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Customer Service Manager Jobs in El Segundo, CA (NOW HIRING)

ARM Enterprises

Customer Service Manager

La Mirada, CA · On-site

$20 - $25/hr

A well-established product company in La Mirada, California, is seeking a skilled and dedicated Customer Service Manager to join their team. The ideal candidate will excel at resolving customer ...

ARM Enterprises

Customer Service Manager

La Mirada, CA · On-site

$20 - $25/hr

A well-established product company in La Mirada, California, is seeking a skilled and dedicated Customer Service Manager to join their team. The ideal candidate will excel at resolving customer ...

ARM Enterprises

Customer Service Manager

La Mirada, CA · On-site

$20 - $25/hr

A well-established product company in La Mirada, California, is seeking a skilled and dedicated Customer Service Manager to join their team. The ideal candidate will excel at resolving customer ...

Pacifica-Trucks-1

Customer Service Manager

Long Beach, CA · On-site

$90 - $130/hr

We're hiring a Customer Service Manager to lead a team of 6-10 Account Managers, including offshore team members, and drive disciplined execution across the full container lifecycle. This role is ...

Pacifica Trucks

Customer Service Manager

Long Beach, CA · On-site

$115 - $125/hr

Customer Service We're hiring a Customer Service Manager to lead a team of 6‑10 Account Managers, including offshore team members, and drive disciplined execution across the full container ...

One United

Customer Service Manager

Compton, CA · On-site

$60 - $80/hr

Manage the staffing schedule, cash needs of the branch, and provide customer service on a variety of relatively complex transactions; opening of savings and checking accounts, handling customer basic ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in El Segundo, CA

Customer Service Manager information

See El Segundo, CA salary details

$26.1K

$61.8K

$107.6K

How much do customer service manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for customer service manager in El Segundo, CA is $61,777.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,700.00 and $74,600.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in El Segundo, CA?

The most popular types of Customer Service jobs in El Segundo, CA are:

What job categories do people searching Customer Service Manager jobs in El Segundo, CA look for?

The top searched job categories for Customer Service Manager jobs in El Segundo, CA are:

What cities near El Segundo, CA are hiring for Customer Service Manager jobs?

Cities near El Segundo, CA with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in El Segundo, CA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $61,777 per year, or $29.7 per hour.

Customer Service Manager

EMP Management

Los Angeles, CA • On-site

Full-time

Re-posted 3 days ago

Job description

Company Description
Our clients include some of the biggest names in Hip Hop and R&B, social media influencers, up and coming models and some of America's hottest new actors. We specialise in offering bespoke management, built on years of international experience in the industry.
Job Description
We are looking to hire a Customer Service Manager. The Customer Service Manager position is central to the performance of the branch. You'll manage the internal sales team to maximize profitability for the branch, building successful working relationships with customers, colleagues, and suppliers alike to ensure we consistently deliver excellent customer service.
Responsibilities
  • Organize and maintain accurate records; document all customer discussions and interactions.
  • Ensure all customer orders are fulfilled in a timely fashion, supporting stock-take activities to assist where necessary.
  • Develop new and lapsed customer accounts, building strong, effective relationships for the business.
  • Manage the sales team to deliver an excellent customer experience, working towards key Branch profit and sales targets.
  • Support the customer service team to ensure orders are being entered and invoiced correctly and promptly.
  • Ensure the necessary resources are available for quality customer service delivery.
  • Generate customer interest; receive customers in branch, answer telephone inquiries, and visit customer sites to cultivate an interest in the product range.

Qualifications
  • Bachelor's degree with the business-related focus required.
  • Customer service experience (1+ years)
  • Personnel management experience (1+ years)
  • Ability to adapt to a rapidly shifting environment and a "can-do" attitude to solve any issues customers may present.
  • Effective communication: both written and oral.
  • Ownership of issues until successfully resolved.

Additional Information
All your information will be kept confidential according to EEO guidelines.

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