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Customer Service Manager Jobs in Clinton, IL (NOW HIRING)

Kirby Risk

Customer Service Representative

Decatur, IL · On-site

$19 - $22/hr

Customer Service Representative - Electrical Supply Decatur, IL Are you a customer-focused ... Warehousing and Inventory Management * Driving and Deliveries * Vendor and Customer Communications

Domino's Pizza

Customer Service Rep

Decatur, IL · On-site

$15.50 - $21/hr

Manage multiple tasks simultaneously in a fast-paced setting * Maintain up-to-date knowledge of company policies, products, and services * Document customer interactions and update records in the ...

Domino's

Customer Service Rep

Decatur, IL · On-site

$15.50 - $21/hr

Manage multiple tasks simultaneously in a fast-paced setting * Maintain up-to-date knowledge of company policies, products, and services * Document customer interactions and update records in the ...

Dollartree

Customer Service Associate

Bloomington, IL · On-site

$14 - $19.25/hr

Manage sales transactions while working assigned cash register * Maintain security of cash and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

Customer Service Associate

Bloomington, IL · On-site

$14 - $19.25/hr

Manage sales transactions while working assigned cash register * Maintain security of cash and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

U-Haul

Customer Service Representative

Decatur, IL · On-site

$15 - $18/hr

Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul ... Customer Service Representative Minimum Qualifications: * Valid driver's license and ability to ...

U-Haul

Customer Service Representative

Bloomington, IL · On-site

$15 - $18/hr

Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul ... Customer Service Representative Minimum Qualifications: * Valid driver's license and ability to ...

U-Haul

Customer Service Representative

Decatur, IL · On-site

$15 - $18/hr

Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul ... Customer Service Representative Minimum Qualifications: * Valid driver's license and ability to ...

U-Haul

Customer Service Representative

Bloomington, IL · On-site

$15 - $16/hr

Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul ... Customer Service Representative Minimum Qualifications: * Valid driver's license and ability to ...

U-Haul

Customer Service Representative

Bloomington, IL · On-site

$15 - $16/hr

Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul ... Customer Service Representative Minimum Qualifications: * Valid driver's license and ability to ...

U-Haul

Customer Service Representative

Bloomington, IL · On-site

$15 - $18/hr

Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul ... Customer Service Representative Minimum Qualifications: * Valid driver's license and ability to ...

U-Haul

Customer Service Representative

Decatur, IL · On-site

$15 - $18/hr

Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul ... Customer Service Representative Minimum Qualifications: * Valid driver's license and ability to ...

Quality Truck & Equipment Co

Be Seen First

Service Operations Manager

Bloomington, IL · On-site

Service Operations Manager Quality Truck & Equipment Co. - Bloomington, Illinois Lead Growth. Drive ... We are looking for a motivated leader who can increase shop productivity, expand our customer base ...

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Showing results 21-40

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Clinton, IL

Customer Service Manager information

See Clinton, IL salary details

$25.1K

$59.5K

$103.6K

How much do customer service manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for customer service manager in Clinton, IL is $59,512.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,100.00 and $71,800.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Clinton, IL?

The most popular types of Customer Service jobs in Clinton, IL are:

What job categories do people searching Customer Service Manager jobs in Clinton, IL look for?

The top searched job categories for Customer Service Manager jobs in Clinton, IL are:

What cities near Clinton, IL are hiring for Customer Service Manager jobs?

Cities near Clinton, IL with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Clinton, IL as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $59,512 per year, or $28.6 per hour.

Customer Service Representative

Kirby Risk

Decatur, IL • On-site

$19 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 25 days ago

Key responsibilities

  • Assist customers by providing support, product information, and order entry to ensure timely delivery of products.

  • Coordinate with vendors and support warehouse operations, including inventory management, loading/unloading shipments, and driving deliveries.

  • Partner with outside sales and support corporate marketing efforts related to product launches and training events.

Kirby Risk rating

7.2

Company rating: 7.2 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

110th of 161 rated electronics manufacturers

Job description

Customer Service Representative - Electrical Supply
Decatur, IL
Are you a customer-focused professional who enjoys problem-solving, building relationships, and working in a fast-paced environment? Do you thrive on delivering exceptional service and being the trusted resource customers rely on?
If so, we want you on our team.
At Kirby Risk Electrical Supply, our Customer Service Representatives play a vital role in helping customers get the products and solutions they need-on time, every time. You'll join a team that values accuracy, collaboration, and a commitment to excellence.
What You'll Do as a Customer Service Representative
In this multi-faceted role, you'll be the go-to contact for customer needs, providing top-tier support and ensuring every interaction reflects the Kirby Risk standard of service.
You'll:
  • Deliver outstanding customer service-exceeding expectations and honoring every commitment.
  • Partner with outside sales to support customers and strengthen relationships.
  • Coordinate with vendors to ensure products are delivered accurately and on schedule.
  • Support corporate marketing efforts such as product launches and training events.
  • Engage in a variety of responsibilities, with a strong focus on warehouse operations and delivery driving including:
    • Counter and Inside Sales
    • Warehousing and Inventory Management
    • Driving and Deliveries
    • Vendor and Customer Communications
    • Order Entry and Product Support

Every day is an opportunity to make a difference for our customers and grow within a company that invests in your future.
What Makes You a Great Fit
  • College coursework and/or 2+ years of relevant work experience
  • Strong written, verbal, and interpersonal communication skills
  • Detail-oriented with excellent organizational abilities
  • Quick learner who's eager to grow and apply new knowledge
  • Experience in business-to-business sales or electrical distribution preferred

What to Expect in This Role
  • Ability to lift up to 50 lbs.
  • Valid driver's license required
  • Comfort with multi-line phone systems and warehouse operations
  • Experience with inventory management and loading/unloading shipments
  • Forklift experience a plus
  • Schedule: Monday-Friday, 7 am-4 pm, with overtime as needed

Why Kirby Risk?
Founded in 1926, Kirby Risk is a trusted leader in electrical supply, manufacturing, and mechanical solutions. Our culture is built on teamwork, respect, and a shared commitment to helping our customers succeed.
When you join Kirby Risk, you're not just taking a job-you're building a career with opportunities for growth and development.
Benefits That Work for You
We offer a comprehensive package designed to support your health, career, and future:
  • Medical, RX, Dental, and Vision insurance
  • Life insurance & Employee Assistance Programs
  • Tuition reimbursement & on-the-job training
  • 401(k) with company match & Profit Sharing
  • Paid Time Off (PTO)

Looking for a role where service and teamwork matter? Apply today.
How to apply:
To be considered for this position, please apply online: https://www.kirbyrisk.com/careers . Email questions to careers@kirbyrisk.com
WHEN APPLYING, PLEASE MENTION WHERE YOU SAW OUR AD
We will acknowledge all resumes received via email and respond to requests for help to complete your application.
Please note: You must have legal status that enables you to work in the U.S. We cannot obtain sponsorship. To be considered for a role, candidates must meet the minimum qualifications.
Equal Opportunity Employer
Please get to know us at www.kirbyrisk.com. or via LinkedIn: https://www.linkedin.com/company/kirby-risk/
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