Service Manager
Butler, PA · On-site
Very competitive pay plan Responsibilities * Assist customers in servicing, repairing, and ... A minimum of 2 years of experience as a Service Manager in a dealership setting required. * Must ...
Service Manager
Butler, PA · On-site
Very competitive pay plan Responsibilities * Assist customers in servicing, repairing, and ... A minimum of 2 years of experience as a Service Manager in a dealership setting required. * Must ...
Service Manager
Butler, PA · On-site
Very competitive pay plan Responsibilities * Assist customers in servicing, repairing, and ... A minimum of 2 years of experience as a Service Manager in a dealership setting required. * Must ...
Service Manager
Butler, PA · On-site
Very competitive pay plan Responsibilities * Assist customers in servicing, repairing, and ... A minimum of 2 years of experience as a Service Manager in a dealership setting required. * Must ...
Very competitive pay plan Responsibilities * Assist customers in servicing, repairing, and ... A minimum of 2 years of experience as a Service Manager in a dealership setting required. * Must ...
Very competitive pay plan Responsibilities * Assist customers in servicing, repairing, and ... A minimum of 2 years of experience as a Service Manager in a dealership setting required. * Must ...
Service Manager
Butler, PA · On-site
Very competitive pay plan Responsibilities * Assist customers in servicing, repairing, and ... A minimum of 2 years of experience as a Service Manager in a dealership setting required. * Must ...
Service Manager
Butler, PA · On-site
Very competitive pay plan Responsibilities * Assist customers in servicing, repairing, and ... A minimum of 2 years of experience as a Service Manager in a dealership setting required. * Must ...
Service Manager
Cranberry Township, PA · On-site
$55K - $65K/yr
Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... Customer satisfaction translates into revenue growth-and you can earn your way to an annual rewards ...
Service Manager
Cranberry Township, PA · On-site
$55K - $65K/yr
Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... Customer satisfaction translates into revenue growth-and you can earn your way to an annual rewards ...
Service Manager
Cranberry Township, PA · On-site
Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... Customer satisfaction translates into revenue growth--and you can earn your way to an annual ...
Service Manager
Cranberry Township, PA · On-site
Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... Customer satisfaction translates into revenue growth--and you can earn your way to an annual ...
The Service Manager position is ideal for someone who thrives on overcoming challenges with ... Customer service experience is required. * Confidence in working with Microsoft Office applications ...
The Service Manager position is ideal for someone who thrives on overcoming challenges with ... Customer service experience is required. * Confidence in working with Microsoft Office applications ...
Service Manager
Allison Park, PA · On-site
Ensures diplomacy concerning customer service-related concerns. * Coaches and develops lawn specialists and trainees. Works with other managers to identify ways to reduce customer cancellations.
Service Manager
Allison Park, PA · On-site
Ensures diplomacy concerning customer service-related concerns. * Coaches and develops lawn specialists and trainees. Works with other managers to identify ways to reduce customer cancellations.
Service Manager
Grove City, PA · On-site
$60K - $85K/yr
The Service Manager position is ideal for someone who thrives on overcoming challenges with ... Customer service experience is required. * Confidence in working with Microsoft Office applications ...
Quick apply
Service Manager
Grove City, PA · On-site
$60K - $85K/yr
The Service Manager position is ideal for someone who thrives on overcoming challenges with ... Customer service experience is required. * Confidence in working with Microsoft Office applications ...
Service Manager
Grove City, PA · On-site
$60K - $85K/yr
The Service Manager position is ideal for someone who thrives on overcoming challenges with ... Customer service experience is required. * Confidence in working with Microsoft Office applications ...
Service Manager
Grove City, PA · On-site
$60K - $85K/yr
The Service Manager position is ideal for someone who thrives on overcoming challenges with ... Customer service experience is required. * Confidence in working with Microsoft Office applications ...
Customer Service
Butler, PA · On-site
$14.50 - $19.50/hr
As a Customer Service Representative, you'll be the key point of contact between our customers and ... Ability to multitask and manage time efficiently in a fast-paced environment. * Proficiency with ...
Customer Service
Butler, PA · On-site
$14.50 - $19.50/hr
As a Customer Service Representative, you'll be the key point of contact between our customers and ... Ability to multitask and manage time efficiently in a fast-paced environment. * Proficiency with ...
Customer Service
Butler, PA · On-site
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers ... Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or ...
Customer Service
Butler, PA · On-site
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers ... Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or ...
Customer Service
Butler, PA · On-site
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers ... Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or ...
Customer Service
Butler, PA · On-site
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers ... Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or ...
Customer Service
Allison Park, PA · On-site
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers ... Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or ...
Customer Service
Allison Park, PA · On-site
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers ... Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or ...
Customer Service
Allison Park, PA · On-site
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers ... Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or ...
Customer Service
Allison Park, PA · On-site
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers ... Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or ...
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers ... Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or ...
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers ... Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or ...
Customer Service
Cranberry Township, PA · On-site
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers ... Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or ...
Customer Service
Cranberry Township, PA · On-site
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers ... Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or ...
Customer Service
Beaver Falls, PA · On-site
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers ... Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or ...
Customer Service
Beaver Falls, PA · On-site
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers ... Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or ...
Customer Service
Beaver Falls, PA · On-site
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers ... Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or ...
Customer Service
Beaver Falls, PA · On-site
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers ... Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or ...
The Customer Service is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment. Why should you ...
