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Customer Service Manager Logistics Jobs in Indiana

OSBORN LLC

Partner with Sales, Operations, Supply Chain, Logistics, Product Management, Engineering, and Finance to resolve issues, improve customer outcomes, and align service activities with business ...

New

Osborn GmbH

Customer Service Manager

Richmond, IN · On-site

Partner with Sales, Operations, Supply Chain, Logistics, Product Management, Engineering, and Finance to resolve issues, improve customer outcomes, and align service activities with business ...

New

Hobby Lobby Careers

Customer Service Manager

Whitestown, IN · On-site

$20.15 - $21.15/hr

New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...

Hobby Lobby

Customer Service Manager

Whitestown, IN · On-site

$20.15 - $21.15/hr

The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...

Carpenter Co.

Customer Service Manager

Elkhart, IN · On-site

Carpenter Co has an immediate opening for a Customer Champion (aka Customer Service Manager) over our Carpet Cushion product line at our Elkhart, IN manufacturing facility, reporting to the Division ...

Carpenter Co.

Customer Service Manager

Elkhart, IN

Carpenter Co has an immediate opening for a Customer Champion (aka Customer Service Manager) over our Carpet Cushion product line at our Elkhart, IN manufacturing facility, reporting to the Division ...

AON PLC

Customer Service Manager

Fort Wayne, IN · On-site

$86K - $92K/yr

Posting Description Aon Is Looking For A Customer Service Manager We currently have an exciting hybrid career opportunity for a Customer Service Manager in our Ft. Wayne, IN office. This position ...

Resource Hub

Customer Service Manager

Indianapolis, IN · On-site

Summary The Customer Service Manager under the direct supervision of the Director of Customer Experience, shall have responsibility for overseeing incoming phone calls and responding to patient ...

Aon Corporation

Customer Service Manager

Fort Wayne, IN · Hybrid

$86K - $92K/yr

Aon Is Looking For A Customer Service Manager We currently have an exciting hybrid career opportunity for a Customer Service Manager in our Ft. Wayne, IN office. This position will support Aon's K&K ...

Aon Corporation

Customer Service Manager

Fort Wayne, IN · On-site

$86K - $92K/yr

Aon Is Looking For A Customer Service Manager We currently have an exciting hybrid career opportunity for a Customer Service Manager in our Ft. Wayne, IN office. This position will support Aon's K&K ...

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Customer Service Manager Logistics information

What is the difference between Customer Service Manager Logistics vs Customer Support Supervisor?

AspectCustomer Service Manager LogisticsCustomer Support Supervisor
Primary FocusOversees logistics customer service operations, ensuring timely delivery and issue resolution related to shipmentsManages customer support team handling general product or service inquiries
Required CredentialsLogistics or supply chain certifications, customer service experienceCustomer service or support certifications, team management experience
Work EnvironmentLogistics departments, warehouses, transportation settingsCall centers, support offices, online support channels
Industry UsageCommon in logistics, transportation, supply chain industriesWidespread across retail, tech, service industries

While both roles focus on customer satisfaction, the Customer Service Manager Logistics specializes in logistics-related issues like shipments and delivery, whereas the Customer Support Supervisor handles general customer inquiries across various products or services.

Is a customer service manager logistics a stressful job?

A customer service manager in logistics can experience stress due to managing multiple priorities, tight deadlines, and coordinating between departments and clients. The role often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially during peak shipping periods or supply chain disruptions.

What does a customer service manager logistics do?

A customer service manager in logistics oversees communication between the company and customers regarding shipping, delivery, and order issues. They coordinate with warehouse and transportation teams to ensure timely and accurate service, often using logistics software and maintaining high customer satisfaction. Strong problem-solving and communication skills are essential for this role.

What cities in Indiana are hiring for Customer Service Manager Logistics jobs?

Cities in Indiana with the most Customer Service Manager Logistics job openings:

Customer Service Manager Logistics jobs near you
Infographic showing various Customer Service Manager Logistics job openings in Indiana as of July 2026, with employment types broken down into 75% Full Time, 15% Part Time, and 10% Contract. Highlights an 100% In-person job distribution.

Customer Support Specialist

Anderson, IN • On-site

Sirmax North America Inc
See more jobs at Sirmax North America Incexternal

$15.50 - $21/hr

Full-time

Posted 2 days ago

New

Job description

Job Summary:

The Customer Service Representative supports the sales and technical departments by managing customer orders from the moment they arrive until they are fulfilled, in accordance with the general terms and conditions of sale, price lists, customer requirements and specific instructions issued by the sales department. They are also responsible for analyzing demand, historical data, and sales forecasts broken down by target market, product, and sales channel, to support the development of production and purchasing planning strategies.


Supervisory Responsibilities:

  • None


Duties/Responsibilities:

  • Open and maintain customer accounts by recording account information 
  • Coordinate deliveries to customers with logistic department
  • Coordinate with Production Manager for confirming delivery dates to customers
  • Keep price lists updated, and maintain customer master data
  • Answer corporate phone line and direct accordingly. 
  • Reach out to customers and verify account information, payment information and other pertinent information such as addresses and phone numbers.
  • Support Order-to-Cash activities, including invoicing follow-up, credit notes and payment status monitoring
  • Cross function coordination with sales, planning, logistics, and finance departments
  • Place sales order refunds, or exchanges
  • Daily customer communication and support
  • Follow-up on order status, deliveries and backorders
  • Place, modify or cancel sales orders and forecasts
  • Responsible for resolving customer requests, complaints and claims
  • Navigate through customer portals to update sales orders and sales forecasts 
  • Build relationships of trust with customers through open and interactive communication
  • Keep records of customer interactions, process customer accounts and file documents
  • Support to continuous process improvement initiatives
  • Preparation of reports and KPIs 
  • Follow communication procedures, guidelines and policies
  • Submit and reconcile expense reports
  • Performs other duties as assigned.


Required Skills/Abilities:

  • Strong organizational skills with the ability to multi-task
  • Ability to organize a daily workload by priorities
  • Ability to meet deadlines in a fast-paced quickly changing environment
  • A proactive approach to problem-solving and highly motivated 
  • Strong communication and problem-solving skills
  • Comfortable working cross-functionally with Sales, Operations, Logistics, and Finance
  • Analytical mindset and willingness to learn and grow


Required Experience:

  • College or Technical Degree (or equivalent gained from 3+ years of experience)
  • Proficiency in MS Office


Preferred Experience:

  • Degree in Economics, Business Administration, Management Engineering, or a related field
  • 2–3 years of experience in Customer Service, Order Management, or Order-to-Cash processes preferred
  • SAP Experience


Physical Requirements:

  • Prolonged periods of sitting
  • Computer usage 70%+

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