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Customer Service Manager Csm Jobs (NOW HIRING)

Trivium

Customer Success Manager

Chicago, IL · Remote

$3.5K - $7.0K/mo

Customer Success Manager (CSM) - Remote Location: Remote -- US, UK or Canada (native-level American ... service-based clients. * Leadership experience or interest in growing into a senior CSM role.

Trivium

Customer Success Manager

Chicago, IL · On-site +1

$3.5K - $7.0K/mo

Customer Success Manager (CSM) - Remote Location: Remote - US, UK or Canada (native-level American ... service-based clients. * Leadership experience or interest in growing into a senior CSM role.

Avid Technology

Enterprise Customer Success Manager

Enterprise Customer Success Manager (CSM) It's fun to work in a company where people truly BELIEVE ... Work closely with Product, Support, and Services teams to resolve issues and improve the customer ...

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Customer Service Manager Csm information

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How much do customer service manager csm jobs pay per year?

As of Sep 11, 2026, the average yearly pay for customer service manager csm in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager Csm vs Customer Support Supervisor?

AspectCustomer Service Manager CsmCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops strategies, manages escalationsSupervises daily support operations, manages support agents, handles customer issues
Required SkillsLeadership, communication, problem-solving, CRM proficiencyCustomer support knowledge, team management, communication skills
Work EnvironmentOffice-based, managerial setting, cross-department collaborationSupport center, call center, or helpdesk environment
Common CertificationsCustomer Service certifications, leadership trainingSupport certifications, technical support training

The Customer Service Manager Csm typically has broader strategic responsibilities and oversees multiple teams, while the Customer Support Supervisor focuses on daily support operations and team supervision. Both roles require strong communication skills and customer service knowledge, but the Csm often handles escalations and develops policies, whereas the Supervisor manages support staff directly.

What is the role of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. They develop policies, monitor performance metrics, and coordinate with other departments to improve service quality, often using tools like CRM software. Strong communication, leadership skills, and problem-solving abilities are essential for this role.

What cities are hiring for Customer Service Manager Csm jobs?

Cities with the most Customer Service Manager Csm job openings:

What states have the most Customer Service Manager Csm jobs?

States with the most job openings for Customer Service Manager Csm jobs include:

What are popular job titles related to Customer Service Manager Csm jobs?

For Customer Service Manager Csm jobs, the most frequently searched job titles are:

Customer Success Manager

Chicago, IL • Remote

Trivium
See more jobs at Triviumexternal

$3.5K - $7.0K/mo

Full-time

Re-posted 9 days ago

Job description

Customer Success Manager (CSM) – Remote

Location: Remote — US, UK or Canada (native-level American English - mandatory)
Salary: $3,500–$7,000 per month, based on experience
Employment Type: Full-Time

Key Responsibilities
  • Onboard new clients following the sales process and introduce them to our services.
  • Serve as the main point of contact for clients, providing guidance, updates, and support.
  • Conduct weekly and monthly client meetings, depending on service type (Social Media vs. SEO)
  • Ensure client retention by proactively addressing issues and providing solutions.
  • Collaborate with internal teams (marketing, fulfillment, operations) to meet client goals.
  • Track and report on client progress and performance metrics.
  • Escalate issues as needed and manage difficult client interactions with confidence and professionalism
  • Contribute to process improvements and build out SOPs for the CSM function.
  • Mentor future CSM team members as the department grows.

Requirements

Required:

  • 3+ years of experience as a Customer Success Manager, Account Manager, or Client Success Specialist, preferably in a marketing agency environment.
  • Strong understanding of digital marketing, SEO, and social media advertising, including Facebook Ads.
  • Excellent communication, negotiation, and client management skills.
  • Ability to handle challenging client situations with professionalism and assertiveness.
  • Experience with tools like GoHighLevel, Asana, Slack, and other CRM/project management tools.
  • Highly proactive, detail-oriented, and able to work independently.
  • Passionate about delivering high-quality client results.

Preferred:

  • Experience working with contractors or service-based clients.
  • Leadership experience or interest in growing into a senior CSM role.

Benefits

Why Join Us
  • Fully remote work with flexible schedule within Eastern Time.
  • Opportunity to build and lead your own team in the future.
  • Exposure to high-level client success and agency operations.
  • Supportive, fun, and high-energy team culture.
  • Opportunity to shape processes and make the role your own.