Quick apply
The Customer Service is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment. Why should you ...
Customer Service Manager information
See Butler, PA salary details
$22.1K - $28.4K
5% of jobs
$28.4K - $34.6K
14% of jobs
$37K is the 25th percentile. Wages below this are outliers.
$34.6K - $40.9K
16% of jobs
The median wage is $46.6K / yr.
$40.9K - $47.2K
17% of jobs
$47.2K - $53.4K
12% of jobs
$53.4K - $59.7K
9% of jobs
$61.1K is the 75th percentile. Wages above this are outliers.
$59.7K - $66K
11% of jobs
$66K - $72.2K
6% of jobs
$72.2K - $78.5K
5% of jobs
$78.5K - $84.8K
2% of jobs
$84.8K - $91.1K
3% of jobs
$22.1K
$52.3K
$91.1K
How much do customer service manager jobs pay per year?
As of Jul 15, 2026, the average yearly pay for customer service manager in Butler, PA is $52,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $63,100.00 per year, depending on experience, location, and employer.
What is the difference between Customer Service Manager vs Customer Support Supervisor?
| Aspect | Customer Service Manager | Customer Support Supervisor |
|---|---|---|
| Responsibilities | Oversees customer service teams, develops policies, manages escalations | Supervises support agents, handles daily customer issues, ensures team performance |
| Required Credentials | Typically requires a bachelor's degree, experience in customer service | Often requires experience in support roles, some roles prefer certifications |
| Work Environment | Office-based, managerial setting, strategic planning | Support centers, call centers, team supervision |
| Industry Usage | Common in retail, tech, finance, and service industries | Common in tech, telecom, and service sectors |
The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.
What are some common challenges faced by Customer Service Managers and how can they be addressed?
Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.
What are the 7 Cs of customer service?
The 7 Cs of customer service are a set of principles that help customer service managers and representatives deliver quality support. They include Courtesy, Communication, Credibility, Comfort, Consistency, Content, and Care. Applying these principles ensures positive customer interactions and enhances overall service quality.
What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?
To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.
What do you do as a customer service manager?
A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. They develop policies, monitor service quality, and use tools like CRM software to improve customer experience and meet organizational goals.
Do you need a degree to be a customer service manager?
A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience in customer service and strong leadership skills are often more important for this role than formal education. Certifications in customer service or management can also enhance prospects.
What is the role of a customer service manager?
A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. They develop policies, monitor performance metrics, and coordinate with other departments to improve service quality and efficiency.
What does a Customer Service Manager do?
A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.
What's the highest paying customer service job?
The highest paying customer service roles are often in senior management positions such as Customer Service Director or Vice President of Customer Experience, which can offer salaries exceeding $100,000 annually. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools.
What are the 7 C's of customer service?
The 7 C's of customer service are a set of principles that include Courtesy, Communication, Credibility, Comfort, Consistency, Care, and Clarity. For a Customer Service Manager, applying these principles helps ensure positive customer interactions and satisfaction. Mastery of these concepts supports effective team leadership and service quality improvement.
What Do Customer Service Managers Do?
As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.
More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Butler, PA? The most popular types of Customer Service jobs in Butler, PA are:
What job categories do people searching Customer Service Manager jobs in Butler, PA look for? The top searched job categories for Customer Service Manager jobs in Butler, PA are:
What cities near Butler, PA are hiring for Customer Service Manager jobs? Cities near Butler, PA with the most Customer Service Manager job openings:
Other
Retirement, PTO
Re-posted 9 days ago
Job description
Description
#1 Cochran is actively seeking a service manager at our Butler Ford service department!!
#1 Cochran is the leading automotive retailer in the tri-state area. Yet one of our greatest assets isn't our size or our multi-million dollar inventory. Our greatest asset and driving force behind our success is our 1900 plus team members. We have been awarded as one of Pittsburgh's top workplaces for 14 years running! COME JOIN OUR WINNING TEAM.
As a member of our team, you will join an award-winning workplace where people and innovation thrive. We are obsessive about learning and development - at every mile marker of your career. We are one team bound by one set of values, with one overarching vision: to move our customers, our team members, and our communities in the most moving ways possible. If you're ready to make your move, steer your career here and join our talented team of thinkers, doers, dreamers, and disrupters.
What We Offer
- Full complement of heath insurance benefits available
- Paid Time Off in First Year of Employment (12, 16 and 20 days annually)
- Paid Holidays
- 401(k) with Company match
- Very competitive pay plan
Responsibilities
- Assist customers in servicing, repairing, and explaining each service need.
- Understanding customers' requirements and concerns; matching requirements and concerns to various service options.
- Making the customer comfortable with the service being performed and keeping the customer informed and updated during the service of their vehicle.
- Keeps abreast of new products, features, accessories and attend product training as required.
- Maintain a service customer follow up system that encourages repeat and referral business and contributes to customer satisfaction.
- Hiring and supervising all service department personnel, as well as monitoring their performance in servicing customers.
- Creating goals and objectives for the department
- Maintaining a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately.
Qualifications
- A minimum of 2 years of experience as a Service Manager in a dealership setting required.
- Must have a proven track record of leadership.
- Strong focus on providing excellent customer service.
- Ability to foster a strong team atmosphere
- A high school diploma is required
Qualified applicants should send a resume or work history to our attention. All responses kept in strict confidence. EOE.
#1 Cochran - One Great Place to Grow Your Career!