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Customer Service Manager Jobs in Columbus, IN (NOW HIRING)

Collabera

Customer Service

Columbus, IN

$15 - $20.25/hr

... managed services and direct placement services to Global 2000 Corporations. Collabera is ranked ... Job Title: Customer Service II Location: Columbus, IN Duration: 3-4 Months (could go beyond ...

KFC

Customer Service

Shelbyville, IN

$10 - $13/hr

Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.

Aspen Creek Grill

Service Manager

Greenwood, IN · On-site

... and customer-focused individuals to join our team. This is a unique opportunity to be part of ... Genuine Hospitality. - At Aspen Creek Grill, our Service Manager needs to know EVERYTHING about the ...

US630

Customer Service Representative

Franklin, IN

$17 - $23/hr

Customer Service Representative Perks and Benefits: * Competitive Compensation * Hard work ... We pride ourselves on our training programs in management, sales, operations, print, signs, design ...

Walgreens

Customer Service Associate

Greenwood, IN · On-site

$13.75 - $19/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Greenwood, IN · On-site

$13.75 - $19/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Franklin, IN · On-site

$13.50 - $18.75/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Columbus, IN · On-site

$12.50 - $17/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Franklin, IN

$13.50 - $18.75/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Rent A Center

Customer Service Representative

Greensburg, IN · On-site

$13.01 - $15.30/hr

This dynamic role is responsible for managing rental accounts by delivering exceptional customer service, selling new products to our customers, driving account performance, completing deliveries and ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Columbus, IN

Customer Service Manager information

See Columbus, IN salary details

$22.8K

$53.9K

$93.9K

How much do customer service manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for customer service manager in Columbus, IN is $53,942.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,100.00 and $65,100.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Columbus, IN?

The most popular types of Customer Service jobs in Columbus, IN are:

What are popular job titles related to Customer Service Manager jobs in Columbus, IN?

For Customer Service Manager jobs in Columbus, IN, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Columbus, IN look for?

The top searched job categories for Customer Service Manager jobs in Columbus, IN are:

What cities near Columbus, IN are hiring for Customer Service Manager jobs?

Cities near Columbus, IN with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Columbus, IN as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, 1% Temporary, 2% Contract, and 2% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $53,942 per year, or $25.9 per hour.

Customer Service

Collabera

Columbus, IN

$15 - $20.25/hr

Full-time

Re-posted 3 days ago

Job description

Company Description

About Collabera
Collabera is the largest minority-owned Information Technology (IT) staffing firm in the U.S., with more than $525 million in sales revenue and a global presence that represents approximately 10,000 professionals across North America (U.S., Canada), Asia Pacific (India, Philippines, Singapore, Malaysia) and the United Kingdom. We support our clients with a strong recruitment model and a sincere commitment to their success, which is why more than 75% of our clients rank us amongst their top three staffing suppliers.

Not only are we committed to meeting and exceeding our customer's needs, but we are committed to our employees' satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as the "Best Staffing Firm to Work For" for four consecutive years since 2012. With over forty offices globally and a presence in seven countries, Collabera provides staff augmentation, managed services and direct placement services to Global 2000 Corporations. Collabera is ranked amongst the top 10 IT staffing firms in the U.S., and for the past 24 years we have continued to grow rapidly year after year.

For consultants and employees, Collabera offers an enriching experience that promotes career growth and lifelong learning. Visit www.collabera.com to learn more about our latest job openings.

Awards and Recognitions
--Staffing Industry Analysts: Best Staffing Firm to Work For (2015, 2014, 2013, 2012)
--Staffing Industry Analysts: Largest U.S. Staffing Firms (2015, 2014, 2013)
--Staffing Industry Analysts: Largest Minority Owned IT Staffing Firm in the US.

Job Description

Job Details:

Job Title: Customer Service II

Location: Columbus, IN 

Duration: 3-4 Months (could go beyond)

Position Summary:

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Responsibilities include determining the client's issue, offer possible solutions or providing follow-up as needed. May be inbound, outbound or a combination of both. Typically has a High School diploma and customer service or call center experience. Skills, include accurate documentation and excellent interpersonal and communication skills.

Responsibilities for this position will include the following:

* Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills

* Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments

* Refer unresolved customer grievances to designated departments for further investigation

* Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken


Qualifications

Required Education, Experience & Skills:

* High School Diploma

* 2-4 years customer service related experience required

* Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills

* Ability to work independently and manage one's time

* Ability to accurately document and record customer/client information

* Previous experience with computer applications, such as MS Word and PowerPoint

Additional Information

To know more about this position, please contact:

Ujjwal Mane

973-805-7557

ujjwal.mane(at)collabera.com

Collabera logo

About Collabera

Sourced by ZipRecruiter

Collabera is a Global Digital Solutions Company providing Software Engineering Solutions for the world's most tech-forward organizations in the areas of Engineering, Cloud and Data/AI. With its roots serving the engineering needs of the world's most recognized businesses in Technology, Financial Services, Telecom and Healthcare, Collabera today operates across 60 locations in 11 countries, serves 30% of the Fortune 500, and has exceeded the industry growth rate by 3-4x for several years.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Morristown, NJ, US

Social media

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