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Customer Service Manager Logistics Jobs (NOW HIRING)

Addison Group

Customer Service Manager

Irving, TX · On-site

$85K - $100K/yr

Customer Service Manager Location (City, State): Dallas, TX Work Schedule: M - F, 10:30 am - 7 pm Type of Employment: Direct Hire Compensation: $85,000 - $100,000 Industry: Professional Services ...

Blank Label

Customer Service Manager

Boston, MA · On-site

The Role Blank Label is looking for Customer Service Manager to oversee all non-store client touch points including phone, email, physical mail, and live chat. The role will include both client ...

Exos

Customer Service Manager

Minneapolis, MN · On-site

$20 - $26/hr

The Customer Service Manager will oversee customer service initiatives that support client satisfaction for fitness and entire JCC programs, services and membership. This person must lead by example ...

BIC

Customer Service Manager

Shelton, CT

The Customer Service/Care Manager is a critical leader within BIC's US Customer Service organization, responsible for delivering an exceptional customer experience while ensuring operational ...

Wendy's

Customer Service Manager

Eagle Mountain, UT · On-site

Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...

LHH US

Customer Service Manager

Peachtree City, GA

$80K - $99K/yr

A leading aerospace organization is seeking a Customer Service Manager to lead customer support operations, strengthen key account relationships, and drive service performance across a complex, cross ...

Steel Craft

Customer Service Manager

Hartford, WI · On-site

The Customer Service Manager oversees the customer service function while managing key client relationships and driving strategic account growth. This leadership role is responsible for guiding the ...

Windham IGA

Customer Service Manager

Willimantic, CT · On-site

We're looking for a Customer Service Manager who will help lead our front end and keep that Bob's experience strong every single day. What You'll Do: You'll be the go-to leader for our cashiers and ...

Wendy's

Customer Service Manager

South Sioux City, NE · On-site

Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...

Wendy's

Customer Service Manager

Evanston, WY · On-site

Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...

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Customer Service Manager Logistics information

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$34K

$79.1K

$121K

How much do customer service manager logistics jobs pay per year?

As of Sep 13, 2026, the average yearly pay for customer service manager logistics in the United States is $79,085.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $117,500.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager Logistics vs Customer Support Supervisor?

AspectCustomer Service Manager LogisticsCustomer Support Supervisor
Primary FocusOversees logistics customer service operations, ensuring timely delivery and issue resolution related to shipmentsManages customer support team handling general product or service inquiries
Required CredentialsLogistics or supply chain certifications, customer service experienceCustomer service or support certifications, team management experience
Work EnvironmentLogistics departments, warehouses, transportation settingsCall centers, support offices, online support channels
Industry UsageCommon in logistics, transportation, supply chain industriesWidespread across retail, tech, service industries

While both roles focus on customer satisfaction, the Customer Service Manager Logistics specializes in logistics-related issues like shipments and delivery, whereas the Customer Support Supervisor handles general customer inquiries across various products or services.

Is a customer service manager logistics a stressful job?

A customer service manager in logistics can experience stress due to managing multiple priorities, tight deadlines, and coordinating between departments and clients. The role often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially during peak shipping periods or supply chain disruptions.

What does a customer service manager logistics do?

A customer service manager in logistics oversees communication between the company and customers regarding shipping, delivery, and order issues. They coordinate with warehouse and transportation teams to ensure timely and accurate service, often using logistics software and maintaining high customer satisfaction. Strong problem-solving and communication skills are essential for this role.

What cities are hiring for Customer Service Manager Logistics jobs?

Cities with the most Customer Service Manager Logistics job openings:

What states have the most Customer Service Manager Logistics jobs?

States with the most job openings for Customer Service Manager Logistics jobs include:

What are popular job titles related to Customer Service Manager Logistics jobs?

For Customer Service Manager Logistics jobs, the most frequently searched job titles are:

Customer Service Manager Logistics jobs near you

Customer Service Manager

Box Elder, SD • On-site

Americas Mailbox Inc
Trucking • 11 - 50 employees
Learn more about Americas Mailbox Incexternal

$53K - $60K/yr

Full-time

Dental, Vision, Life, Retirement

Re-posted 28 days ago

Key responsibilities

  • Oversee daily customer service operations and ensure high-quality interactions across phone, email, and in-person channels.

  • Coach, develop, and supervise the customer service team, including training new employees and providing ongoing performance feedback.

  • Handle escalated customer concerns, resolve complex issues, and support process improvements to enhance the customer experience.

Job description

Customer Service Manager


Americas Mailbox

Location: Box Elder, South Dakota
Employment Type: Full-Time, On-Site
Schedule: Monday-Friday, 9:00 AM-5:00 PM
Compensation: $53,000-$60,000 per year, depending on experience


Position Summary

Americas Mailbox is seeking an experienced Customer Service Manager to lead and support our on-site customer service team.

The Customer Service Manager will be responsible for overseeing daily customer service operations, coaching and developing team members, resolving escalated customer concerns, and ensuring a consistently high level of service across phone, email, and in-person interactions.

This position works closely with other departments, including Mailroom, Accounting, Vehicle Registration, and Campground operations, to ensure customer needs are handled efficiently and professionally.


Key Responsibilities

Lead, supervise, and coach the on-site customer service team.
Oversee customer interactions by phone, email, and at the front desk.
Assist customers with mail-forwarding services, vehicle registration, campground-related inquiries, billing, and account questions.
Handle escalated or complex customer concerns and provide effective service recovery when necessary.
Monitor response times, follow-ups, and overall customer service quality.
Train new employees and provide ongoing coaching and performance feedback.
Establish and maintain effective customer service procedures and standards.
Work collaboratively with Mailroom, Accounting, Vehicle Registration, Campground, and other departments.
Identify opportunities to improve processes, efficiency, and the overall customer experience.
Help ensure the customer service department remains organized, responsive, and professional.


Qualifications

The ideal candidate will have:

Previous experience managing or supervising a customer service, front-desk, or office team.
Strong leadership and employee coaching skills.
Experience resolving escalated customer concerns and workplace conflicts.
Excellent written and verbal communication skills.
Strong organizational and time-management abilities.
The ability to manage multiple priorities while meeting deadlines.
Proficiency with email, spreadsheets, and basic office software.
The ability to learn company services and explain them clearly to customers.
Strong interpersonal skills and the ability to work effectively with multiple departments.
A professional, customer-focused approach to problem-solving.


Applicants must be authorized to work in the United States. Americas Mailbox is unable to provide employment visa sponsorship for this position.


This position also requires the ability to perform the physical requirements associated with working at a customer service/front-desk environment, including standing for extended periods when necessary.


Compensation & Benefits

$53,000-$60,000 per year, depending on experience
401(k)
Company-paid life insurance
Dental and vision insurance
Employee recognition and incentive programs
Company events and team activities
Opportunities for professional growth and advancement


About Americas Mailbox

Americas Mailbox provides mail-forwarding, vehicle registration, campground, and related services to customers throughout the United States.


Our team is committed to providing dependable, professional, and responsive service while maintaining a positive and collaborative work environment.


Equal Opportunity Employer

Americas Mailbox is an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs without regard to legally protected characteristics.


How to Apply

Qualified candidates are encouraged to submit a resume for consideration. We look forward to hearing from experienced customer service professionals who are interested in leading a team and contributing to an excellent customer experience.

Apply