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Customer Service Manager Jobs in Brandon, FL (NOW HIRING)

Rebel Systems LLC

Customer Service Manager

Largo, FL · On-site

$100 - $125/hr

The Customer Service Manager provides strategic leadership for the customer service function, ensuring a best-in-class customer experience for defense, government, and commercial customers. This role ...

EnerSys

Customer Service Manager

Largo, FL · On-site

The Customer Service Manager collaborates with Business Development, Sales, Program Management, Operations, and other internal teams to enhance customer relationships, improve service delivery, and ...

Myer Pty Ltd

Customer Service Manager

Sydney, FL · On-site

Customer Service Manager Job no: 945243 Work type: Permanent / Full time Location: Sydney - South As a Customer Service Manager at Myer Miranda you'll be the driving force behind our customer service ...

Goodwill

Customer Service Manager

Tampa, FL · On-site

$18/hr

Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.

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Customer Service Manager information

See Brandon, FL salary details

$21.3K

$50.4K

$87.8K

How much do customer service manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for customer service manager in Brandon, FL is $50,396.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,600.00 and $60,800.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Brandon, FL?

The most popular types of Customer Service jobs in Brandon, FL are:

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For Customer Service Manager jobs in Brandon, FL, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Brandon, FL look for?

The top searched job categories for Customer Service Manager jobs in Brandon, FL are:

What cities near Brandon, FL are hiring for Customer Service Manager jobs?

Cities near Brandon, FL with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Brandon, FL as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $50,396 per year, or $24.2 per hour.

Customer Service Manager

EnerSys Delaware Inc.

Largo, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

Job description

EnerSys Advanced Systems (EAS) is a specialized division of EnerSys—a global leader in stored energy solutions for industrial applications. EAS focuses on cutting-edge energy solutions for the aerospace, defense, and medical industries. As we continue to grow, we’re looking for individuals who share a passion for these industries and want to be part of an innovative, dynamic team.

Certain positions at EnerSys Advanced Systems require access to information or technology that is subject to the International Traffic in Arms Regulations (ITAR) and other U.S. government security regulations. Candidates for these positions should be a “U.S. Person” under ITAR (U.S. citizen, lawful permanent resident, or a refugee/asylee) and/or otherwise comply with ITAR requirements for access rights to be considered for a position.

What We Offer:

  • Generous Time Off – 3+ weeks of paid time off, plus 11 paid holidays
  • Comprehensive Benefits – Medical, dental, and vision coverage for employees and dependents at a discounted rate
  • Financial & Career Growth – Life insurance, short-term disability, educational reimbursement, flexible spending accounts, and an employee stock purchase plan
  • 401(k) Matching – 100% match at a 6% contribution level
  • Innovative Culture – We value excellence, teamwork, and long-term relationships with stakeholders, colleagues, and customers. Through innovative technology and ongoing training, we invest in our employees’ skills and career development.

At EAS, we don’t just build batteries – we power systems and devices that protect not only individual citizens but communities across the world.

If you’re excited about working in an innovative, fast-paced, high-tech environment, where your contributions make a real impact, we’d love to hear from you!

Learn More About EAS

Job Purpose

The Customer Service Manager provides strategic leadership for the customer service function, ensuring a best-in-class customer experience for defense, government, and commercial customers. This role is responsible for overseeing customer support operations, order management, customer satisfaction, complaint resolution, and service performance while establishing processes and performance metrics that drive operational excellence. The Customer Service Manager collaborates with Business Development, Sales, Program Management, Operations, and other internal teams to enhance customer relationships, improve service delivery, and support organizational growth through effective communication, continuous improvement, and customer-focused solutions. This position will primarily support the Rebel Systems site in Largo, FL.

Essential Duties and Responsibilities
  • Lead the day-to-day customer service function, ensuring exceptional support for defense, government, and commercial customers while maintaining high levels of customer satisfaction.
  • Oversee customer quotations, order processing, returns, and customer communications to ensure accuracy, responsiveness, and timely fulfillment.
  • Partner with Business Development, Sales, Program Management, Operations, and other cross-functional teams to align priorities, resolve issues, and support business objectives.
  • Develop and maintain strong customer relationships by serving as a key point of contact for escalated issues and ensuring timely resolution.
  • Establish, monitor, and report customer service key performance indicators (KPIs), providing recommendations to improve service levels, operational efficiency, and customer satisfaction.
  • Manage the customer complaint process, ensuring investigations and documentation are completed in accordance with ISO quality management procedures.
  • Oversee the administration, documentation, and analysis of annual customer satisfaction surveys, identifying opportunities for continuous improvement.
  • Support assigned customer accounts by managing forecasting, quotations, order management, and ongoing sales support activities.
  • Ensure the accuracy and integrity of customer, sales, and order information maintained within ERP, CRM, and other business systems.
  • Drive continuous improvement initiatives by evaluating customer service processes, identifying opportunities to increase efficiency, and implementing best practices.
  • Collaborate with leadership to support strategic business initiatives, customer retention, and revenue growth.
Qualifications

Required Qualifications

  • Bachelor's degree in Business Administration, Supply Chain Management, Marketing, or a related field; equivalent combination of education and relevant experience may be considered.
  • 5+ years of progressive experience in customer service, inside sales, account management, or order management.
  • Experience using ERP systems (e.g., Visual ERP) and CRM software to manage customer orders, quotations, and account information.
  • Experience managing customer complaints, issue resolution, and customer satisfaction initiatives.
  • Strong proficiency with Microsoft Office Suite, particularly Excel, Word, and PowerPoint.
  • Ability to analyze customer service metrics and prepare reports for leadership.
  • Ability to obtain and maintain any required government or customer facility access, if applicable.

Preferred Qualifications

  • Prior experience supporting U.S. Government, Department of Defense (DoD), or military customers.
  • Experience working within an ISO 9001 or other quality management system.
  • Previous leadership or supervisory experience, including leading teams or coordinating cross-functional initiatives.
  • Experience supporting sales operations, forecasting, and customer account management.
  • Knowledge of government contracting or defense industry business practices.
  • Experience implementing process improvements and customer service best practices.

Core Competencies

  • Customer Focus
  • Leadership and Team Collaboration
  • Relationship Management
  • Communication and Interpersonal Skills
  • Problem Solving and Decision Making
  • Conflict Resolution and Negotiation
  • Strategic Thinking
  • Process Improvement and Continuous Improvement
  • Organizational and Time Management
  • Analytical Skills and Attention to Detail
  • Adaptability and Flexibility
  • Accountability and Results Orientation
  • Professionalism and Integrity
General Job Requirements
  • This position will work in an office setting, expect minimal physical demands.

EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  

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We use artificial intelligence to screen, assess and select applicants for open positions, including for the purposes of reviewing and ranking application materials and scoring answers to application questions. Accordingly, decisions about your application and eligibility for employment with EnerSys may be made based exclusively on the automated processing of the personal information that you submit in your application materials.

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