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Customer Service Manager Logistics Jobs (NOW HIRING)

Yusen Logistics

Customer Service Manager

Hardeeville, SC · On-site

Manages customer service staff with regard to prioritizing work, determining schedules, assigning ... About Yusen Logistics (Americas ) Yusen Logistics is working to become the world's preferred supply ...

Amazon

Logistics Manager, Logistics

New Albany, OH

... service level agreements, etc.). They determine if appropriate metrics are in place to measure the customer experience, and if not will work to define them Logistics Managers allocate time to set up ...

Jobtailor

NY · On-site

Monitor logistics-process changes and manage disruptions and related stakeholder communications * Coordinate the Customer Service team with other internal teams * Calculate production costs and ...

Walgreens

Associate Manager Logistics

Perrysburg, OH · On-site

In partnership logistics management, third party vendors and internal business partners, will apply ... health services, building trusted relationships that create healthier futures for customers ...

UZIN UTZ Group

Customer Service Manager

Waco, TX · On-site

$80K - $100K/yr

This position will partner closely with Sales, Operations, Logistics, Finance, IT, and ... As Customer Service Manager, you will have the unique opportunity to influence the future direction ...

IPEX

Customer Service Manager

Lynchburg, VA · On-site

The National Customer Service Manager plays a key role in driving excellence in customer experience ... Collaborate with Sales, Logistics, and Marketing to ensure programs, promotions, and product ...

IPEX

Customer Service Manager

Lynchburg, VA

The National Customer Service Manager plays a key role in driving excellence in customer experience ... Collaborate with Sales, Logistics, and Marketing to ensure programs, promotions, and product ...

ProTrans International

The Senior Manager, Logistics is responsible for overseeing the end-to-end distribution of consumer goods and services, ensuring operations are executed with maximum efficiency and profitability.

Backyard Products, LLC

Logistics Manager

Dallas, TX · On-site

$80K - $90K/yr

Transportation Manager (Logistics) Location: DFW Area Department: Logistics / Traffic FLSA Status ... Communication and customer service * Problem-solving and decision-making

Osborn GmbH

Customer Service Manager

Richmond, IN · On-site

Partner with Sales, Operations, Supply Chain, Logistics, Product Management, Engineering, and Finance to resolve issues, improve customer outcomes, and align service activities with business ...

New

Ryder System, Inc.

Senior Manager Logistics

Phoenix, AZ · On-site

$90K - $95K/yr

We are immediately hiring a Senior Manager Logistics in Phoenix, AZ for our Supply Chain Solutions ... Interface directly with the customer to ensure issues are resolved in a timely manner while ...

Nativeme

Customer Service Manager

Westbrook, ME · On-site

$58K - $65K/yr

The Customer Service Manager leads Native Maine's customer service and inside support operations ... Partner with Sales, Operations, and Logistics to ensure seamless coordination between order ...

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Customer Service Manager Logistics information

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$34K

$79.1K

$121K

How much do customer service manager logistics jobs pay per year?

As of Sep 12, 2026, the average yearly pay for customer service manager logistics in the United States is $79,085.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $117,500.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager Logistics vs Customer Support Supervisor?

AspectCustomer Service Manager LogisticsCustomer Support Supervisor
Primary FocusOversees logistics customer service operations, ensuring timely delivery and issue resolution related to shipmentsManages customer support team handling general product or service inquiries
Required CredentialsLogistics or supply chain certifications, customer service experienceCustomer service or support certifications, team management experience
Work EnvironmentLogistics departments, warehouses, transportation settingsCall centers, support offices, online support channels
Industry UsageCommon in logistics, transportation, supply chain industriesWidespread across retail, tech, service industries

While both roles focus on customer satisfaction, the Customer Service Manager Logistics specializes in logistics-related issues like shipments and delivery, whereas the Customer Support Supervisor handles general customer inquiries across various products or services.

Is a customer service manager logistics a stressful job?

