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Customer Service Manager Jobs in Boiling Springs, SC

Ingles Markets

Customer Service Manager

Shelby, NC

Opportunity The Customer Service Manager is responsible for providing and maintaining high standards of customer service in the store's front-end operations. This position is responsible for ...

Ingles Markets

208 Customer Service Manager

Greer, SC · On-site

Opportunity The Customer Service Manager is responsible for providing and maintaining high standards of customer service in the store's front-end operations. This position is responsible for ...

Ingles Markets

208 Customer Service Manager

Greer, SC · On-site

Opportunity The Customer Service Manager is responsible for providing and maintaining high standards of customer service in the store's front-end operations. This position is responsible for ...

Food Lion

PT Customer Service Leader

Greer, SC · On-site

Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through ...

Food Lion

PT Customer Service Leader

Spartanburg, SC · On-site

Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through ...

Food Lion

PT Customer Service Leader

Woodruff, SC · On-site

Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through ...

Carolina Lawn & Tractor

Be Seen First

Service Manager

Taylors, SC · On-site

$900 - $1.1K/wk

Manage and support service technicians * Schedule and prioritize repairs efficiently ... Communicate clearly with customers about service needs and timelines * Maintain high standards for ...

Veteran-friendly

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Customer Service Manager information

See Boiling Springs, SC salary details

$21.5K

$50.8K

$88.5K

How much do customer service manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for customer service manager in Boiling Springs, SC is $50,818.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,900.00 and $61,300.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Boiling Springs, SC? The most popular types of Customer Service jobs in Boiling Springs, SC are:
What are popular job titles related to Customer Service Manager jobs in Boiling Springs, SC? For Customer Service Manager jobs in Boiling Springs, SC, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Boiling Springs, SC look for? The top searched job categories for Customer Service Manager jobs in Boiling Springs, SC are:
What cities near Boiling Springs, SC are hiring for Customer Service Manager jobs? Cities near Boiling Springs, SC with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Boiling Springs, SC as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, 1% Temporary, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $50,818 per year, or $24.4 per hour.

Customer Service Manager

Ingles Markets

Shelby, NC

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Ingles Markets rating

5.3

Company rating: 5.3 out of 10

Based on 616 frontline employees who took The Breakroom Quiz

97th of 122 rated grocery stores

Job description

Location: Shelby - Store 112: 706 East Dixon Boulevard Shelby NC 28152

Why Ingles

Ingles Markets has a place for everyone! Ingles began in 1963 as a single supermarket and has since grown into a regional grocery store chain with just under 200 retail locations operating in 6 southeastern states, a 1.6-million-square foot distribution center, two truck fleets, and a milk processing plant. Find your path - growth opportunities abound, and Ingles loves to promote from within!

At Ingles, we work as a team to provide our customers with a warm, hometown shopping experience - and your role is essential to making that happen. While all associates share a variety of responsibilities, our greatest pride comes from greeting customers with a smile and offering helpful service. Join a company that values leadership, safety, and customer satisfaction. Ingles is committed to your growth, offering training, development opportunities, and a supportive work environment. If you're ready to advance your career in retail management, we'd love to hear from you!

Opportunity

The Customer Service Manager is responsible for providing and maintaining high standards of customer service in the store's front-end operations. This position is responsible for supervising and directing all front-end activities and operations.

Key Responsibilites
  • Provide exceptional customer service by greeting customers within 10 feet, responding to questions, and assisting cashiers promptly.
  • Ensure proper bagging procedures and carryout service for purchases, especially orders over $100, in accordance with the 100 @100 policy.
  • Open additional registers whenever three or more customers are in line to minimize wait times.
  • Create and enforce effective work schedules for front-end personnel to meet business volume and traffic needs.
  • Assist with all types of sales transactions (e.g., Accounts Receivable, Food Stamps, WIC, coupons, checks, gift certificates, gift cards) in strict compliance with company policies.
  • Process Western Union and Money Order transactions.
  • Keep store management informed of pricing issues, register or scale malfunctions, and items missing from POS files.
  • Handle refunds, overrings, overrides, check approvals, cash pickups, and change-order requests, as needed.
  • Enforce dress code and monitor breaks per company and federal guidelines.
  • Ensure associates do not eat or drink at registers and that return-to-stock items - especially perishables - are handled promptly.
  • Use override key only in compliance with company policy.
Requirements
  • Exceptional customer service skills.
  • Previous cashier or front-end experience is required.
  • Must be flexible and able to adapt to changing needs especially during times of high volume and/or stress.
  • Must be able to read and do simple math problems. 
  • Wants to be part of a team in a fast-paced environment
  • 18 years of age or older
Benefits
  • Weekly pay with direct deposit
  • Medical, dental, vision, life, and disability insurances
  • 401(k) with company matching
  • Opportunities for advancement
  • Paid holiday, vacation, and sick leave (FT only)
  • Paid bereavement and jury duty leave (FT only)
  • Company paid life insurance (FT only)
  • Scholarship program for High School Seniors

What Ingles Markets employees say

Pay

Benefits

Hours and flexibility

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About Ingles Markets

Sourced by ZipRecruiter

Since the day that our doors opened in 1963, our team has been driven by a philosophy centered on learning and growth. With a hometown culture, a focus on internal growth and promotion, and team-centered servant leadership, Ingles Markets is here to help you grow as a professional from day one until retirement. Our team of 27,000 associates works diligently to provide shoppers with the highest quality experience. Our goal for excellence continues as we work together to ensure a safe, clean, productive work environment with equal opportunities for every associate. We understand how important our role in the community is. When Ingles Markets was founded, we established a tradition of giving back to our communities.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Black Mountain, NC, US

Year founded

1963

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