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Customer Service Manager Jobs in Centerton, AR (NOW HIRING)

Jobtailor

Senior Customer Service Manager

Rogers, AR · On-site

$70 - $95/hr

Lead customer meetings to review operational performance, discuss KPIs, communicate project updates, and address ongoing business needs. * Partner with Operations, Carrier Management, IT, Solution ...

Logan's Roadhouse

Service Manager

Fayetteville, AR · On-site

The Service Manager will strive to deliver exceptional customer service while monitoring guest satisfaction and developing ways to improve the dining experience. The Service Manager will work to ...

Midas

Automotive Service Manager

Bentonville, AR

Paid time off At Midas we are dedicated to providing quality services to customer vehicles in the ... We are looking for automotive service managers to manage and direct all service department ...

Midas

Automotive Service Manager

Fayetteville, AR

Paid time off At Midas we are dedicated to providing quality services to customer vehicles in the ... We are looking for automotive service managers to manage and direct all service department ...

Midas

Automotive Service Manager

Fayetteville, AR

Paid time off At Midas we are dedicated to providing quality services to customer vehicles in the ... We are looking for automotive service managers to manage and direct all service department ...

Midas

Automotive Service Manager

Fayetteville, AR · On-site

Paid time off At Midas we are dedicated to providing quality services to customer vehicles in the ... We are looking for automotive service managers to manage and direct all service department ...

Rush Enterprises

Service Manager

Lowell, AR · On-site

$90K - $140K/yr

Responsibilities The Service Manager directs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance ...

Midas

Automotive Service Manager

Bentonville, AR

Paid time off At Midas we are dedicated to providing quality services to customer vehicles in the ... We are looking for automotive service managers to manage and direct all service department ...

Rush Enterprises

Service Manager

Lowell, AR · On-site

$90K - $140K/yr

The Service Manager directs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of service ...

Midas

Automotive Service Manager

Bentonville, AR · On-site

Paid time off At Midas we are dedicated to providing quality services to customer vehicles in the ... We are looking for automotive service managers to manage and direct all service department ...

Rush Enterprises

Service Manager

Lowell, AR

$140K/yr

The Service Manager directs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of service ...

Cerris Systems

Service Manager

Bentonville, AR · On-site

Apply today! Nature of Work Manage assigned service department activities and personnel and, as ... Interface with customers to resolve issues, as required. * Provide direction to assigned service ...

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Showing results 1-20

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Centerton, AR

Customer Service Manager information

See Centerton, AR salary details

$23.2K

$54.8K

$95.5K

How much do customer service manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer service manager in Centerton, AR is $54,848.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,800.00 and $66,200.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Centerton, AR?

The most popular types of Customer Service jobs in Centerton, AR are:

What are popular job titles related to Customer Service Manager jobs in Centerton, AR?

For Customer Service Manager jobs in Centerton, AR, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Centerton, AR look for?

The top searched job categories for Customer Service Manager jobs in Centerton, AR are:

What cities near Centerton, AR are hiring for Customer Service Manager jobs?

Cities near Centerton, AR with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Centerton, AR as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $54,848 per year, or $26.4 per hour.

Senior Customer Service Manager

Jobtailor

Rogers, AR • On-site

$70 - $95/hr

Other

Posted 4 days ago

Job description

  • Serve as the primary operational contact for a strategic customer, ensuring day‑to‑day transportation operations are executed successfully.
  • Monitor transportation performance using Transportation Management Systems (TMS), operational reporting, and data analytics to identify issues and drive timely resolution.
  • Lead customer meetings to review operational performance, discuss KPIs, communicate project updates, and address ongoing business needs.
  • Partner with Operations, Carrier Management, IT, Solution Development, and Client Engagement teams to resolve operational and system‑related issues.
  • Act as the primary escalation point for transportation and system integration issues, coordinating cross‑functional teams to ensure timely resolution.
  • Support transportation system implementations, process enhancements, and continuous improvement initiatives that improve efficiency and customer experience.
  • Analyze carrier performance, transportation data, and operational metrics to identify trends and recommend improvements.
  • Assist in documenting operational processes, business requirements, and workflow improvements to support long‑term operational excellence.
  • Partner closely with Operations leadership to prioritize customer needs and ensure successful execution of daily transportation activities.
  • Support customer onboarding, implementations, and strategic projects as needed.
Requirements
  • High school diploma or GED equivalent.
  • 5+ years of experience in transportation, logistics, or supply chain operations.
  • 2+ years of customer‑facing experience within the logistics or transportation industry.
  • Experience managing customer relationships while supporting transportation or supply chain operations.
  • Experience working with Transportation Management Systems (TMS).
  • Strong analytical, problem‑solving, and communication skills with the ability to manage multiple priorities.
Core Competencies

Demonstrates expertise in Transportation Management Systems (TMS) and operational performance analysis, with a strong focus on customer relationship management and process improvement in transportation and logistics operations.

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