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Customer Service Manager Jobs in Chelsea, MA (NOW HIRING)

VIP Tires & Service

Service Manager

Hanover, MA

$80K - $100K/yr

VIP Tires & Service - Service Manager Are you an inspirational leader who thrives on delivering exceptional customer experiences? Do you create a positive working environment that fosters personal ...

VIP Tires & Service

Service Manager

Needham, MA

$80K - $100K/yr

VIP Tires & Service - Service Manager Are you an inspirational leader who thrives on delivering exceptional customer experiences? Do you create a positive working environment that fosters personal ...

VIP Tires & Service

Service Manager

Needham, MA · On-site

VIP Tires & Service - Service Manager Are you an inspirational leader who thrives on delivering exceptional customer experiences? Do you create a positive working environment that fosters personal ...

VIP Tires & Service

Service Manager

Hanover, MA · On-site

VIP Tires & Service - Service Manager Are you an inspirational leader who thrives on delivering exceptional customer experiences? Do you create a positive working environment that fosters personal ...

Reiser

Service Manager

Canton, MA · On-site

... Manager and Make an Impact ... Are you passionate about technical problem-solving and providing exceptional customer service? Join ...

Robert Reiser & Co, Inc.

Service Manager

Canton, MA · On-site

Service Manager Canton, MA On Site - No Remote Availability Join Reiser as a Service Manager and ... Every customer contact will result in an improved relationship with that customer. * We will ...

Petro Home Services

Service Manager

Peabody, MA · On-site

$115K/yr

As the Service Manager, you will directly manage HVAC Service and Dispatch staff members. This ... Ensure employees provide superior customer service; conducts ride-a-longs with HVAC Service ...

Carroll Home Services

Service Manager

Peabody, MA · On-site

$115K/yr

As the Service Manager, you will directly manage HVAC Service and Dispatch staff members. This ... Ensure employees provide superior customer service; conducts ride-a-longs with HVAC Service ...

Milltown Plumbing

Service Manager

Chelmsford, MA · On-site

$65K - $85K/yr

Deliver excellent customer service. * Supervise and lead our service team. * Manage and evaluate Field Technicians to ensure peak performance. * Conduct ride-alongs with technicians to ensure high ...

Milltown Plumbing

Service Manager

Chelmsford, MA · On-site

$65K - $90K/yr

Deliver excellent customer service. * Supervise and lead our service team. * Manage and evaluate Field Technicians to ensure peak performance. * Conduct ride-alongs with technicians to ensure high ...

Petro

Service Manager

Peabody, MA · On-site

$115K/yr

As the Service Manager, you will directly manage HVAC Service and Dispatch staff members. This ... Ensure employees provide superior customer service; conducts ride-a-longs with HVAC Service ...

STYL Residential

Service Manager

Lowell, MA

$40 - $43/hr

Working at STYL is about putting the customer first to create communities that deliver the best ... Service Managers are accountable for a team of Technicians and the maintenance and administrative ...

DLHQ

Service Manager

Burlington, MA · On-site

Greater Boston Area | High-Volume Import Dealership A growing, customer-focused automotive dealership is seeking an experienced Service Manager to lead a high-performing service department. This is ...

DLHQ

Service Manager

Burlington, MA · On-site

Greater Boston Area | High-Volume Import Dealership A growing, customer-focused automotive dealership is seeking an experienced Service Manager to lead a high-performing service department. This is ...

Robert Half

Customer Service Representative

Danvers, MA · On-site

$60K/yr

This is a permanent role reporting into a Customer Service Manager that will join an established team. Our client is looking for a Customer Service Rep with at least 1-2 years of experience, top ...

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Showing results 21-40

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Chelsea, MA

Customer Service Manager information

See Chelsea, MA salary details

$26.6K

$63K

$109.7K

How much do customer service manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for customer service manager in Chelsea, MA is $63,022.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,600.00 and $76,100.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Chelsea, MA?

The most popular types of Customer Service jobs in Chelsea, MA are:

What job categories do people searching Customer Service Manager jobs in Chelsea, MA look for?

The top searched job categories for Customer Service Manager jobs in Chelsea, MA are:

What cities near Chelsea, MA are hiring for Customer Service Manager jobs?

Cities near Chelsea, MA with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Chelsea, MA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $63,022 per year, or $30.3 per hour.

Customer Service Manager, Airport Workforce Management

American Airlines

Boston, MA • On-site

$51K - $86K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 4 days ago

American Airlines rating

8.0

Company rating: 8.0 out of 10

Based on 373 frontline employees who took The Breakroom Quiz

6th of 26 rated airlines

Job description

8/28/26
Location: Logan Intl Apt (BOS-TRML)
Cities: Boston - MA
Requisition ID: 87831
This job will continue to be posted until at least 09/04/2026 If interested, please apply prior to this date.
Job Description
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
The pay range for this role is $51,000 to $86,500, taking into account the qualifications and experience of the selected candidate.
Why you'll love this job
  • American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
  • CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
  • Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
  • CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
  • This job is a member of the Domestic Airports Team within the Customer Experience Division

What you'll do
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
  • Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
  • Be a safety advocate: Look for safety concerns and address them as needed
  • Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
  • Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
  • Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
  • Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
  • Promote effective communication among departments to engage our team to work together to achieve common goals.
  • Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
  • Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
  • Ability to solve complex staffing issues with minimal oversight
  • Strong communicator with all levels of the operation
  • Can manage multiple software programs at the same time to quickly analyze the operation and determine best course of action throughout the day
  • Coordinate assignments for frontline team members to dynamically work flights at gates
  • Utilizes GS Realtime and other programs (i.e. Prime, GETNG, SABRE) to identify and grant day of overtime, provide staffing inputs and tour reports
  • Being proactive and efficient with time management
  • Ability to work extra hours when there are operational needs
  • Ability to work rotating shifts including weekends, holidays and days-off

All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
  • High School diploma or GED Equivalency

Preferred Qualifications- Education & Prior Job Experience
  • Previous airport customer service experience
  • 2 years experience leading others
  • Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications
  • Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
  • Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
  • Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  • Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
  • Strong decision making skills
  • Ability to work independently as well as collaboratively
  • Ability to work under demanding operational conditions
  • Ability to prioritize and execute with a sense of urgency and preciseness
  • Ability to use sound business judgment to resolve issues with internal and external customers
  • Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
  • Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
  • Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.
  • Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
  • Applicable valid driver's license as required by local authorities

What you'll get
Feel free to take advantage of all that American Airlines has to offer:
  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
  • Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

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