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Customer Service Manager Jobs in Butler, PA (NOW HIRING)

AV FORD INC

Service Manager

Natrona Heights, PA · On-site

Very competitive pay plan Responsibilities * Assist customers in servicing, repairing, and ... A minimum of 2 years of experience as a Service Manager in a dealership setting required. * Must ...

New

AV AUTOMOTIVE INC

Service Manager

Natrona Heights, PA · On-site

Very competitive pay plan Responsibilities * Assist customers in servicing, repairing, and ... A minimum of 2 years of experience as a Service Manager in a dealership setting required. * Must ...

New

AV FORD INC

Service Manager

Natrona Heights, PA · On-site

Very competitive pay plan Responsibilities * Assist customers in servicing, repairing, and ... A minimum of 2 years of experience as a Service Manager in a dealership setting required. * Must ...

New

Morgan Properties

Service Manager

Aliquippa, PA · On-site

$30 - $33/hr

... customer service. Compensation & Benefits: * $30.00-$33.00 per hour * Up to 50% Rent Discount ... Manage maintenance budgets, inventory, vendor relationships, and property improvement projects.

Orkin

Service Manager

Cranberry Township, PA · On-site

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... Customer satisfaction translates into revenue growth--and you can earn your way to an annual ...

Orkin LLC

Service Manager

Cranberry Township, PA · On-site

$55K - $65K/yr

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... Customer satisfaction translates into revenue growth-and you can earn your way to an annual rewards ...

Monroe Tractor

Service Manager

Grove City, PA · On-site

The Service Manager position is ideal for someone who thrives on overcoming challenges with ... Customer service experience is required. * Confidence in working with Microsoft Office applications ...

Monroe Tractor

Service Manager

Grove City, PA · On-site

$60K - $85K/yr

The Service Manager position is ideal for someone who thrives on overcoming challenges with ... Customer service experience is required. * Confidence in working with Microsoft Office applications ...

Monroe Tractor

Service Manager

Grove City, PA · On-site

$60K - $85K/yr

The Service Manager position is ideal for someone who thrives on overcoming challenges with ... Customer service experience is required. * Confidence in working with Microsoft Office applications ...

Trek Bicycle

Service Manager

Beaver, PA · On-site

$15K/mo

We build only products we love, provide incredible hospitality to our customers, and change the ... Then come join us! Job Location Trek Store Beaver Summary As Service Manager, you'll be the ...

Trek Bicycle Corporation

Service Manager

Beaver, PA

$15K/mo

We build only products we love, provide incredible hospitality to our customers, and change the ... Then come join us! Job LocationTrek Store Beaver Summary As Service Manager, you'll be the ...

parmaroil

Food Service Manager

Sarver, PA · On-site

To provide excellent customer service in a manner which exceeds Company Goals and Expectations of Total Quality Service to our Guests. The Food Service Manager will be responsible for all tasks and ...

Par Mar Stores

Food Service Manager

Sarver, PA

To provide excellent customer service in a manner which exceeds Company Goals and Expectations of Total Quality Service to our Guests. The Food Service Manager will be responsible for all tasks and ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Butler, PA

Customer Service Manager information

See Butler, PA salary details

$22.1K

$52.3K

$91.1K

How much do customer service manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for customer service manager in Butler, PA is $52,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $63,100.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Butler, PA?

The most popular types of Customer Service jobs in Butler, PA are:

What are popular job titles related to Customer Service Manager jobs in Butler, PA?

For Customer Service Manager jobs in Butler, PA, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Butler, PA look for?

The top searched job categories for Customer Service Manager jobs in Butler, PA are:

What cities near Butler, PA are hiring for Customer Service Manager jobs?

Cities near Butler, PA with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Butler, PA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $52,287 per year, or $25.1 per hour.

Service Manager

AV FORD INC

Natrona Heights, PA • On-site

Full-time

Retirement, PTO

Posted 3 days ago

New

Job description

Description

#1 Cochran is actively seeking a service manager at our Natrona Heights Ford service department!!

#1 Cochran is the leading automotive retailer in the tri-state area. Yet one of our greatest assets isn't our size or our multi-million dollar inventory. Our greatest asset and driving force behind our success is our 1900 plus team members. We have been awarded as one of Pittsburgh's top workplaces for 14 years running! COME JOIN OUR WINNING TEAM.

As a member of our team, you will join an award-winning workplace where people and innovation thrive. We are obsessive about learning and development - at every mile marker of your career. We are one team bound by one set of values, with one overarching vision: to move our customers, our team members, and our communities in the most moving ways possible. If you're ready to make your move, steer your career here and join our talented team of thinkers, doers, dreamers, and disrupters.

What We Offer

  • Full complement of heath insurance benefits available
  • Paid Time Off in First Year of Employment (12, 16 and 20 days annually)
  • Paid Holidays
  • 401(k) with Company match
  • Very competitive pay plan

Responsibilities

  • Assist customers in servicing, repairing, and explaining each service need.
  • Understanding customers' requirements and concerns; matching requirements and concerns to various service options.
  • Making the customer comfortable with the service being performed and keeping the customer informed and updated during the service of their vehicle.
  • Keeps abreast of new products, features, accessories and attend product training as required.
  • Maintain a service customer follow up system that encourages repeat and referral business and contributes to customer satisfaction.
  • Hiring and supervising all service department personnel, as well as monitoring their performance in servicing customers.
  • Creating goals and objectives for the department
  • Maintaining a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately.

Qualifications

  • A minimum of 2 years of experience as a Service Manager in a dealership setting required.
  • Must have a proven track record of leadership.
  • Strong focus on providing excellent customer service.
  • Ability to foster a strong team atmosphere
  • A high school diploma is required

Qualified applicants should send a resume or work history to our attention. All responses kept in strict confidence. EOE.

#1 Cochran - One Great Place to Grow Your Career!

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