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Customer Service Manager Jobs in East Ridge, TN (NOW HIRING)

Emerson Properties

Service Manager

Chattanooga, TN · On-site

This leadership role is responsible for overseeing daily field operations, managing technicians, ensuring exceptional customer service, and driving operational efficiency and profitability. The ideal ...

AREY Group Management

Service Manager

Dalton, GA · On-site

$27 - $32/hr

Service Manager Lofts at Hamilton Dalton, GA AREY Group, LLC At AREY Group, we're not your average ... Train maintenance staff for technical, safety, customer service and general team skills in ...

Eric Kyer Allstate

Customer service

Dalton, GA · On-site

$25K - $50K/yr

We are currently seeking a Customer Service Specialist with a keen sense of responsibility and an ... Basic proficiency in using computer applications, such as email and customer management systems.

Texas Roadhouse

Service Manager

Hixson, TN · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

New

Texas Roadhouse

Service Manager

Chattanooga, TN · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Texas Roadhouse

Service Manager

Chattanooga, TN · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in East Ridge, TN

Customer Service Manager information

See East Ridge, TN salary details

$19.9K

$47.2K

$82.2K

How much do customer service manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for customer service manager in East Ridge, TN is $47,219.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,400.00 and $57,000.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in East Ridge, TN?

The most popular types of Customer Service jobs in East Ridge, TN are:

What are popular job titles related to Customer Service Manager jobs in East Ridge, TN?

For Customer Service Manager jobs in East Ridge, TN, the most frequently searched job titles are:

What cities near East Ridge, TN are hiring for Customer Service Manager jobs?

Cities near East Ridge, TN with the most Customer Service Manager job openings:

Customer Service Manager jobs near you

Service Manager

Emerson Properties

Chattanooga, TN • On-site

Full-time

Medical, PTO

Re-posted 10 days ago

Job description

Description:

One Team LLC is seeking an experienced and motivated Service Manager to lead our HVAC, refrigeration, and commercial kitchen equipment service operations. This leadership role is responsible for overseeing daily field operations, managing technicians, ensuring exceptional customer service, and driving operational efficiency and profitability.

The ideal candidate is a strong leader with extensive technical knowledge, excellent organizational skills, and a commitment to building a high-performing team that delivers quality workmanship and outstanding customer care.

________________________________________

Key Responsibilities

•Lead, supervise, and support a team of Service Technicians

•Schedule and dispatch service calls efficiently to meet customer needs and maximize productivity

•Provide technical guidance and troubleshooting support to field technicians

•Ensure quality control of service work and adherence to company standards

•Monitor KPIs including response times, first-call resolution, labor efficiency, and revenue goals

•Oversee inventory management, parts ordering, and fleet maintenance

•Train, mentor, and evaluate technicians to support professional growth and performance improvement

•Assist in recruiting, interviewing, and onboarding new service team members

•Resolve escalated customer concerns professionally and effectively

•Ensure compliance with safety standards, manufacturer guidelines, and company policies

•Collaborate with ownership on budgeting, forecasting, and strategic planning

________________________________________

Benefits

•Competitive salary based on experience

•Performance-based incentives

•Company vehicle

•Health insurance available and paid time off

•Ongoing leadership and technical training opportunities


Requirements:

Required Qualifications

•Proven experience in HVAC, refrigeration, and commercial kitchen equipment service

•Prior leadership or supervisory experience in a service environment

•Strong understanding of electrical, mechanical, and gas systems

•Ability to read and interpret schematics, wiring diagrams, and technical manuals

•Experience with dispatching software and service management systems

•Strong organizational and time-management skills

•Excellent communication and customer service abilities

•Valid driver’s license with clean driving record


Preferred Qualifications

•EPA Certification

•Trade school or technical training

•Experience managing service KPIs and departmental budgets

•OEM or manufacturer certifications

•On-call management experience


Physical & Work Requirements

•Ability to occasionally lift up to 50 lbs

•Combination of office and field work environments

•Availability to support after-hours or emergency service needs when required