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Customer Service Manager Jobs in East Rutherford, NJ

Haddad Plumbing & Heating

Service Manager

Newark, NJ · On-site

Respond to operational, employee, and customer issues promptly and efficiently. * Review and process all invoices accurately and timely. * Develop and manage service inventory policies, levels, and ...

Climate Pros LLC

Service Manager

Fairfield, NJ · On-site

Our customers aren't just businesses; they're change-makers, innovators, and visionaries in their ... Service Management: * Provide exceptional support to both internal and external customers.

MTLR Corp.

Service Manager

Brooklyn, NY · On-site

$60K - $65K/yr

Handle customer complaints or concerns regarding services, products, or personnel quickly and ... Manage time cards, time off requests of branch personnel * Speak with customers about inspections ...

Burlington

Service Manager

New York, NY · On-site

$27.60 - $42.55/hr

You'll coach, train and develop a team of Cashiers and Customer Service Supervisors, while also ... You'll Come With 3+ years of Retail Management or Store Operations experience at an Off Price, Big ...

allegiance

Service Manager

Newark, NJ

Manage service requests of commercial truck leasing customers with urgency and professionalism * Develop and manage relationships with vendors and customers * Assist management team in preparing an ...

Burlington

Service Manager

New York, NY

$27.60 - $42.55/hr

Ensure team delivers excellent customer service while demonstrating a high degree of professionalism. You'll Come With 3+ years of Retail Management and Operations experience at an Off Price, Big Box ...

allegiance

Service Manager

New York, NY · On-site

Manage service requests of commercial truck leasing customers with urgency and professionalism * Develop and manage relationships with vendors and customers * Assist management team in preparing an ...

Bridgestone

Service Manager

Brookdale, NJ · On-site

$22.66 - $33.99/hr

Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...

Bridgestone Americas, Inc

Service Manager

Brookdale, NJ · On-site

$22.66 - $33.99/hr

Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...

Allegiance Trucks

Service Manager

Brooklyn, NY · On-site

$80K - $110K/yr

Our team is as dynamic as it is diverse, united by a shared commitment to prioritize our customers ... Day to day management of a service department that maintains and repairs a fleet of commercial ...

Allegiance Trucks

Service Manager

Newark, NJ · On-site

$80K - $110K/yr

Our team is as dynamic as it is diverse, united by a shared commitment to prioritize our customers ... Day to day management of a service department that maintains and repairs a fleet of commercial ...

Midas

Automotive Service Manager

Woodbridge, NJ · On-site

$50K - $75K/yr

Replies within 24 hours At Midas we are dedicated to providing quality services to customer ... We are looking for automotive service managers to manage and direct all service department ...

Midas

Automotive Service Manager

Queens, NY · On-site

$70K/yr

Training & development At Midas we are dedicated to providing quality services to customer vehicles ... We are looking for automotive service managers to manage and direct all service department ...

Milea Auto Group

AUTOMOTIVE SERVICE MANAGER

New York, NY · On-site

$100K - $150K/yr

Responsibilities: - Oversee the daily operations of the service department - Manage a team of service technicians and customer service representatives - Ensure high-quality service and customer ...

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Showing results 41-60

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in East Rutherford, NJ

Customer Service Manager information

See East Rutherford, NJ salary details

$25K

$59.1K

$102.9K

How much do customer service manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for customer service manager in East Rutherford, NJ is $59,092.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,800.00 and $71,300.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in East Rutherford, NJ?

The most popular types of Customer Service jobs in East Rutherford, NJ are:

What job categories do people searching Customer Service Manager jobs in East Rutherford, NJ look for?

The top searched job categories for Customer Service Manager jobs in East Rutherford, NJ are:

What cities near East Rutherford, NJ are hiring for Customer Service Manager jobs?

Cities near East Rutherford, NJ with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in East Rutherford, NJ as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $59,092 per year, or $28.4 per hour.

Service Manager

Haddad Plumbing & Heating Inc.

Newark, NJ • On-site

Full-time

Re-posted 5 days ago

Job description

Company Overview
Haddad Plumbing and Heating Inc. has Been in Business for 25 Years Servicing New Jersey, New York City, and Westchester County in Mid-Rise and High-Rise buildings with Exceptional Work and a Proven Track Record. This is a Terrific Opportunity for a Well Organized and Outgoing Individual to have a Great Career in a Great Industry.
Summary
The Service Manager is responsible for managing the day-to-day sales, budget, operations and customer service experience for the company's technician team.
Essential Functions
  • Achieve service department sales and profitability goals.
  • Respond to operational, employee, and customer issues promptly and efficiently.
  • Review and process all invoices accurately and timely.
  • Develop and manage service inventory policies, levels, and pricing to meet company goals for vehicles and warehouses.
  • Manage seasonal fluctuations by promoting and scheduling routine maintenance.
  • Propose, maintain, and administer the service technician commission plan.
  • Conduct periodic ride-alongs to ensure adherence to procedures and techniques and maximize customer service.
  • Lead and coach team members, providing necessary training, knowledge, and information for peak performance, continuous improvement, and a positive work environment aligned with company objectives.
  • Coordinate tactical and technical training for technician and employee development.
  • Adjust manpower allocation daily based on customer demand and the approved schedule.
  • Address customer complaints and satisfaction issues promptly.
  • Inspect trucks and enforce dress code compliance.
  • Visit job sites to gather information for proposal preparation according to company guidelines.
  • Perform other duties as assigned by upper management.
Qualifications:
  • Bachelor's degree or a high school diploma with 10+ years of experience.
  • 5+ years of experience in the HVAC/Plumbing industry.
  • 3+ years of management experience.
  • Proficiency in Microsoft Office.
  • Strong verbal and written communication skills.
  • Valid driver's license with a clean driving record (must provide current abstract).

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