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Customer Service Manager Csm Jobs in Delaware (NOW HIRING)

Agilent

Customer Service Manager

Wilmington, DE · On-site

$97K - $153K/yr

The Customer Service Manager provides leadership to the field sales/ support activities, business groups and/ or corporate organization in the area of sales admin, order fulfillment, support admin ...

Agilent

Customer Service Manager

Wilmington, DE · On-site

$97K - $153K/yr

The Customer Service Manager provides leadership to the field sales/ support activities, business groups and/ or corporate organization in the area of sales admin, order fulfillment, support admin ...

Food Lion

PT Customer Lead

Dover, DE · On-site

... of managing the front end in the brief absence of the CSM/ACSM if needed to ensure service ... customer service skills • Ability and willingness to learn multiple tasks and technical ...

Food Lion

PT Customer Lead

Wilmington, DE · On-site

... of managing the front end in the brief absence of the CSM/ACSM if needed to ensure service ... customer service skills • Ability and willingness to learn multiple tasks and technical ...

Food Lion

PT Customer Service Leader

Delmar, DE · On-site

Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through ...

Morgan Properties

Service Manager

Dover, DE · On-site

$28 - $32/hr

Now Hiring a Service Manager in Dover, DE! We are seeking a hands-on, experienced Service Manager ... High level of customer service and comfort interacting with residents, office team members, vendors ...

Sprouts Farmers Market

Service Manager

Middletown, DE · On-site

This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules ...

Sprouts Farmers Market

Service Manager

Middletown, DE · On-site

This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules ...

Sprouts Farmers Market

Service Manager

Middletown, DE · On-site

This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules ...

Atalnt Llc

Service Manager

Wilmington, DE · On-site

With a reputation for quality workmanship and long-term customer relationships, the company is seeking an experienced Service Manager to lead its electrical service operations and support continued ...

Nickle Electrical Company

Service Manager

Newark, DE · On-site

Serve as initial customer contact for scope assessment * Plan and schedule projects under Senior Service Manager direction * Develop goals and prioritize work completion * Enforce and promote ...

Redner's Markets

Customer Service Representative

Lewes, DE · On-site

$16 - $21.50/hr

Customer Service Manager To provide and maintain high standards of customer service throughout the front end operations. To supervise and direct all front end personnel and activities. 1) Promote ...

Redners Markets

Customer Service Representative

Lewes, DE

$16 - $21.50/hr

Customer Service Manager DEPARTMENT: Front End REPORTS TO: Store Director/Bookkeeper FLSA STATUS: Non-Exempt JOB SUMMARY: To provide and maintain high standards of customer service throughout the ...

Redner's

Customer Service Representative

Lewes, DE · On-site

$16 - $21.50/hr

Customer Service Manager DEPARTMENT: Front End REPORTS TO: Store Director/Bookkeeper FLSA STATUS: Non-Exempt JOB SUMMARY: To provide and maintain high standards of customer service throughout the ...

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Customer Service Manager Csm information

What is the difference between Customer Service Manager Csm vs Customer Support Supervisor?

AspectCustomer Service Manager CsmCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops strategies, manages escalationsSupervises daily support operations, manages support agents, handles customer issues
Required SkillsLeadership, communication, problem-solving, CRM proficiencyCustomer support knowledge, team management, communication skills
Work EnvironmentOffice-based, managerial setting, cross-department collaborationSupport center, call center, or helpdesk environment
Common CertificationsCustomer Service certifications, leadership trainingSupport certifications, technical support training

The Customer Service Manager Csm typically has broader strategic responsibilities and oversees multiple teams, while the Customer Support Supervisor focuses on daily support operations and team supervision. Both roles require strong communication skills and customer service knowledge, but the Csm often handles escalations and develops policies, whereas the Supervisor manages support staff directly.

What is the role of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. They develop policies, monitor performance metrics, and coordinate with other departments to improve service quality, often using tools like CRM software. Strong communication, leadership skills, and problem-solving abilities are essential for this role.

