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Customer Service Assistant Jobs in Columbus, IN (NOW HIRING)

German American

Customer Service Specialist

Bloomington, IN · On-site

$14.75 - $19.75/hr

Customer Service Specialist Overview: As a Customer Service Specialist , you will be the first ... a cash drawer, assist clients and team members, uncover needs, and educate clients on German ...

German American

Customer Service Specialist

Columbus, IN · On-site

$15.75 - $21/hr

Customer Service Specialist Overview: As a Customer Service Specialist , you will be the first ... a cash drawer, assist clients and team members, uncover needs, and educate clients on German ...

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Customer Service Assistant information

See Columbus, IN salary details

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How much do customer service assistant jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for customer service assistant in Columbus, IN is $18.62, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $21.25 per hour, depending on experience, location, and employer.

What is a customer service assistant?

A Customer Service Assistant is a professional who interacts with customers on behalf of a company to address inquiries, resolve complaints, and provide information about products and services. They typically work in retail stores, call centers, or online support environments. Their main goal is to ensure customer satisfaction by delivering prompt, courteous, and effective support. Customer Service Assistants may handle tasks such as processing orders, managing returns, and guiding customers through company policies.

What is a customer service assistant?

A customer service assistant maximizes the shopping experience of a customer before, during, and after the sale. You typically works in a retail setting, as part of a customer service call center, or for a company. You specialize in listening to the needs of their customers and matching them with the best products and services. Job duties include handling customer complaints, helping customers find products, and recommending products.

What are the key skills and qualifications needed to thrive as a customer service assistant, and why are they important?

To thrive as a Customer Service Assistant, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office applications is often required. Patience, active listening, and a positive attitude help you effectively address customer concerns and work well within a team. These skills and qualities ensure excellent customer experiences, efficient issue resolution, and contribute to overall business success.

What are some common challenges faced by customer service assistants, and how can they be managed effectively?

Customer Service Assistants often encounter challenges such as handling difficult customers, managing a high volume of inquiries, and maintaining accurate records. Effective communication, active listening, and patience are essential for resolving conflicts and ensuring customer satisfaction. Utilizing available training resources and collaborating with team members can help address complex issues more efficiently, while time management skills help balance multiple tasks throughout the day.

Is remote customer service assistant a stressful job?

Remote customer service assistant roles can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. However, the level of stress varies depending on the employer, workload, and individual resilience, with some roles offering flexible schedules and support tools to help manage pressure.

What are the skills of a customer service assistant?

A customer service assistant needs strong communication skills, patience, and problem-solving abilities to effectively assist customers. They should be able to handle inquiries calmly, use basic computer tools, and work well in a team environment. Good interpersonal skills and a positive attitude are also important for providing quality service.
More about Customer Service Assistant jobs

What are the most commonly searched types of Customer Service jobs in Columbus, IN?

The most popular types of Customer Service jobs in Columbus, IN are:

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For Customer Service Assistant jobs in Columbus, IN, the most frequently searched job titles are:

What job categories do people searching Customer Service Assistant jobs in Columbus, IN look for?

The top searched job categories for Customer Service Assistant jobs in Columbus, IN are:

What cities near Columbus, IN are hiring for Customer Service Assistant jobs?

Cities near Columbus, IN with the most Customer Service Assistant job openings:

Customer Service Assistant jobs near you
Infographic showing various Customer Service Assistant job openings in Columbus, IN as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $38,738 per year, or $18.6 per hour.

Royal South Customer Service Assistant Service Advisor Toyota

Royal South Toyota Mazda Volvo

Bloomington, IN • On-site

$13 - $17.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Job description

Royal South Toyota Service is hiring! Our Toyota Service Drive is a busy and vital part of our customer service-focused store. If you have experience working in retail or have been told you are a personable person, we would like to meet you! This is an entry-level position that can develop into a career for the suitable person. As our Assistant Service Advisor, you will be in our Service Lane and on your feet assisting with checking in customers, answering phone calls, scheduling appointments, parking and retrieving vehicles, checking out customers & other related duties. Please read what Royal South offers and what this position requires below. If you would be a great fit with us and want to start on your career path, please submit your application for us to review.
Our Benefits include:
  • Paid vacation
  • Paid holidays
  • Health, Dental, & Vision insurance
  • Life insurance
  • 401K
  • Supportive management and surrounding staff
  • Rotational schedule Monday through Saturday
  • Saturday lunch
  • Parts & Service employee discount

Responsibilities include:
  • Immediately welcome and appreciate our visiting customers
  • Assist our Advisors in daily responsibilities
  • Answer incoming phone calls and schedule appointments when needed
  • Communicate clearly and completely with our customers
  • Confirm our customer's needs and expectations
  • Take care of our customer's vehicle when tagging & driving accordingly
  • Use of an iPad and/or phone camera may be needed for customers' vehicles
  • A professional and pleasant appearance
  • Working with other departments within our store or our other stores
  • Explain all completed work and charges to customers
  • Responding to inter-company communications
  • Working with other employees to ensure our customers' best experience

Requirements include:
  • Dependable and responsible
  • Clean driving record
  • Listening to directions and learning
  • Desire to improve and excel
  • Being on your feet and moving throughout the day
  • Dealertrack computer experience a plus
  • Organizational skills

Apply