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Customer Service Manager Logistics Jobs in Indiana

Ryder

Customer Logistics Manager

Evansville, IN · On-site

Customer service satisfaction and expectation management * Staffing performance management and ... Logistics industry knowledge advanced required * Knowledge and understanding of Customer/Company ...

Alsco Inc

Service Manager

Indianapolis, IN · On-site

$85K/yr

... logistics, transportation, distribution, or a similar service-driven environment. * Strong knowledge of route operations, customer retention, performance management, and service execution.

Alsco Inc

Service Manager

Indianapolis, IN · On-site

$85K/yr

... logistics, transportation, distribution, or a similar service-driven environment. * Strong knowledge of route operations, customer retention, performance management, and service execution.

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Customer Service Manager Logistics information

What is the difference between Customer Service Manager Logistics vs Customer Support Supervisor?

AspectCustomer Service Manager LogisticsCustomer Support Supervisor
Primary FocusOversees logistics customer service operations, ensuring timely delivery and issue resolution related to shipmentsManages customer support team handling general product or service inquiries
Required CredentialsLogistics or supply chain certifications, customer service experienceCustomer service or support certifications, team management experience
Work EnvironmentLogistics departments, warehouses, transportation settingsCall centers, support offices, online support channels
Industry UsageCommon in logistics, transportation, supply chain industriesWidespread across retail, tech, service industries

While both roles focus on customer satisfaction, the Customer Service Manager Logistics specializes in logistics-related issues like shipments and delivery, whereas the Customer Support Supervisor handles general customer inquiries across various products or services.

Is a customer service manager logistics a stressful job?

A customer service manager in logistics can experience stress due to managing multiple priorities, tight deadlines, and coordinating between departments and clients. The role often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially during peak shipping periods or supply chain disruptions.

What does a customer service manager logistics do?

A customer service manager in logistics oversees communication between the company and customers regarding shipping, delivery, and order issues. They coordinate with warehouse and transportation teams to ensure timely and accurate service, often using logistics software and maintaining high customer satisfaction. Strong problem-solving and communication skills are essential for this role.

What cities in Indiana are hiring for Customer Service Manager Logistics jobs?

Cities in Indiana with the most Customer Service Manager Logistics job openings:

Customer Service Manager Logistics jobs near you
Infographic showing various Customer Service Manager Logistics job openings in Indiana as of July 2026, with employment types broken down into 75% Full Time, 15% Part Time, and 10% Contract. Highlights an 100% In-person job distribution.

Customer Service Representative | Logistics Coordinator

Fort Wayne, IN • On-site

Circle Logistics
Trucking • 51 - 200 employees
Learn more about Circle Logisticsexternal

$16.50 - $21.50/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 16 days ago

Circle Logistics rating

8.1

Company rating: 8.1 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Company Description
Circle Logistics is a third-party logistics (3PL) firm focused on delivering three core promises to our customers:
  • No Fail Service
  • Personalized Communication
  • Innovative Solutions
We leverage technology, industry experience, and employee ingenuity to provide industry-leading transportation solutions that keep America moving.
Job Description
Customer Service Representative / Entry-Level Logistics Coordinator - Fort Wayne, IN
Ready to Drive Your Career Forward? At Circle Logistics, we're not just offering a job; we're inviting you to embark on a fulfilling career journey. If you're eager for more than the ordinary and want to contribute to a vibrant, growing industry, we want you on our Circle Logistics Team!
Why Circle Logistics? We believe in the perfect blend of hard work and having fun. Our competitive compensation and robust benefits package are designed to empower you to excel, thrive, and truly enjoy your life. Every day you come into work, you are entering a competitive
and engaging work environment. We recognize what you give to make that happen. That is why we recognize those who go the extra mile and celebrate our victories as a team.
Who We Are: Circle Logistics is a leading third-party logistics provider committed to delivering on our promises of Unwavering Service, Tailored Communication, and Innovative Solutions. With over a decade of experience, we've evolved from a small team to a thriving company valued at half a billion dollars, fueled by an entrepreneurial spirit. Our team of over 500 talented individuals is passionate about delivering exceptional service, personalized communication, and groundbreaking solutions in a high-energy transportation industry that never sleeps!
What We're Looking For:
We're looking for motivated, goal-oriented, self-starters who are:
  • Professionals who want to launch their career in a new industry
  • Detail-oriented and organized
  • Strong communicators - both written and verbal
  • Comfortable in a fast-paced, team-oriented environment
  • Ready to make an impact and grow a career
If you're someone with grit, determination, and a desire to win, you'll fit right in at Circle.
Overview:
As a Customer Service Representative, you will work in a fast-paced environment, coordinating our day-to-day shipments and supporting the efforts of our office by providing visibility and maintaining accurate documentation for all loads. The key responsibilities of this role are to provide clear and concise communication, troubleshoot customer concerns, and proactively monitor the movement of freight to ensure customer satisfaction.
Responsibilities:
  • Enter new load orders into our proprietary web-based software
  • Initiate "check calls" to track and trace drivers on all pickups and deliveries
  • Communicate internally with drivers to ensure accurate documentation
  • Closely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delays
  • Maintain and collect proper paperwork for each shipment
  • Work cooperatively with Sales and Dispatch to provide solutions for customers' needs and resolve issues
No logistics experience? No problem! You'll receive hands-on training from day one and all the tools you need to grow.
Skills/Abilities:
  • 1-3 years of work experience in customer service, operations, data entry, call center, dispatch or logistics
  • Must have strong attention to detail
  • Ability to prioritize, balance, and organize information while completing multiple tasks.
  • Above-average proficiency in Google Drive and Microsoft Suite
  • Excellent written and verbal communication skills
  • Excellent teamwork skills
Education and Experience:
  • High school diploma or equivalent required
  • Associate's degree preferred
  • Call center experience is a bonus
Benefits:
  • Full-time: 40 hours per week
  • Room for advancement in a fast-growing company that promotes from within
  • Paid holidays and paid time off
  • Health, vision, and dental insurance benefits
  • 401(k) Plan
Ready to steer your career in a forward-thinking logistics company? Join us at Circle Logistics, where your drive and expertise will help us navigate new opportunities. Apply today, and together, we'll keep the world moving!
Qualifications
  • High school diploma or equivalent required
  • Associate's degree preferred
  • Call center experience is a bonus

Additional Information
All your information will be kept confidential according to EEO guidelines.

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