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Customer Service Manager Jobs in Carthage, MO (NOW HIRING)

EquipmentShare

Service Manager

Joplin, MO · On-site

We're hiring a Service Manager at our rental facility in Joplin, MO, and we're looking for someone ... Maintain and nurture existing customer relationships to ensure that our customers are 100 ...

Texas Roadhouse

Service Manager

Joplin, MO · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Texas Roadhouse

Service Manager

Joplin, MO · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Westrock

Sr. Coord, Customer Service

Joplin, MO · On-site

$17.25 - $23.75/hr

Manage sample, proof, and color standard approvals for new and transferred business. * Coordinate ... Excellent customer service skills and a customer-focused mindset. Required Skills * Professional ...

Smurfit Westrock

Sr. Coord, Customer Service

Joplin, MO · On-site

$17.25 - $23.75/hr

Manage sample, proof, and color standard approvals for new and transferred business. * Coordinate ... Excellent customer service skills and a customer-focused mindset. Required Skills * Professional ...

Brightspeed

Customer Service Technician

Baxter Springs, KS · On-site

$13 - $17.75/hr

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of ... As a Customer Service Technician, you will be performing installation, maintenance and ...

Brightspeed

Customer Service Technician

Baxter Springs, KS · On-site

$13 - $17.75/hr

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of ... As a Customer Service Technician, you will be performing installation, maintenance and ...

Brightspeed

Customer Service Technician

Baxter Springs, KS · On-site

$13 - $17.75/hr

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of ... As a Customer Service Technician, you will be performing installation, maintenance and ...

Brightspeed

Customer Service Technician

Baxter Springs, KS · On-site

$13 - $17.75/hr

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of ... As a Customer Service Technician, you will be performing installation, maintenance and ...

Brightspeed

Customer Service Technician

Baxter Springs, KS · On-site

$13 - $17.75/hr

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of ... As a Customer Service Technician, you will be performing installation, maintenance and ...

QCHI

Customer Service Representative

Carthage, MO · On-site

$16.50/hr

The Customer Service Representative opportunity is a full-time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity ...

Home Depot

Customer Service/Sales

Joplin, MO · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers ... Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or ...

Home Depot

Customer Service/Sales

Joplin, MO · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers ... Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or ...

Home Depot

Customer Service/Sales

Pittsburg, KS · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers ... Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Carthage, MO

Customer Service Manager information

See Carthage, MO salary details

$20.8K

$49.2K

$85.7K

How much do customer service manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for customer service manager in Carthage, MO is $49,221.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,800.00 and $59,400.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Carthage, MO?

The most popular types of Customer Service jobs in Carthage, MO are:

What job categories do people searching Customer Service Manager jobs in Carthage, MO look for?

The top searched job categories for Customer Service Manager jobs in Carthage, MO are:

What cities near Carthage, MO are hiring for Customer Service Manager jobs?

Cities near Carthage, MO with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Carthage, MO as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $49,221 per year, or $23.7 per hour.

Sales Manager/ Customer Service Manager

Leggettlogistics

Carthage, MO • On-site

$60 - $90/hr

Other

Posted 2 days ago

New

Job description

Leggett & Platt’s overall mission is a commitment to enhance lives – by delivering quality products, offering empowering and rewarding careers, and doing our part in bringing about a better future.

Leggett & Platt’s inventive heritage and leadership in the residential products industry span more than 130 years. As The Components People, we are the leading supplier of a wide range of products and components for all areas of life, including mattress springs and carpet cushion, as well as bedding machinery and erosion‑control products.

From aerospace tubing and fabricated assemblies to flooring underlayment and carpet cushion, Leggett & Platt has divisions that design, manufacture, and sell a variety of products. Our reliable product development and launch capability, coupled with our global footprint, make us a trusted partner for customers in the aerospace, hydraulic cylinders, flooring, textile, and geo components industries.

Leggett & Platt has been the driving force in bedding components technology since inventing the bedspring in 1885. Now, we own more mattress industry patents than anyone in the world.

Springs, foam, adjustable beds, machinery – our Bedding businesses design, produce, and supply innovative sleep solutions that help you rest comfortably.

POSITION: SALES MANAGER / CUSTOMER SERVICE MANAGER

REPORTS TO: BRANCH MANAGER

QUALIFICATIONS:

  • Previous managerial, supervisory and sales experience
  • Ability to effectively handle customer complaints
  • Ability to effectively conduct an effective meeting by developing and following an agenda
  • Knowledge about machining processes
  • Ability to read and understand prints/drawings
  • Quality minded
  • Ability to negotiate with vendors concerning price, delivery and quality
  • Ability to work with minimal supervision
  • Must have a cooperative attitude, necessary to work effectively with others
  • Must be able to follow verbal and written instructions
  • Must be detail oriented
  • Commitment to Quality Management Systems and Continuous Improvement
  • Commitment to L&P Safety and Environmental initiatives

PRIMARY DUTIES:

The primary duties of the employee are (but not limited to) the following:

  • Manage the Customer Service Department
  • Enter orders and pricing
  • Assure all company policies and procedures are followed
  • Work with Trade Customers to provide machined parts as per their requirements
  • Evaluate and establish price schedules for Trade Customer parts
  • Have a clear understanding of all processes involved with the position
  • Identify record and communicate any problems relating to product, process and the quality system.
  • Initiate action by recommending or providing solution through designated channels
  • Verify the implementation of solutions
  • Control further processing, delivery or installation of nonconforming product until the deficiency or unsatisfactory condition has be corrected
  • Conform to all Quality and Safety requirements and procedures.
  • Participate in the Continuous Improvement Process.
  • Perform other duties as requested or as deemed appropriate.

Equal Employment Opportunity/Affirmative Action/Veteran/Disability Employer

For more information about how we handle your personal data in connection with our recruiting processes, please refer to the Recruiting Privacy Notice on the “Privacy Notice” tab located at http://privacy.leggett.com

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