A customer service manager in logistics can experience stress due to managing multiple priorities, tight deadlines, and coordinating between departments and clients. The role often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially during peak shipping periods or supply chain disruptions.

What does a customer service manager logistics do?

A customer service manager in logistics oversees communication between the company and customers regarding shipping, delivery, and order issues. They coordinate with warehouse and transportation teams to ensure timely and accurate service, often using logistics software and maintaining high customer satisfaction. Strong problem-solving and communication skills are essential for this role.

What cities are hiring for Customer Service Manager Logistics jobs?

Cities with the most Customer Service Manager Logistics job openings:

What states have the most Customer Service Manager Logistics jobs?

States with the most job openings for Customer Service Manager Logistics jobs include:

What are popular job titles related to Customer Service Manager Logistics jobs?

For Customer Service Manager Logistics jobs, the most frequently searched job titles are:

Customer Service Manager Logistics jobs near you

Customer Service Manager

Hardeeville, SC • On-site

Yusen Logistics
Transportation and Warehousing • 10K+ employees
Learn more about Yusen Logisticsexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Yusen Logistics rating

6.7

Company rating: 6.7 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

Job description

Overview
Position Summary
The Customer Service Manager is responsible for managing customer service activities for a variety of clients and oversee customer service/operations staff on operational issues.
Responsibilities
Essential Duties and Responsibilities
  • Provides leadership and direction to team members on specific customer accounts.
  • Communicate effectively with staff, management and other internal/external customers to resolve operational issues effectively.
  • Monitors communication in the branch and responds or directs staff to respond promptly to customer requirements.
  • Manages customer service staff with regard to prioritizing work, determining schedules, assigning daily tasks, and adjusting work procedures to meet changing demands.
  • Advise management of any issues with staff work quality, adherence to company policy and customer satisfaction issues, both positive and negative.
  • Ensure effective operation and timely service. Demonstrate and apply knowledge of laws, regulations, governing agencies, procedures, audits, programs and practices.
  • Manage and/or handle special commodities or important customers on their international and domestic shipments including triangle shipments.
  • Provide quotations for import and export on both Air and Ocean freight at customer's request or overseas agent's request.
  • Function as the key escalation point for support, service issues and answer other account questions on a timely and accurate basis.
  • Provide and summarize customer's performance review and leads to sales department as growth targets for accounts under management.
  • Manage and help Determine staffing needs and provide training.
  • Conduct performance reviews, addressing performance issues and resolve problems.
  • Ensure compliance with policies, procedures, and regulations
  • Review and insure KPI's are kept within required parameters.
  • Assist with day to day operations and customer service
  • Produce monthly reports and KPI results
  • All other duties as assigned

Qualifications
  • 4 year College Degree plus 3 - 5 years experience in an operational role related to business required; or combination of equivalent education and experience.
  • 2 - 3 years of experience in a lead or supervisory role or demonstrated leadership/supervisory competencies, required; specific experience supervising others is preferred.
  • Must have direct knowledge of ocean ports, terminals, agent and carriers services and pricing policies. Must be knowledgeable with import, exports

The above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required.
Benefits
Yusen offers a generous Employee Benefits Package including:
  • Medical, Dental, and Vision beginning the 1st of the month following start date
  • 401k with a company match
  • Standard 10 days PTO
  • Eligible for bonus plan
  • 7 Paid Holidays
  • Eligble for OT pay if applicable
  • Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much more

Any and all benefits offered are subject to the eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources.
About Yusen Logistics (Americas)
Yusen Logistics is working to become the world's preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities - through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we're dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world's preferred choice.
www.yusen-logistics.com/
Yusen Logistics (Americas) Inc. values each individual employee and is committed to a diverse and inclusive workforce by providing equal employment opportunities for all applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information, or any other protected status in accordance with all applicable federal, state and local laws.
Los Angeles County Only: Yusen Logistics (Americas) Inc. will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Yusen Logistics (Americas) Inc. is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right's Department Fair Chance Act webpage.

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