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Customer Service Manager Jobs in Columbus, IN (NOW HIRING)

Cintas Corporation

Service Manager

Columbus, IN · On-site

$60 - $80/hr

Cintasis seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall performance of a team ...

New

Cintas

Service Manager

Columbus, IN · On-site

Requisition Number: 234512 Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall ...

Cintas

Service Manager

Columbus, IN

Requisition Number: 234512 Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall ...

Aspen Creek Grill

Service Manager

Greenwood, IN · On-site

... and customer-focused individuals to join our team. This is a unique opportunity to be part of ... Genuine Hospitality. - At Aspen Creek Grill, our Service Manager needs to know EVERYTHING about the ...

Collabera

Customer Service

Columbus, IN · On-site

$15 - $20.25/hr

... managed services and direct placement services to Global 2000 Corporations. Collabera is ranked ... Job Title: Customer Service II Location: Columbus, IN Duration: 3-4 Months (could go beyond ...

KFC

Customer Service

Shelbyville, IN

$10 - $13/hr

Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.

US630

Customer Service Representative

Franklin, IN

$17 - $23/hr

Customer Service Representative Perks and Benefits: * Competitive Compensation * Hard work ... We pride ourselves on our training programs in management, sales, operations, print, signs, design ...

Walgreens

Customer Service Associate

Columbus, IN · On-site

$12.50 - $17/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Greenwood, IN · On-site

$13.75 - $19/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Franklin, IN · On-site

$13.50 - $18.75/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Columbus, IN

Customer Service Manager information

See Columbus, IN salary details

$22.8K

$53.9K

$93.9K

How much do customer service manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for customer service manager in Columbus, IN is $53,942.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,100.00 and $65,100.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Columbus, IN?

The most popular types of Customer Service jobs in Columbus, IN are:

What are popular job titles related to Customer Service Manager jobs in Columbus, IN?

For Customer Service Manager jobs in Columbus, IN, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Columbus, IN look for?

The top searched job categories for Customer Service Manager jobs in Columbus, IN are:

What cities near Columbus, IN are hiring for Customer Service Manager jobs?

Cities near Columbus, IN with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Columbus, IN as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, 1% Temporary, 2% Contract, and 2% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $53,942 per year, or $25.9 per hour.

Service Manager

Cintas Corporation

Columbus, IN • On-site

$60 - $80/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

Cintas rating

7.7

Company rating: 7.7 out of 10

Based on 480 frontline employees who took The Breakroom Quiz

177th of 500 rated business services

Job description

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Cintasis seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall performance of a team; providing leadership by fostering a safe working environment; successful resolution of customer related issues; training a team on effective sales techniques; performing goodwill of customers at the customer site while maintaining a high level of customer satisfaction; achieving sales, profit, inventory and payroll goals; managing a budget and dealing with operational issues that affect service. Hands-on support of direct reports includes accompanying our service representatives or visiting customers alone when necessary, to assist in the pick-up and delivery of products or services; driving a company-owned vehicle to and from customer locations; lifting, carrying and walking Cintas products in and out of customer accounts while maintaining world-class service and goodwill to customers; performing managerial duties.

Skills/Qualifications Required
  • Valid driver's license
  • High School Diploma/GED; Bachelor's Degree or equivalent work experience preferred
Preferred
  • Experience in industrial sales or customer service
  • Availability to start within two weeks after offer made/accepted
Benefits

Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.

  • Competitive Pay
  • 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
  • Disability, Life and AD&D Insurance, 100% Company Paid
  • Paid Time Off and Holidays
  • Skills Development, Training and Career Advancement Opportunities
Company Information

Cintas Corporation helps more than one million businesses of all types and sizes get Ready™ to open their doors with confidence every day by providing products and services that help keep their customers’ facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor's 500 Index and Nasdaq-100 Index.

Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.

This job posting will remain open for at least five (5) days.

Job Category: Service
Organization: Rental
Employee Status: Regular
Schedule: Full Time
Shift: 1st Shift

Nearest Major Market

Columbus Indiana

Job Segment

Service Manager, Payroll, Performance Management, Manager, Customer Service, Finance, Human Resources, Management

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What Cintas employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Cintas

Sourced by ZipRecruiter

Headquartered in Cincinnati, Cintas is a publicly held company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor's 500 Index and Nasdaq-100 Index.

Industry

Manufacturing and fabric manufacturing

Company size

10,000+ Employees

Headquarters location

Cincinnati, OH, US

Social media

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