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Customer Service Manager Jobs in Berwick, ME (NOW HIRING)

MMQCI

Customer Service Supervisor

Saco, ME · On-site

$82.67/hr

The Customer Service Supervisor reports to and works closely with the Customer Service Manager to schedule and coordinate the Customer Service team's tasks and activities, provide guidance and ...

MMQCI

Customer Service Supervisor

Saco, ME · On-site

$28.85 - $54.81/hr

The Customer Service Supervisor reports to and works closely with the Customer Service Manager to schedule and coordinate the Customer Service team's tasks and activities, provide guidance and ...

Foss-Motors

Service Manager

Exeter, NH · On-site

$75 - $98/hr

Ensure that customers receive prompt, courteous, and effective service * Serve as a liaison between ... Manage and hire technicians and service advisors * Interview and make new hires * Distribute work ...

Foss Motors Inc

Service Manager

Exeter, NH · On-site

$70 - $100/hr

Ensure that customers receive prompt, courteous, and effective service * Serve as a liaison between ... Manage and hire technicians and service advisors * Interview and make new hires * Distribute work ...

Foss Motors

Service Manager

Exeter, NH · On-site

Ensure that customers receive prompt, courteous, and effective service * Serve as a liaison between ... Manage and hire technicians and service advisors * Interview and make new hires * Distribute work ...

Foss Motors

Service Manager

Exeter, NH · On-site

Ensure that customers receive prompt, courteous, and effective service * Serve as a liaison between ... Manage and hire technicians and service advisors * Interview and make new hires * Distribute work ...

Foss Motors

Service Manager

Exeter, NH

Ensure that customers receive prompt, courteous, and effective service * Serve as a liaison between ... Manage and hire technicians and service advisors * Interview and make new hires * Distribute work ...

Foss Motors

Service Manager

Exeter, NH · On-site

Ensure that customers receive prompt, courteous, and effective service * Serve as a liaison between ... Manage and hire technicians and service advisors * Interview and make new hires * Distribute work ...

Miner, LTD

Service Manager

Portsmouth, NH

$95K - $115K/yr

Miner solutions leave their customers more time to focus on their core business - not on the ... Job Summary The Service Manager will be responsible for providing leadership to the support staff ...

Miner, LTD

Service Manager

Saco, ME · On-site

$95K - $115K/yr

Miner solutions leave their customers more time to focus on their core business - not on the ... Job Summary The Service Manager will be responsible for providing leadership to the support staff ...

Miner LTD

Service Manager

Saco, ME · On-site

$95K - $115K/yr

Miner solutions leave their customers more time to focus on their core business - not on the ... Job Summary The Service Manager will be responsible for providing leadership to the support staff ...

Miner, LTD

Service Manager

Saco, ME · On-site

$95K - $115K/yr

Miner solutions leave their customers more time to focus on their core business - not on the ... Job Summary The Service Manager will be responsible for providing leadership to the support staff ...

Socket.dev

Service Manager

Saco, ME · On-site

$70 - $110/hr

Miner solutions leave their customers more time to focus on their core business - not on the ... Job Summary The Service Manager will be responsible for providing leadership to the support staff ...

New

Miner, LTD

Service Manager

Saco, ME

$95K - $115K/yr

Miner solutions leave their customers more time to focus on their core business - not on the ... Job Summary The Service Manager will be responsible for providing leadership to the support staff ...

Miner, LTD

Service Manager

Portsmouth, NH · On-site

$95K - $115K/yr

Miner solutions leave their customers more time to focus on their core business - not on the ... Job Summary The Service Manager will be responsible for providing leadership to the support staff ...

Miner LTD

Service Manager

Portsmouth, NH · On-site

$95K - $115K/yr

Miner solutions leave their customers more time to focus on their core business - not on the ... Job Summary The Service Manager will be responsible for providing leadership to the support staff ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Berwick, ME

Customer Service Manager information

See Berwick, ME salary details

$24.5K

$58K

$101.1K

How much do customer service manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for customer service manager in Berwick, ME is $58,029.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Berwick, ME?

The most popular types of Customer Service jobs in Berwick, ME are:

What job categories do people searching Customer Service Manager jobs in Berwick, ME look for?

The top searched job categories for Customer Service Manager jobs in Berwick, ME are:

What cities near Berwick, ME are hiring for Customer Service Manager jobs?

Cities near Berwick, ME with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Berwick, ME as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, 1% Temporary, and 2% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $58,029 per year, or $27.9 per hour.

Customer Service Supervisor

Maine Molecular Quality Controls, Inc.

