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Customer Service Manager Jobs in Carson, CA (NOW HIRING)

ARM Enterprises

Customer Service Manager

La Mirada, CA · On-site

$20 - $25/hr

A well-established product company in La Mirada, California, is seeking a skilled and dedicated Customer Service Manager to join their team. The ideal candidate will excel at resolving customer ...

ARM Enterprises

Customer Service Manager

La Mirada, CA · On-site

$20 - $25/hr

A well-established product company in La Mirada, California, is seeking a skilled and dedicated Customer Service Manager to join their team. The ideal candidate will excel at resolving customer ...

ARM Enterprises

Customer Service Manager

La Mirada, CA · On-site

$20 - $25/hr

A well-established product company in La Mirada, California, is seeking a skilled and dedicated Customer Service Manager to join their team. The ideal candidate will excel at resolving customer ...

Robert Half

Customer Service Manager

Inglewood, CA · On-site

$28.50 - $33/hr

The Customer Relations Manager will oversee customer service and relationship management activities, ensuring a high level of customer satisfaction and a positive overall customer experience. This ...

BioPhase Solutions

Customer Service Manager

Anaheim, CA

$75/hr

  • Medical

  • Retirement

We are currently looking for a Customer Service Manager to work for a leading Greater Orange County area medical diagnostics company. Salary: $75-95k depending on experience Summary: We are seeking a ...

VCA Animal Hospitals

Customer Service Manager

Los Angeles, CA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We are currently seeking a CSR Co-Manager to join our leadership team and support our 24-hour Client Service team. Our client service representatives are the first point of contact for our clients ...

MALAGA BANK

Be Seen First

Customer Service Manager - Banking

Palos Verdes Estates, CA · On-site

$72K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Manager (Full-time) The Customer Service Manager is responsible for the administration and efficient daily operation of a branch office, including operations, consumer lending ...

Mr. Rooter

Service Manager

Anaheim, CA · On-site

$130K/yr

  • Medical

  • Vision

  • PTO

Position Summary The Service Manager is responsible for overseeing daily field operations, technician performance, customer satisfaction, scheduling efficiency, and service profitability for Mr.

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Carson, CA

Customer Service Manager information

See Carson, CA salary details

$25.6K

$60.7K

$105.6K

How much do customer service manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for customer service manager in Carson, CA is $60,656.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,900.00 and $73,200.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Carson, CA?

The most popular types of Customer Service jobs in Carson, CA are:

What are popular job titles related to Customer Service Manager jobs in Carson, CA?

For Customer Service Manager jobs in Carson, CA, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Carson, CA look for?

The top searched job categories for Customer Service Manager jobs in Carson, CA are:

What cities near Carson, CA are hiring for Customer Service Manager jobs?

Cities near Carson, CA with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Carson, CA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $60,656 per year, or $29.2 per hour.

Customer Service Manager

EMP Management

Los Angeles, CA

Full-time

Re-posted 12 days ago

Job description

Company Description

Our clients include some of the biggest names in Hip Hop and R&B, social media influencers, up and coming models and some of America's hottest new actors. We specialise in offering bespoke management, built on years of international experience in the industry.

Job Description

We are looking to hire a Customer Service Manager. The Customer Service Manager position is central to the performance of the branch. You'll manage the internal sales team to maximize profitability for the branch, building successful working relationships with customers, colleagues, and suppliers alike to ensure we consistently deliver excellent customer service. 

Responsibilities

  • Organize and maintain accurate records; document all customer discussions and interactions. 

  • Ensure all customer orders are fulfilled in a timely fashion, supporting stock-take activities to assist where necessary.

  • Develop new and lapsed customer accounts, building strong, effective relationships for the business.

  • Manage the sales team to deliver an excellent customer experience, working towards key Branch profit and sales targets.

  • Support the customer service team to ensure orders are being entered and invoiced correctly and promptly.

  • Ensure the necessary resources are available for quality customer service delivery. 

  • Generate customer interest; receive customers in branch, answer telephone inquiries, and visit customer sites to cultivate an interest in the product range.

Qualifications

  • Bachelor's degree with the business-related focus required.

  • Customer service experience (1+ years)

  • Personnel management experience (1+ years)

  • Ability to adapt to a rapidly shifting environment and a "can-do" attitude to solve any issues customers may present.

  • Effective communication: both written and oral.

  • Ownership of issues until successfully resolved.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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