$14.50 - $20/hr
Manage sales transactions while working assigned cash register * Maintain security of cash and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...
$14.50 - $20/hr
Manage sales transactions while working assigned cash register * Maintain security of cash and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...
$17.30 - $25.11/hr
Under limited supervision, provides customers with high quality services during registration and order entry and during communication of test and other pertinent information that would aid in ...
$17.30 - $25.11/hr
Under limited supervision, provides customers with high quality services during registration and order entry and during communication of test and other pertinent information that would aid in ...
$19.89 - $28.84/hr
Customer Service Representative II * Location: EMH Main Hospital Elmhurst * Full Time/Part Time: Part Time (20 hours) * Hours: Monday-Friday: Every Tue 3p-7p, Fri 11a-7:30p, every other weekend 8a-4 ...
$19.89 - $28.84/hr
Customer Service Representative II * Location: EMH Main Hospital Elmhurst * Full Time/Part Time: Part Time (20 hours) * Hours: Monday-Friday: Every Tue 3p-7p, Fri 11a-7:30p, every other weekend 8a-4 ...
$19.75 - $24.50/hr
... service / solution * Works onsite at customer locations, which could range from a hospital ... Experience working within inventory management systems and other databases, preferred What is ...
$19.75 - $24.50/hr
... service / solution * Works onsite at customer locations, which could range from a hospital ... Experience working within inventory management systems and other databases, preferred What is ...
$19.75 - $24.50/hr
Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology ... Deep domain knowledge of services offerings and technical solutions * Demonstrated experience ...
$19.75 - $24.50/hr
Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology ... Deep domain knowledge of services offerings and technical solutions * Demonstrated experience ...
Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology ... Deep domain knowledge of services offerings and technical solutions * Demonstrated experience ...
Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology ... Deep domain knowledge of services offerings and technical solutions * Demonstrated experience ...
Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology ... Deep domain knowledge of services offerings and technical solutions * Demonstrated experience ...
Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology ... Deep domain knowledge of services offerings and technical solutions * Demonstrated experience ...
Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology ... Deep domain knowledge of services offerings and technical solutions * Demonstrated experience ...
Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology ... Deep domain knowledge of services offerings and technical solutions * Demonstrated experience ...
Primary Purpose Responsible for the day-to-day management, training, coaching, and development of ... To provide an environment where we partner with Infection Prevention to improve customer service ...
Primary Purpose Responsible for the day-to-day management, training, coaching, and development of ... To provide an environment where we partner with Infection Prevention to improve customer service ...
... management and policy servicing. These duties include processing policy endorsements, renewals ... Customer Service. * Knowledge of insurance markets, products, services insurance ratings and ...
... management and policy servicing. These duties include processing policy endorsements, renewals ... Customer Service. * Knowledge of insurance markets, products, services insurance ratings and ...
$72K - $85K/yr
Provide excellent customer service to include being attentive, approachable, greeting and thanking ... Manage Change and Build Agility * Manage Conflict and Work Successfully Under Pressure
$72K - $85K/yr
Provide excellent customer service to include being attentive, approachable, greeting and thanking ... Manage Change and Build Agility * Manage Conflict and Work Successfully Under Pressure
... customer service. POSITION TECHNICAL RESPONSIBILITIES Clinical Practice and Service Delivery ... Manages day-to-day staffing and resources based on unit-based guidelines in a changing environment ...
... customer service. POSITION TECHNICAL RESPONSIBILITIES Clinical Practice and Service Delivery ... Manages day-to-day staffing and resources based on unit-based guidelines in a changing environment ...
$16.25 - $22.25/hr
Under limited supervision, performs a variety of clerical activities to support practice operations including customer service, managing telephone calls, scheduling, registration, and copay ...
$16.25 - $22.25/hr
Under limited supervision, performs a variety of clerical activities to support practice operations including customer service, managing telephone calls, scheduling, registration, and copay ...
$17.66 - $20.87/hr
... management. At Global Partners, business starts with people ... Since 1933, we've believed in taking care of our customers, our guests, our communities, and each ...
$17.66 - $20.87/hr
... management. At Global Partners, business starts with people ... Since 1933, we've believed in taking care of our customers, our guests, our communities, and each ...
$16.25 - $22.25/hr
Under limited supervision, performs a variety of clerical activities to support practice operations including customer service, managing telephone calls, scheduling, registration, and copay ...
$16.25 - $22.25/hr
Under limited supervision, performs a variety of clerical activities to support practice operations including customer service, managing telephone calls, scheduling, registration, and copay ...
