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Customer Service Manager Jobs in Lewiston, ME (NOW HIRING)

Wendy's

Customer Service Manager

Augusta, ME · On-site

POSITION OVERVIEW • As a Restaurant Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." • You will inspire the entire ...

Wendy's

Customer Service Manager

Augusta, ME · On-site

POSITION OVERVIEW As a Restaurant Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant ...

Wendy's

Customer Service Manager

Auburn, ME · On-site

POSITION OVERVIEW As a Restaurant Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant ...

Wendy's

Customer Service Manager

Augusta, ME · On-site

POSITION OVERVIEW As a Restaurant Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant ...

Wendy's

Customer Service Manager

Topsham, ME · On-site

POSITION OVERVIEW As a Restaurant Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant ...

Wendy's

Customer Service Manager

Augusta, ME · On-site

POSITION OVERVIEW • As a Restaurant Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." • You will inspire the entire ...

Wendy's

Customer Service Manager

Auburn, ME · On-site

POSITION OVERVIEW • As a Restaurant Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." • You will inspire the entire ...

Wendy's

Customer Service Manager

Topsham, ME · On-site

POSITION OVERVIEW • As a Restaurant Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." • You will inspire the entire ...

VIP Auto

Service Manager

Lewiston, ME · On-site

T.) lives VIP's mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP culture and ... T. supports the Service Manager to help the team achieves all targeted levels of performance as ...

Oldcastle BuildingEnvelope

Customer Service

Westbrook, ME

$16.25 - $22/hr

Job Summary SIGCO is accepting applications for a Customer Service Representative to join our dynamic customer service team. The position entails entering orders into our system, reviewing orders for ...

Texas Roadhouse

Service Manager

Augusta, ME · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Texas Roadhouse

Service Manager

Augusta, ME · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Oldcastle BuildingEnvelope

Customer Service

Westbrook, ME · On-site

$16.25 - $22/hr

Job Summary SIGCO is accepting applications for a Customer Service Representative to join our dynamic customer service team. The position entails entering orders into our system, reviewing orders for ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Lewiston, ME

Customer Service Manager information

See Lewiston, ME salary details

$25.6K

$60.7K

$105.7K

How much do customer service manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for customer service manager in Lewiston, ME is $60,709.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,900.00 and $73,300.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Lewiston, ME?

The most popular types of Customer Service jobs in Lewiston, ME are:

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For Customer Service Manager jobs in Lewiston, ME, the most frequently searched job titles are:

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The top searched job categories for Customer Service Manager jobs in Lewiston, ME are:

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Cities near Lewiston, ME with the most Customer Service Manager job openings:

Customer Service Manager jobs near you

Customer Service Manager

Premier ProduceOne

Westbrook, ME • On-site

Full-time

Posted 7 days ago

Job description

Overview:


The Customer Service Manager leads Native Maine’s customer service and inside support operations, ensuring that every customer interaction reflects the company’s commitment to reliability, care, and community. This role is responsible for driving service excellence across all touchpoints from order entry to delivery coordination, and for developing a high-performing team that supports both our customers and internal departments with accuracy, empathy, and urgency.

Key Responsibilities:

  • Oversee daily operations of the customer service department, ensuring efficient handling of all inbound calls, emails, orders, and credits.
  • Lead, coach, and develop a team of customer service representatives and supervisors to deliver consistent, high-quality service that builds long-term customer trust.
  • Partner with Sales, Operations, and Logistics to ensure seamless coordination between order processing, fulfillment, and delivery.
  • Establish and monitor key service metrics (order accuracy, response time, issue resolution, etc.) to maintain and improve performance.
  • Manage escalation of complex service issues, collaborating cross-departmentally to provide timely and effective resolutions.
  • Develop and implement customer service policies, procedures, and training programs that align with Native Maine’s service standards and growth goals.
  • Act as the voice of the customer internally, identifying trends and recurring issues to inform operational improvements and customer retention strategies.
  • Maintain a strong working knowledge of Native Maine’s product lines, local farms, and seasonal availability to better support customer inquiries.
  • Work closely with the Inside Sales Supervisor and Director of Sales, Marketing & Customer Service to align team priorities with company objectives.

Qualifications:

  • 5+ years of experience in customer service, account management, or sales support - preferably in foodservice distribution, wholesale produce, or related industries.
  • 2+ years of experience in a supervisory or managerial role with direct team leadership responsibility.
  • Strong interpersonal and communication skills, with a demonstrated ability to lead by example and foster a collaborative, customer-centric team culture.
  • Experience with ERP/order management systems common in distribution environments (Prophet 21, NetSuite, or similar).
  • Proven ability to balance customer advocacy with operational efficiency and business objectives.
  • Highly organized, proactive, and comfortable working in a fast-paced environment where priorities shift daily.
  • A passion for food, local sourcing, and community-driven business is strongly preferred.
  • Bachelor’s Degree or higher is preferred, but industry specific management experience will also be considered.

Native Maine Produce is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Produce One and its affiliated companies do not sponsor employment-based visas or other employment authorization programs. Applicants and employees must be legally authorized to work in the United States without current or future employer sponsorship as a condition of employment.

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