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Customer Service Manager Jobs in Carson, CA (NOW HIRING)

Socket.dev

Customer Service Care Manager

Cypress, CA · On-site

$67 - $150/hr

The Customer Service Care Manager is responsible for leading and supporting a team of Customer Care Managers (CCMs) to ensure the consistent delivery of high-quality service across all company ...

New

AllSTEM Connections

Service Manager

Los Angeles, CA · On-site

$100K - $120K/yr

They handle customer inquiries, complaints, and feedback, ensuring a high level of satisfaction ... Service Managers lead, train, and motivate service staff, including hiring, scheduling, and ...

FleetPride, Inc.

Service Manager

Buena Park, CA · On-site

$70K - $103K/yr

Consistently deliver incredible customer service experiences by offering knowledge, advice, and ... Manage and update work orders and invoices to ensure quality and timeliness of work performed and ...

Superior Fleet Solutions

Service Manager

Buena Park, CA · On-site

$70K - $103K/yr

Consistently deliver incredible customer service experiences by offering knowledge, advice, and ... Manage and update work orders and invoices to ensure quality and timeliness of work performed and ...

Pronto Gym Service Inc

Be Seen First

Customer Service Admin

Orange, CA · On-site

$19 - $25.25/hr

Manage warranty claims, billing summaries and service portals * Communicate and coordinate with internal departments * Follow up on customer interactions Customer Service * Facilitate efficient and ...

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Showing results 21-40

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Carson, CA

Customer Service Manager information

See Carson, CA salary details

$25.6K

$60.7K

$105.6K

How much do customer service manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for customer service manager in Carson, CA is $60,656.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,900.00 and $73,200.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Carson, CA?

The most popular types of Customer Service jobs in Carson, CA are:

What job categories do people searching Customer Service Manager jobs in Carson, CA look for?

The top searched job categories for Customer Service Manager jobs in Carson, CA are:

What cities near Carson, CA are hiring for Customer Service Manager jobs?

Cities near Carson, CA with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Carson, CA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, 2% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $60,656 per year, or $29.2 per hour.

Service Manager

North American Companies

Fullerton, CA • On-site

$60 - $100/hr

Other

Posted 16 days ago

Job description

Automotive Service Manager Service Manager\"Dealership Experience a MUST – Top Pay - Aggressive Benefits Package - Apply Now.\"

Business is Booming at ourDealership! We are seeking a Dynamic Service Manager to join our world class service team. We have an immediate opening foraMotivated, Seasoned Service Department Manager.This is an outstanding opportunity for a rewarding career with a mission driven company.

  • Do you thrive in a fast paced, professional environment with unlimited career growth potential?
  • Are you an enthusiastic and trustworthy individual with a strong work ethic?
  • Do you have a proven record of success with verifiable CSI scores?
  • Do you have a desire to win? .....
Then our company is the right fit for you! Join our Service Departments that is poised for Explosive Growth.Service Manager Duties include but are not limited to:
  • Provide high quality customer service and satisfaction at or above company standards
  • Maintain good working relations with factories
  • Motivating, Coaching, and Leading a dynamic and high-performing service selling and technical team
  • Effectively supervising and managing the work load and schedules of all service department associates
  • Effectively operating the service department to achieve overall business performance objectives, including sales, productivity, and profitability goals
  • Assist in diagnosing vehicle problems, warranties, services, and repairs
  • Ensuring the service department operates under safe conditions according to established policies and procedures and in compliance with federal, state, and other mandated regulations
  • Perform other duties as assigned by the General Manager
Service Manager Qualifications:
  • Must be results-driven, highly energized, customer service oriented LEADER
  • Must have a passion for taking care of customers
  • Excellent organization skills and effective verbal and written communication skills
  • Dealertrack experience a plus!
  • Proven record of success in dealership management and a strong understanding of vehicle repairs and maintenance
  • Possess ability to lead a Service team to top-level performance and create a 5-star customer experience
  • Computer experience
  • HS Diploma required; college degree a plus; ASE or manufacturer certifications a plus
  • Must have a current, valid driver's license
Benefits Include:
  • Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization.
  • Our team members also enjoy a comprehensive benefits program including:
  • Medical,Employee discounts on vehicle purchases, parts and service Paid-time-off
  • Comprehensive employee recognition programs.
  • Continued training through the manufacturer.
  • Opportunities for career advancement.

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits.

Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are anEqual Opportunity Employer and a drug free workplace.

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