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Customer Service Level Two Jobs in Missouri (NOW HIRING)

Copeland

Customer Service Manager

Saint Louis, MO · On-site +1

Support Request Date Service Level (RDSL) and other operational performance initiatives. * Utilize ... Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who ...

Copeland

Customer Service Manager

Saint Louis, MO · On-site

Support Request Date Service Level (RDSL) and other operational performance initiatives. * Utilize ... Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who ...

Socket Fiber

Customer Service Manager

Columbia, MO · On-site

Service Level Achievement * Employee Engagement and Retention * Escalation Resolution Rate Desired Attributes A successful Customer Service Manager consistently delivers exceptional customer ...

Dollar Tree

customer service associate II

Springfield, MO · On-site

$14.25 - $19/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... High level of integrity is required * Proficiency in basic math for cash accounting is required ...

Dollartree

customer service associate II

Springfield, MO · On-site

$14.25 - $19/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... High level of integrity is required * Proficiency in basic math for cash accounting is required ...

Spec

Customer Service

Saint Peters, MO · On-site

$60K - $70K/yr

The SPEC Inside Sales/Customer Service Associate Team is responsible for order placement, general ... Strong math skills. * High energy level and a desire to succeed. * Additional duties or ...

HyVee

Customer service

Liberty, MO · On-site

$15 - $20.50/hr

What You'll Do No two shifts are exactly the same, but here's what you can expect: * Provide prompt, friendly customer service by greeting customers with a smile, learning their names, and making ...

HyVee

Customer Service

Springfield, MO · On-site

$14.50 - $19.75/hr

What You'll Do No two shifts are exactly the same, but here's what you can expect: * Provide prompt, friendly customer service by greeting customers with a smile, learning their names, and making ...

Hy-Vee, Inc.

Customer service

Liberty, MO · On-site

$15 - $20.50/hr

What You'll Do No two shifts are exactly the same, but here's what you can expect: * Provide prompt, friendly customer service by greeting customers with a smile, learning their names, and making ...

HyVee

Customer Service

Raytown, MO · On-site

$15.25 - $21/hr

What You'll Do No two shifts are exactly the same, but here's what you can expect: * Provide prompt, friendly customer service by greeting customers with a smile, learning their names, and making ...

New

Protective

Customer Service Specialist

Saint Louis, MO · On-site

$41K - $45K/yr

... level agreements (SLAs) and quality standards. • Recommend opportunities for improvement of our customer service processes and interactions. • Continuously develop and enhance product knowledge ...

Protective

Customer Service Specialist

Chesterfield, MO · On-site

$41K - $45K/yr

Meet or exceed customer expectations by performing at or above the established service level agreements (SLAs) and quality standards. Recommend opportunities for improvement of our customer service ...

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Showing results 41-60

All JobsCustomer Service Level Two JobsCustomer Service Level Two Jobs in Missouri

Customer Service Level Two information

What are two jobs that require customer service skills?

Customer Service Level Two roles require strong communication and problem-solving skills to assist customers effectively. Other jobs that require customer service skills include retail associates and call center representatives, both of which involve interacting with customers regularly and addressing their needs efficiently.

What are popular job titles related to Customer Service Level Two jobs in Missouri?

For Customer Service Level Two jobs in Missouri, the most frequently searched job titles are:

What job categories do people searching Customer Service Level Two jobs in Missouri look for?

The top searched job categories for Customer Service Level Two jobs in Missouri are:

What cities in Missouri are hiring for Customer Service Level Two jobs?

Cities in Missouri with the most Customer Service Level Two job openings:

Customer Service Level Two jobs near you
Infographic showing various Customer Service Level Two job openings in Missouri as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Customer Advocate I-2

Blue Cross and Blue Shield of Kansas City

Kansas City, MO • On-site

Full-time

Re-posted 23 days ago

Job description


Are you interested in learning about healthcare professions and the latest healthcare innovations in the KC area? Become part of an organization that is dedicated to making a difference in both your career and community.


Job Description Summary :

The Customer Advocate position is responsible for responding to a variety of inquiries from members and their dependents, hospitals, providers, attorneys and agents. The incumbent will need to interpret multiple contracts in response to benefit and claim inquiries. Researches membership database and billing history to resolve membership issues.

Job Description

EACH DUTY AND RESPONSIBILITY MUST BE PERFORMED IN ACCORDANCE WITH INDIVIDUAL PERFORMANCE SCORECARD INQUIRY AND QUALITY STANDARDS.     

  • Provides a high degree of customer service including receiving and responding to telephone calls, letters or walk-in customers.
  • Educates and works with members at different health literacy levels with cultural sensitivity.
  • Enters record of inquiries and related correspondence in computerized tracking system.
  • Researches applicable medical policy and corporate, divisional, and department policies and procedures. Utilizes information, claims data, and membership records to resolve issues independently or with minimal assistance, when possible within first call
  • Fully responsible for proactively maintaining knowledge based (i.e. start-up notes, emails, Blue Help updates, etc.)
  • Maintains confidentiality of all regulated information in compliance with state and federal laws.
  • Exemplifies professionalism by effectively using proper grammar and spelling when composing verbal and written correspondence that is customer centric, compliant, and adapted to audience.
  • Recognizes trends or common issues and raises to leadership as necessary. Provides solution options as appropriate.
  • Recognizes and uses time management techniques appropriately to manage competing projects and priorities to meet customer needs and deliver on commitments in a timely manner.
  • Delivers positive customer and member experience on a consistent basis
  • For FEP positions must complete additional FEP training program for FEP system and procedures.
  • Provides resolution with a service level that ensures members and customers feel valued and understood

Minimum Qualifications

  • High school diploma or general education degree (GED).
  •  2 years of previous customer service, member services, or claims processing experience; or any combination of required education and experience.
  • Advanced Keyboarding Knowledge
  • Intermediate knowledge of Microsoft Office

Preferred Qualifiations

  • Associates degree from college or technical school.
  • Previous experience with on-line customer service applications
  • Medical terminology and ICD/CPT coding knowledge is preferred. 

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