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Customer Service Manager Jobs in Altamonte Springs, FL

Canteen

Customer Service Manager - Orlando, FL

Orlando, FL · On-site

$60K - $70K/yr

The Customer Service Manager (CSM) is responsible for delivering an exceptional customer experience while overseeing day to day operations. This role manages route drivers, ensures consistent product ...

Hogan Transportation

Service Manager

Orlando, FL

Accountable for the shop performance, including but not limited to, labor management, service level, operation expenses, team management and improving customer service. Essential Duties and ...

Hogan Transportation

Service Manager

Orlando, FL

Accountable for the shop performance, including but not limited to, labor management, service level, operation expenses, team management and improving customer service. Essential Duties and ...

Trutech Wildlife Service

Service Manager

Orlando, FL · On-site

$65K/yr

Act as a resource for service and customer satisfaction , addressing concerns, resolving complaints ... Manage district chemical orders and wildlife control supplies , ensuring all materials are ...

Corvant

Service Manager

Orlando, FL · On-site

Other duties include customer relations, reviewing all billing and warranty claims, interaction with the other managers in respect to their warranty and service needs. Responsible for making sure ...

Hogan

Service Manager

Orlando, FL · On-site

Accountable for the shop performance, including but not limited to, labor management, service level, operation expenses, team management and improving customer service. Essential Duties and ...

Hogan Transportation

Service Manager

Orlando, FL · On-site

Accountable for the shop performance, including but not limited to, labor management, service level, operation expenses, team management and improving customer service. Essential Duties and ...

SSE & Associates- Space Management Division

Be Seen First

Service Manager

Orlando, FL · Remote

$75K - $100K/yr

Successful collaboration with internal teams and external customers as well as the ability to build ... Manage Service Activities and dedicated service employees from conception to completion.

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Customer Service Manager information

See Altamonte Springs, FL salary details

$22.9K

$54.2K

$94.4K

How much do customer service manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for customer service manager in Altamonte Springs, FL is $54,215.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,300.00 and $65,400.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Altamonte Springs, FL?

The most popular types of Customer Service jobs in Altamonte Springs, FL are:

What are popular job titles related to Customer Service Manager jobs in Altamonte Springs, FL?

For Customer Service Manager jobs in Altamonte Springs, FL, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Altamonte Springs, FL look for?

The top searched job categories for Customer Service Manager jobs in Altamonte Springs, FL are:

What cities near Altamonte Springs, FL are hiring for Customer Service Manager jobs?

Cities near Altamonte Springs, FL with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Altamonte Springs, FL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $54,215 per year, or $26.1 per hour.

Personal Insurance Customer Service Manager

Orlando, FL • On-site

The Jonus Group
Insurance Services • 11 - 50 employees
Learn more about The Jonus Groupexternal

Other

Re-posted 6 days ago

Job description


Personal Insurance Customer Service Manager
Job Summary
Seeking a dedicated and experienced Personal Insurance Customer Service Manager to lead a customer service team and ensure exceptional care for personal lines clients. The ideal candidate will oversee daily operations, develop strategies to improve customer satisfaction, and provide leadership in addressing client needs and resolving escalated issues. This role offers the opportunity to build meaningful client relationships while fostering a culture of excellence and collaboration within the team.
Responsibilities
  • Lead, mentor, and manage a team of customer service representatives specializing in personal lines insurance products.
  • Develop and implement service protocols and policies to enhance customer satisfaction and operational efficiency.
  • Monitor team performance and set clear goals aligned with departmental and organizational objectives.
  • Resolve escalated customer complaints and inquiries, ensuring prompt and effective resolution to maintain trust and retention.
  • Collaborate with sales, claims, and underwriting teams to streamline processes and improve service delivery.
  • Review and analyze customer feedback and service metrics to identify opportunities for continuous improvement.
  • Develop and deliver training programs for the team, focusing on customer service skills, product knowledge, and compliance.
  • Maintain up-to-date knowledge of personal lines insurance products, industry regulations, and company policies.
  • Facilitate regular team meetings to communicate updates, recognize achievements, and address challenges.
Qualifications/Requirements
  • Proven experience in a leadership role within a customer service environment, preferably within personal lines insurance.
  • Exceptional interpersonal and communication skills, with a customer-focused mindset.
  • Strong problem-solving and conflict resolution skills, with the ability to handle escalations diplomatically and efficiently.
  • Demonstrated ability to manage, motivate, and develop a team to achieve performance goals.
  • Proficiency in customer relationship management (CRM) software and other relevant tools.
  • In-depth understanding of personal lines insurance products and the ability to share knowledge effectively with the team.
  • Highly organized with excellent time management skills to balance multiple priorities simultaneously.
  • Bachelor's degree in business, insurance, or a related field is preferred, but equivalent work experience will be considered.
  • Active insurance license or willingness to obtain one within a specified time.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.
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About Jonus Group

Sourced by ZipRecruiter

The Jonus Group is a prestigious staffing agency located in Wayne, PA, the United States that specializes in the insurance industry. Since its inception, the Jonus Group has been committed to connecting skilled industry-specific candidates with leading insurance companies across the nation. The firm stands out for its broad-based experience in permanent, temporary and temp-to-hire staffing, proving its flexible approach to addressing diverse client needs. Foundational to the Jonus Group’s operations are its core values - excellence, integrity, and client focus. The firm's mission is to serve as a bridge between talent and opportunity, focusing on establishing mutually beneficial, long-lasting relationships between job seekers and employers. A key achievement of the Jonus Group has been its ability to position itself as a reliable go-to resource for staffing solutions in the insurance industry.

Industry

Insurance services

Company size

11 - 50 Employees

Headquarters location

Wayne, PA, US

Year founded

2012

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