What cities in Delaware are hiring for Customer Service Manager Csm jobs?

Cities in Delaware with the most Customer Service Manager Csm job openings:

Customer Service Manager

Wilmington, DE • On-site

Agilent
Biotechnology Research and Development • 10K+ employees
Learn more about Agilentexternal

$97K - $153K/yr

Full-time

Re-posted 13 days ago

Agilent Technologies rating

8.5

Company rating: 8.5 out of 10

Based on 43 frontline employees who took The Breakroom Quiz

Job description

Job Description
The Customer Service Manager provides leadership to the field sales/ support activities, business groups and/ or corporate organization in the area of sales admin, order fulfillment, support admin, global credit and risk management, collections, inventory management, proposal development and contracts development/negotiation/administration. Plans, organizes, directs and controls the activities and staff required to provide solutions, consulting and controls to one or more defined business areas or processes. Develops organizational strategies to align with those of our external customers/industries/markets and internal business partners. Responsible for and measured on customer satisfaction goals.
Responsibilities
  • Provides leadership for AFO CSD and CDD Customer Operations Center (COpC).
  • Accountable for ensuring strong compliance to SOX/ISO regulations and Agilent Standards of Business Conduct.
    Ensuring employee trainings are up to date and prepared for audit.
    Ensure job aids and work instructions are up to date.
  • Executes Strategic Intent and implementation of the organization/ business strategic plan. Works closely with Global Functions to ensure strong alignment and delivery to meet regional strategies. Direct design, development, and implementation of organization programs.
  • Leads the Organization to meet the high standards expected related to Customer Satisfaction/ACX, Employee Satisfaction/LS, Service Level Agreement/Turn Around Times, and responsiveness to inquiries, operational and financial metrics and upholding policies & procedures. Drives a culture of collaboration, focus and customer intimacy.
  • Fosters an environment/work culture focused on Continuous Improvement (CI)
  • Plans, organizes, directs and controls the activities and resources required to provide innovative business solutions to the defined businesses partners and customers. Builds a culture of innovation and drives changes that improve the effectiveness and efficiency of the organization to meet customer and business goals.
  • Responsible for upholding and driving Agilent's culture & core values to build a sense of community within the operation and partner organizations.
  • Executes plans to ensure the organization has the individual and overall capabilities meet future operational needs and builds a culture where employees are engaged & committed.
  • Builds a strong foundation with the internal team members. Works with the team to drive team results by developing team members by instilling a quality mindset that empowers the team, promotes customer satisfaction, and builds future careers.
  • Collaborates with Business Partners in Finance, Order Fulfillment, Sales and other functions to solve problems and provide efficient and streamlined best-in-class service to Agilent's customer. Set up regular check in meetings to build a stronger organization.
  • Ensures progressive expansion of the organization's scalability and steady productivity gains.

Qualifications
  • Bachelors or equivalent work experience
  • Demonstrated industry experience integrating the resources of several complex departments or functions
  • Minimum of 5 years of managerial experience
  • Demonstrated ability to lead and transform multi-national organization, build motivated and engaged teams, and sustaining a positive work culture
  • Experience in setting a clear and aligned organizational vision
  • Demonstrated ability to define and execute strategic plans
  • Established track record to define and implement strategies and programs that benefit your area of expertise
  • Demonstrated ability to collaborate cross-functional to improve processes and provide critical problem resolution
  • Experience working in an audit environment governed by SOX, ISO, and other audit regulations
  • Proven ability to lead large teams and ensure operational excellence across the entire organization
  • Customer Services/Operations experience preferred
  • Excellent verbal and written communication skills

Additional Details
This job has a full time weekly schedule. Applications for this job will be accepted until at least August 7, 2026 or until the job is no longer posted.
The full-time equivalent pay range for this position is $97,920.00 - $153,000.00/yr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations
Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.
Travel Required:
Occasional
Shift:
Day
Duration:
No End Date
Job Function:
Customer Service

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