour.

Client Service Manager

Philadelphia, PA • On-site

365 Health Services
Health Care and Social Assistance • 1 - 5K employees
Learn more about 365 Health Servicesexternal

Full-time

Re-posted 28 days ago

Job description

A. BASIC PURPOSE:
The Client Service Manager sources, screens, hires and retains qualified healthcare professionals to 
meet the office’s business needs. The Client Service Manager develops relationships with clients, 
consumers and referral sources to determine existing needs, successful placements, and additional 
business opportunities. The Client Service Manager is responsible for building a network of qualified 
candidates, evaluating skills in relation to the position requirement, negotiating compensation, 
overseeing completion of on-boarding requirements, and managing active direct care workers. The Client 
Service Manager is expected to be knowledgeable of industry trends globally and within their market 
segment to identify top accounts, forecast opportunities, and consult with candidates. They are also 
expected to share best practices, and maintain and develop relationships within the industry to foster 
stronger business relations. 
B. PRIMARY RESPONSIBILITIES:
1. Develops and executes recruitment strategies to attract, screen and hire quality healthcare 
professionals who meet the office’s immediate and projected needs.
2. Utilizes various recruitment tools and methods to source and attract a pool of qualified and 
diverse candidates.
3. Responsible for on-call duties during non-business hours and weekends as needed. 
4. Matches and evaluates candidate skills to client and consumer needs through screening and 
interviewing.
5. Completes necessary reference checks on candidate’s background and work experience.
6. Ensures candidates meet required hiring standards for 365 Health Services and applicable 
contracts.
7. Negotiates salary and terms and conditions of employment with candidates.
8. Schedules direct care workers and field staff for initial placement and ongoing assignments.
9. Manages direct care workers and field staff while on assignment: assessing and investigating
direct care worker as well as field staff concerns and issues, and provides performance coaching, 
counseling and disciplinary action when appropriate.
10. Maintains regular contact and develops relationships with active clients, consumers and referral 
sources to identify current staffing needs and requirements, projected openings, and potential 
new business opportunities.
11. Ensures client, consumer and referral source expectations are understood and met while 
addressing and resolving concerns relative to customer service, caregiver or field staff 
performance.
12. Documents candidate, direct care worker, field staff and client correspondence and activities 
within the system of record.
13. Incorporates direct care worker and field staff retention strategy into daily routine.
14. Responsible for learning all functionalities and operations of the branch office.
15. Adheres to and promotes company policies and procedures.
16. Builds and cultivates relationships with industry contacts to gain industry knowledge, referrals, 
and business development leads.
17. Ensures confidentiality of all consumer records and personnel files in accordance with agency 
and HIPAA guidelines.
 

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