$18.31 - $23.80/hr
Time Management * Problem Solving Minimum Qualifications * Six months of customer service experience involving interactions with customers. * Demonstrated basic computer skills involving word ...
$18.31 - $23.80/hr
Time Management * Problem Solving Minimum Qualifications * Six months of customer service experience involving interactions with customers. * Demonstrated basic computer skills involving word ...
As a Dealer Relations Manager, you must possess superior communication skills that enable you to ... You are driven to provide the highest level of unwavering customer service through coaching ...
As a Dealer Relations Manager, you must possess superior communication skills that enable you to ... You are driven to provide the highest level of unwavering customer service through coaching ...
At Allcat Claims Service, we believe that customer service, along with quality control and our ... Working knowledge of Guidewire-based claims management systems. * College degree and/or industry ...
At Allcat Claims Service, we believe that customer service, along with quality control and our ... Working knowledge of Guidewire-based claims management systems. * College degree and/or industry ...
At Allcat Claims Service, we believe that customer service, along with quality control and our ... Working knowledge of Guidewire-based claims management systems. * College degree and/or industry ...
At Allcat Claims Service, we believe that customer service, along with quality control and our ... Working knowledge of Guidewire-based claims management systems. * College degree and/or industry ...
$28 - $37/hr
... management * Train customer personnel during installation, commissioning, and maintenance ... Previous experience as a Field Service Technician (or similar) with 3+ years of machine startup ...
$28 - $37/hr
... management * Train customer personnel during installation, commissioning, and maintenance ... Previous experience as a Field Service Technician (or similar) with 3+ years of machine startup ...
Customer Service Manager information
What is the difference between Customer Service Manager vs Customer Support Supervisor?
| Aspect | Customer Service Manager | Customer Support Supervisor |
|---|---|---|
| Responsibilities | Oversees customer service teams, develops policies, manages escalations | Supervises support agents, handles daily customer issues, ensures team performance |
| Required Credentials | Typically requires a bachelor's degree, experience in customer service | Often requires experience in support roles, some roles prefer certifications |
| Work Environment | Office-based, managerial setting, strategic planning | Support centers, call centers, team supervision |
| Industry Usage | Common in retail, tech, finance, and service industries | Common in tech, telecom, and service sectors |
The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.
What are some common challenges faced by customer service managers and how can they be addressed?
Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.
What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?
To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.
What are the duties of a customer service manager?
A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
What does a customer service manager do?
As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.
More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Micronesia? The most popular types of Customer Service jobs in Micronesia are:
What job categories do people searching Customer Service Manager jobs in Micronesia look for? The top searched job categories for Customer Service Manager jobs in Micronesia are:
$14.50 - $20/hr
Part-time
Medical, Dental, Vision, Retirement
Re-posted 3 days ago
Dollar Tree rating
4.4
Based on 2,517 frontline employees who took The Breakroom Quiz
37th of 39 rated national retailers
Job description
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:
Assist customers with questions and recommendations
Manage sales transactions while working assigned cash register
Maintain security of cash and protect company assets
Keep the store well-stocked, and recover merchandise
Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards
Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
Other duties as assigned*
Skills and Experience:
High school diploma or equivalent is preferred
Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
Ability to follow instructions and interpret operational documents is required
Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
Excellent customer service and relationship management skills are required
Strong organizational and communication skills are required
Strong problem-solving and decision-making skills are required
Perks and Benefits:
We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer:
Employee Assistance Program
Retirement plans
Educational Assistance
And much more!
We are an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. In accordance with local laws in AZ, AR, CO, FL, GA, ID, IL, IA, KS, ME, MS, MO, MT, NE, NV, NH, NM, ND, OK, OR, SC, SD, TN, TX, UT, VT VA, WV, WI, and WY, minors are also eligible to be considered for employment in certain roles. We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.
This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which appear in the job description for this position, and which may be amended from time to time at our discretion. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor.
Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.
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15.5What Dollar Tree employees say
Pay
Benefits
Hours and flexibility
Workplace
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About Dollar Tree
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With Dollar Tree and Family Dollar, we put value front and center for our customers. We do this by providing our customers with quality merchandise, amazing values, convenience, and a fun shopping experience. Whether you’re looking for the thrill of the hunt at Dollar Tree or shopping for your favorite brands at Family Dollar, you’re sure to find savings on a great selection of merchandise in our stores.
Industry
Retail
Company size
10,000+ Employees
Headquarters location
Chesapeake, VA, US