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Customer Service Manager Jobs in El Segundo, CA (NOW HIRING)

Pacific Islands Construction

Service Manager

Encino, CA · On-site

$70K - $900K/yr

... customers, and lead teams in a fast-paced environment? We are looking for a Senior Service Manager ... to lead our service department and help grow our repair and maintenance operations. This is a key ...

AllSTEM Connections

Service Manager

Los Angeles, CA · On-site

$100K - $120K/yr

They handle customer inquiries, complaints, and feedback, ensuring a high level of satisfaction ... Service Managers lead, train, and motivate service staff, including hiring, scheduling, and ...

FleetPride, Inc.

Service Manager

Buena Park, CA · On-site

$70K - $103K/yr

Consistently deliver incredible customer service experiences by offering knowledge, advice, and ... Manage and update work orders and invoices to ensure quality and timeliness of work performed and ...

Superior Fleet Solutions

Service Manager

Buena Park, CA · On-site

$70K - $103K/yr

Consistently deliver incredible customer service experiences by offering knowledge, advice, and ... Manage and update work orders and invoices to ensure quality and timeliness of work performed and ...

SSA Security Group

Client Service Manager

Los Angeles, CA · On-site

$70K - $80K/yr

SSA Security Group - Client Service Manager Are you passionate about ensuring top-notch security ... Excellent interpersonal and customer service skills * Strong organizational skills and attention to ...

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Showing results 21-40

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in El Segundo, CA

Customer Service Manager information

See El Segundo, CA salary details

$26.1K

$61.8K

$107.6K

How much do customer service manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for customer service manager in El Segundo, CA is $61,777.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,700.00 and $74,600.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in El Segundo, CA?

The most popular types of Customer Service jobs in El Segundo, CA are:

What job categories do people searching Customer Service Manager jobs in El Segundo, CA look for?

The top searched job categories for Customer Service Manager jobs in El Segundo, CA are:

What cities near El Segundo, CA are hiring for Customer Service Manager jobs?

Cities near El Segundo, CA with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in El Segundo, CA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $61,777 per year, or $29.7 per hour.

Service Manager

Pacific Islands Construction

Encino, CA • On-site

$70K - $900K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

Job description

Commercial Roofing - Senior Service Manager

Location: Honolulu, Hawaii

Job Type: Full-Time

Salary: $70,000 - $90,000

Bonus Opportunity: Performance Based Incentive Eligible

Are you an experienced leader in commercial roofing service and repair who knows how to drive performance, support customers, and lead teams in a fast-paced environment? We are looking for a Senior Service Manager to lead our service department and help grow our repair and maintenance operations.

This is a key leadership role for someone who can oversee day-to-day service activity, support field teams, strengthen customer relationships, and ensure work is completed safely, efficiently, and profitably.

What You’ll Do

As our Senior Service Manager, you will lead the commercial roofing service department and oversee service operations from dispatch to closeout. You will manage technicians and service staff, coordinate repairs and preventive maintenance work, monitor job performance, and help ensure outstanding customer service.

You will also play an important role in growing recurring service revenue, improving department efficiency, and maintaining high standards for safety, quality, and accountability.

Key Responsibilities

· Lead the daily operations of the commercial roofing service department

· Manage service technicians, foremen, and service coordination staff

· Oversee leak response, repairs, inspections, and preventive maintenance work

· Review work orders, reports, photos, proposals, and closeout documentation

· Monitor labor, materials, subcontractor use, and job profitability

· Build strong relationships with property managers, facility teams, building owners, and key accounts

· Support the growth of recurring maintenance and repair business

· Enforce company safety policies, OSHA compliance, and jobsite standards

· Coach and develop team members while driving accountability and performance

· Partner with leadership on staffing, forecasting, budgeting, and process improvement

What We’re Looking For

We want a candidate with strong commercial roofing experience and proven leadership ability. You should be comfortable managing people, solving problems quickly, communicating with customers, and keeping service operations running smoothly.

Required Qualifications

· 7+ years of commercial roofing experience, including service and repair operations

· 3+ years of leadership experience in service, operations, or field management

· Strong knowledge of TPO, EPDM, PVC, modified bitumen, built-up roofing, metal, and coating systems

· Experience with dispatching, work order management, and job costing

· Ability to read scopes, reports, drawings, and inspection documentation

· Valid driver’s license with acceptable driving record

· Strong communication, customer service, and problem-solving skills

Preferred Qualifications

· OSHA 30 certification

· Manufacturer certifications or advanced roofing system knowledge

· Experience managing emergency response and leak service programs

· Experience with ERP, CRM, or mobile field service platforms

Compensation & Benefits

Base Salary: $70,000 - $90,0000

Bonus: Performance-based incentive opportunity

· Medical, dental, and vision insurance

· HSA or FSA options, if applicable

· 401(k) with company match

· Paid time off and paid holidays

· Company vehicle or vehicle allowance

· Cell phone and laptop/tablet

· Life and disability insurance

· Training, certification, and professional development support

· Employee assistance program, if offered

· Relocation assistance, if applicable

· Fuel card, expense reimbursement, and other company-sponsored benefits based on policy

Why Join Us

This is an opportunity to step into a leadership role with a growing commercial roofing company that values safety, responsiveness, service quality, and long-term customer relationships. If you are ready to lead a strong team and make a real impact on department performance and growth, we want to hear from you.