Saco, ME • On-site

$28.85 - $54.81/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

Job description

Help Deliver Exceptional Service in the Biotech Industry!
The Customer Service Supervisor reports to and works closely with the Customer Service Manager to schedule and coordinate the Customer Service team's tasks and activities, provide guidance and feedback, and oversee employee training and development. The Supervisor serves as a key point of contact for customers, providing timely, accurate, and solutions-oriented support related to orders, products, inquiries, and issue resolutions while supporting the order fulfilment process.
The Supervisor also oversees daily customer service operations, collaborates cross-functionally with other MMQCI departments, contributes to process improvements within the Quality Management System (QMS), and helps maintain a positive, quality-focused team environment. This role ensures accuracy, efficiency, and compliance with company procedures while promoting a high standard of customer satisfaction. The customer comes first at MMQCI!
What You Will Get to Do
  • Schedules and coordinates the daily Customer Service activities including order processing, phones, emails, and shipping tasks
  • Ensures that work is done correctly, i.e., workflows and processes are followed according to Standard Operating Procedures (SOP's)
  • Works closely with the Customer Service Manager to provide feedback on the Customer Service team's quality and performance
  • Oversees the Customer Service training program; assigns trainers to new employees, schedules in-services, and maintains training documentation
  • Mentors team on MMQCI quality and meeting customer expectations
  • Responsible for maintaining safe work areas and works with the MMQCI Safety Committee
  • Serves as a resource to the Customer Service team to resolve complex customer issues
  • Collaborates cross-functionally with MMQCI Manufacturing, Research and Development (R&D), and Quality Assurance/Regulatory Affairs (QA/RA) teams
  • Processes customer orders accurately and efficiently while also reviewing for completeness and compliance with procedures
  • Responds promptly to customer inquiries regarding MMQCI products, components, and pricing via phone and email
  • Coordinates global shipping which may encompass finding new carriers due to pricing increases and/or remote locations, dry ice restrictions, and resolving customs issues while making sure product storage conditions are being met
  • Accurately records and maintains customer interactions within the customer database
  • Receives incoming critical and noncritical shipments and support inventory management processes as needed
  • Applies knowledge of the QMS to assist with change orders, process improvements, and corrective actions
  • Attends inter-departmental meetings such as the Planning and Customer Complaint meetings
Required Skills & Experience
  • B.A. or B.S. with 4 years of work experience in a business or science field, or an A.S. degree and a minimum of 5 years of experience in customer service in a professional setting
  • A minimum of 2 years' experience as a team lead or supervisor
  • Experience onboarding and training new employees
  • Demonstrated ability to lead, coach, and motivate a team in a professional customer service environment
  • Experience scheduling work, assigning tasks, and balancing team workloads
  • Contributes to a positive customer experience by maintaining professionalism and strong communication skills
  • Familiarity with medical or clinical laboratory practices preferred
  • Clear, concise communication skills, written and oral, and excellent computer skills
  • Highly detail-oriented with the ability to work efficiently and accurately
  • Strong work ethic and willingness to support team needs as required
  • Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
  • Proficiency in Microsoft Suite
  • Experience with shipping platforms such as FedEx and UPS
  • Must be able to verbally communicate with customers in a professional but friendly manner via telephone and email
  • Ability to sit for extended durations and perform continuous computer and keyboard work at a standard office workstation
  • Ability to lift and transport materials up to 25 lbs

WhyYou'llLove Working Here
  • Opportunity to make a meaningful impact within a growing diagnostic company
  • Collaborative, mission-driven team environment
  • Competitive compensation and benefits
Benefits We Offer
  • Medical, dental, and vision insurance
  • 401(k) retirement savings plan
  • Company profit sharing program
  • Paid time off, including vacation, holidays, and sick leave
  • Paid Parental Leave Program

The pay range for this position is $28.85 to $54.81/hour
Get to know the MMQCI team!
https://www.mmqci.com/about/employee-spotlight/employee-spotlight.html
Maine Molecular Quality Controls, Inc. (MMQCI) designs, develops, manufactures, and sells unique quality control products used by hospital laboratories and manufacturers to monitor the accuracy of tests for genetic, oncologic, and infectious diseases. MMQCI has proprietary technologies to stabilize DNA and RNA for use as quality controls and continues to pursue the discovery of novel techniques useful for the development of new quality control products.
MMQCI is conveniently located in beautiful southern coastal Maine, minutes from the MaineTurnpike, Portland International Jetport, and less than 2 hours from Boston.Close by are fabulous Portland restaurants, sandy beaches, and a plentiful supply of Maine lobsters! Many terrific outdoor activities are easily accessible including hiking, biking, kayaking, fishing,skiingand snowshoeing.We'reina state-of-the-artfacility,locatedin Saco, right next to the Eastern Trail. Come join us!
Interested in joining our team? Please submit both a resume and cover letter with your application for consideration.

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