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Customer Service Manager Jobs in Columbus, IN (NOW HIRING)

Aspen Creek Grill

Service Manager

Greenwood, IN · On-site

... and customer-focused individuals to join our team. This is a unique opportunity to be part of ... Genuine Hospitality. - At Aspen Creek Grill, our Service Manager needs to know EVERYTHING about the ...

Collabera

Customer Service

Columbus, IN

$15 - $20.25/hr

... managed services and direct placement services to Global 2000 Corporations. Collabera is ranked ... Job Title: Customer Service II Location: Columbus, IN Duration: 3-4 Months (could go beyond ...

KFC

Customer Service

Shelbyville, IN

$10 - $13/hr

Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.

Walgreens

Customer Service Associate

Greenwood, IN · On-site

$13.75 - $19/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Franklin, IN · On-site

$13.50 - $18.75/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Columbus, IN · On-site

$12.50 - $17/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Franklin, IN

$13.50 - $18.75/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Greenwood, IN

$13.75 - $19/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

German American

Customer Service Specialist

Bloomington, IN · On-site

$14.75 - $19.75/hr

Customer Service Specialist Overview: As a Customer Service Specialist , you will be the first ... This role offers a great insight into the world of banking, insurance, and wealth management to ...

Walgreens

Customer Service Associate

Greenwood, IN

$13.75 - $19/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Rent A Center

Customer Service Representative

Greensburg, IN · On-site

$13.01 - $15.30/hr

This dynamic role is responsible for managing rental accounts by delivering exceptional customer service, selling new products to our customers, driving account performance, completing deliveries and ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Columbus, IN

Customer Service Manager information

See Columbus, IN salary details

$22.8K

$53.9K

$93.9K

How much do customer service manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for customer service manager in Columbus, IN is $53,942.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,100.00 and $65,100.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Columbus, IN?

The most popular types of Customer Service jobs in Columbus, IN are:

What are popular job titles related to Customer Service Manager jobs in Columbus, IN?

For Customer Service Manager jobs in Columbus, IN, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Columbus, IN look for?

The top searched job categories for Customer Service Manager jobs in Columbus, IN are:

What cities near Columbus, IN are hiring for Customer Service Manager jobs?

Cities near Columbus, IN with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Columbus, IN as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, 1% Temporary, 2% Contract, and 2% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $53,942 per year, or $25.9 per hour.

Service Manager

West Side Tractor Sales

Bloomington, IN • On-site

Other

Re-posted 12 days ago

Job description

Ready to ignite your career with a leading dealer of John Deere construction equipment? At West Side Tractor Sales, we believe in fostering a supportive and dynamic environment where employees can thrive.Whether you’re looking for a career change or a chance to gain more experience in the field, we offer exciting opportunities to develop your skills and build a successful career. Join a team that values innovation, collaboration, and customer service. Why West Side Tractor Sales? Comprehensive Benefits Package: Access to a full range of benefits that support your health, well-being, and future. (See link below to view benefits overview) Stay Ahead of the Curve: We're committed to your development, offering hands-on experience to stay current with the latest John Deere technology and industry trends. A Culture of Safety & Teamwork: At West Side, we prioritize safety and foster a collaborative team environment that works together to get the job done and ensure customer satisfaction. What You’ll Do: Optimize Service Operations: Develop, implement, enforce, and monitor service department processes that drive efficiency, profitability, and customer satisfaction. Manage to Goals: Lead the department to meet annual performance goals and operate within budget. Build Customer Relationships: Grow business through promotions, customer visits, and networking with new and existing customers. Warranty & PIP Management: Submit all warranty and Product Improvement Program (PIP) claims accurately and on time for maximum credit. Lead the Team: Assign jobs and work areas based on technician skillsets and ensure a productive and balanced workflow. Review & Approve Work Orders: Ensure all work orders are accurate, complete, and ready for timely customer billing. Maintain Equipment & Tools: Ensure all department vehicles, tools, and equipment are in safe working order. Develop Top Talent: Oversee recruiting, staffing, employee development, and performance management of the team. What We’re Looking For: Experience: 5+ years as a technician in a service department; previous shop foreman or management experience strongly preferred. Technical school certificate or equivalent hands-on experience. Mechanical Knowledge: Solid understanding of parts, equipment, and machinery Leadership Skills: Strong ability to lead, coach, and manage a team. Customer-Focused: Excellent customer service and selling skills; able to handle objections professionally. Business Acumen: Familiar with basic financial principles related to service operations and able to analyze internal reports. Tech Skills: Proficient with computers, data entry, internet tools, and Microsoft Office programs. Flexible Availability: Willing and able to work extended hours as needed Physical Requirements: Able to lift up to 50 lbs and perform physical tasks like bending, climbing, and kneeling. Comfortable working in loud, busy environments around moving machinery. Ready to Join Us? Join a company that truly values its employees and where you can make a real difference. If you’re ready to put your skills to work and be part of a dynamic, growing company, apply today! Benefits Overview Link: (will need to copy and paste in a new browser) https://acrobat.adobe.com/id/urn:aaid:sc:va6c2:c42856ca-4383-4780-80de-5f65079d9291

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