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Customer Service Manager Logistics Jobs in Indiana

OSBORN LLC

Manager Customer Service

Richmond, IN · Remote

Compile and analyze data, establish and communicate service metrics, and audit procedures and trends to share with upper management * Review customer complaints thoroughly to identify and resolve ...

Alsco External

Service Manager

Indianapolis, IN · On-site

$85K/yr

... logistics, transportation, distribution, or a similar service-driven environment. * Strong knowledge of route operations, customer retention, performance management, and service execution.

Alsco-Uniforms-6

Service Manager

Indianapolis, IN · On-site

... logistics, transportation, distribution, or a similar service-driven environment. * Strong knowledge of route operations, customer retention, performance management, and service execution.

Safeway Auto Service

Service Manager

Lafayette, IN · On-site

Do you want to work for an award-winning dealership that values exceptional customer service, as ... Manage shop production schedule to meet pace and budget * Consult with guests regarding vehicle ...

Safeway Auto Service

Service Manager

Highland, IN · On-site

Do you want to work for an award-winning dealership that values exceptional customer service, as ... Manage shop production schedule to meet pace and budget * Consult with guests regarding vehicle ...

Safeway Auto Service

Service Manager

Warsaw, IN · On-site

Do you want to work for an award-winning dealership that values exceptional customer service, as ... Manage shop production schedule to meet pace and budget * Consult with guests regarding vehicle ...

Ohio Transmission Corporation

Service Manager

IN · On-site

Effectively multi-task while handling scheduling, logistics, organization, and communication ... Respond to and resolve customer inquiries and technical questions * Prepare and maintain ...

New

Graff Auto Campus

Service Manager

Burns Harbor, IN

$90K - $150K/yr

The Service Manager at Graff Auto Campus will be responsible for overseeing the service department, ensuring high-quality customer service, and maintaining operational efficiency. Responsibilities:

Graff Auto Campus

Service Manager

Burns Harbor, IN · On-site

$90K - $150K/yr

The Service Manager at Graff Auto Campus will be responsible for overseeing the service department, ensuring high-quality customer service, and maintaining operational efficiency. Responsibilities:

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Customer Service Manager Logistics information

What is the difference between Customer Service Manager Logistics vs Customer Support Supervisor?

AspectCustomer Service Manager LogisticsCustomer Support Supervisor
Primary FocusOversees logistics customer service operations, ensuring timely delivery and issue resolution related to shipmentsManages customer support team handling general product or service inquiries
Required CredentialsLogistics or supply chain certifications, customer service experienceCustomer service or support certifications, team management experience
Work EnvironmentLogistics departments, warehouses, transportation settingsCall centers, support offices, online support channels
Industry UsageCommon in logistics, transportation, supply chain industriesWidespread across retail, tech, service industries

While both roles focus on customer satisfaction, the Customer Service Manager Logistics specializes in logistics-related issues like shipments and delivery, whereas the Customer Support Supervisor handles general customer inquiries across various products or services.

Is a customer service manager logistics a stressful job?

A customer service manager in logistics can experience stress due to managing multiple priorities, tight deadlines, and coordinating between departments and clients. The role often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially during peak shipping periods or supply chain disruptions.

What does a customer service manager logistics do?

A customer service manager in logistics oversees communication between the company and customers regarding shipping, delivery, and order issues. They coordinate with warehouse and transportation teams to ensure timely and accurate service, often using logistics software and maintaining high customer satisfaction. Strong problem-solving and communication skills are essential for this role.

What cities in Indiana are hiring for Customer Service Manager Logistics jobs?

Cities in Indiana with the most Customer Service Manager Logistics job openings:

Customer Service Manager Logistics jobs near you
Infographic showing various Customer Service Manager Logistics job openings in Indiana as of July 2026, with employment types broken down into 75% Full Time, 15% Part Time, and 10% Contract. Highlights an 100% In-person job distribution.

Manager Customer Service

Richmond, IN • Remote

OSBORN LLC
See more jobs at OSBORN LLCexternal

Full-time

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

  • Direct daily operations of the customer account coordinators; plan, prioritize, and delegate work tasks to ensure the proper functioning of the department
  • Deliver prompt and professional solutions for customer inquiries via phone, email, online chat, etc.; resolve customer inquiries promptly and accurately to ensure customer satisfaction. Escalate as needed.
  • Provide customers with product information, availability, and lead time, and make product recommendations
  • Provide training to customer account coordinators:Provide comprehensive training and guidance to help deliver great customer experiences, including inside sales activities.
  • Monitor and report on performance:Compile and analyze data, establish and communicate service metrics, and audit procedures and trends to share with upper management
  • Review customer complaints thoroughly to identify and resolve issues impacting the service, efficiency, and productivity of customer account coordinators
  • Facilitate interdepartmental collaboration by integrating customer service insights into strategic planning and reviews, fostering partnerships with departmental leaders
  • Enhance operational efficiency by conducting thorough analysis, evaluation, and redesign of processes, and identifying opportunities for system enhancement
  • Lead and develop a team of customer account coordinators, offering feedback and guidance as needed to foster growth and excellence
  • Oversee the end-to-end management of customer orders, from purchase order to final shipping, ensuring meticulous documentation to track customer requests and inquiries.
  • Provide administrative and operational assistance to ensure smooth product delivery to customers
  • Supervise the budget allocated to the customer service department
  • Bachelor's degree preferred
  • Seven (7) plus years experience in Customer Service Management; manufacturing/industrial setting required
  • Preferred experience establishing or revitalizing Customer Service organizations, while managing remote or international workforces.
  • Located primarily onsite (remote work available occasionally)

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