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Customer Service Insurance Jobs in Reading, PA (NOW HIRING)

Domino's

Customer Service Rep

Elverson, PA · On-site

$14 - $16/hr

Domino's Pizza Customer Service Representative - Domino's Pizza is looking for a friendly and ... Health Insurance for eligible employees * Paid Time Off for eligible employees * 50% off entire ...

Richelieu Hardware

Customer Service Representative

Reading, PA · On-site

$15.25 - $21/hr

Our Opportunity We are currently seeking an Customer Service Representative to join our team of ... Group insurance program (medical, dental, vision, life, disability, etc.) * Employee Stock Purchase ...

Richelieu Hardware

Customer Service Representative

Reading, PA · On-site

$15.25 - $21/hr

Our Opportunity We are currently seeking an Customer Service Representative to join our team of ... Group insurance program (medical, dental, vision, life, disability, etc.) * Employee Stock Purchase ...

Dollartree

Customer Service Associate

Blandon, PA · On-site

$13.25 - $18.25/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... In addition to medical, pharmacy, dental, and vision insurance, we offer: * Employee Assistance ...

Dollar Tree

customer service associateII

Temple, PA · On-site

$13.25 - $18.25/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... In addition to medical, pharmacy, dental, and vision insurance, we offer: * Employee Assistance ...

Dollartree

customer service associateII

Temple, PA · On-site

$13.25 - $18.25/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... In addition to medical, pharmacy, dental, and vision insurance, we offer: * Employee Assistance ...

Dollartree

customer service II

Reading, PA · On-site

$14 - $19.25/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... In addition to medical, pharmacy, dental, and vision insurance, we offer: * Employee Assistance ...

Dollar Tree

customer service II

Reading, PA · On-site

$14 - $19.25/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... In addition to medical, pharmacy, dental, and vision insurance, we offer: * Employee Assistance ...

Dollar Tree

Customer Service Associate

Blandon, PA · On-site

$13.25 - $18.25/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... In addition to medical, pharmacy, dental, and vision insurance, we offer: * Employee Assistance ...

Redners Markets

Customer Service Representative

Leesport, PA · On-site

$15 - $20.25/hr

Customer Service Manager DEPARTMENT: Front End REPORTS TO: Store Director/Bookkeeper FLSA STATUS: Non-Exempt JOB SUMMARY: To provide and maintain high standards of customer service throughout the ...

BPW

Customer Service Representative

Allentown, PA · On-site

$18 - $21/hr

Join BPW as a Customer Service Representative in Allentown, PA, where you will be the friendly face of our company! Be part of a dynamic team that is dedicated to providing exceptional service and ...

PeopleShare

Customer Service Representative

Reading, PA · On-site

$18/hr

We are seeking a friendly, detail-oriented Customer Service Representative to serve as the first point of contact for our members and customers. In this role, you will assist with a variety of member ...

BPW

Customer Service Representative

Allentown, PA · On-site

$18 - $21/hr

Join BPW as a Customer Service Representative in Allentown, PA, where you will be the friendly face of our company! Be part of a dynamic team that is dedicated to providing exceptional service and ...

Redner's

Customer Service Representative

Ephrata, PA · On-site

$15.75 - $21.50/hr

Customer Service Manager DEPARTMENT: Front End REPORTS TO: Store Director/Bookkeeper FLSA STATUS: Non Exempt JOB SUMMARY: To provide and maintain high standards of customer service throughout the ...

Redners Markets

Customer Service Representative

Red Hill, PA · On-site

$15.75 - $21.25/hr

Customer Service Manager DEPARTMENT: Front End REPORTS TO: Store Director/Bookkeeper FLSA STATUS: Non-Exempt JOB SUMMARY: To provide and maintain high standards of customer service throughout the ...

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Showing results 41-60

All JobsCustomer Service Insurance JobsCustomer Service Insurance Jobs in Reading, PA

Customer Service Insurance information

See Reading, PA salary details

$9

$18

$25

How much do customer service insurance jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for customer service insurance in Reading, PA is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.76 and $20.10 per hour, depending on experience, location, and employer.

What is a customer service insurance representative?

Customer Service Insurance representatives are professionals who assist policyholders and potential customers with inquiries related to insurance products, policy details, claims, billing, and coverage options. They serve as the primary point of contact between insurance companies and clients, helping to resolve issues, answer questions, and ensure customer satisfaction. These representatives may work for insurance agencies, brokers, or directly for insurance companies, and are often available via phone, email, or online chat.

What are the key skills and qualifications needed to thrive as a customer service insurance representative?

To thrive as a Customer Service Insurance representative, you need a solid understanding of insurance products, strong problem-solving abilities, and often a high school diploma or relevant certification. Familiarity with customer relationship management (CRM) software, policy management systems, and sometimes state-specific insurance licensing is typical. Outstanding communication, patience, and conflict resolution skills help you handle client inquiries and resolve issues effectively. These skills are crucial to building trust, ensuring customer satisfaction, and maintaining compliance in a regulated industry.

What are some common challenges faced by customer service insurance representatives, and how can they overcome them?

Customer service representatives in the insurance sector often encounter challenges such as explaining complex policy details to clients, handling sensitive situations like claims or denials, and managing high call volumes. To overcome these, it's important to stay updated on product knowledge, practice empathetic communication, and utilize available support resources such as knowledge bases or team collaboration tools. Building strong problem-solving skills and seeking feedback from peers or supervisors can also help in navigating difficult interactions and improving overall service quality.

What is the difference between Customer Service Insurance vs Insurance Claims Specialist?

AspectCustomer Service InsuranceInsurance Claims Specialist
Required CredentialsHigh school diploma; insurance-related certificationsHigh school diploma; claims processing certifications
Work EnvironmentOffice, call centers, customer support centersOffice, claims processing departments
Employer & Industry UsageInsurance companies, agenciesInsurance companies, third-party claims firms
Common Search & ComparisonCustomer support roles in insuranceClaims processing and adjustment roles

Customer Service Insurance focuses on assisting clients with policy inquiries, billing, and general support. Insurance Claims Specialists handle the evaluation and processing of claims after incidents. While both roles require insurance knowledge and customer interaction, Claims Specialists are more involved in claims assessment and documentation, whereas Customer Service Insurance emphasizes ongoing client support.

What are popular job titles related to Customer Service Insurance jobs in Reading, PA?

For Customer Service Insurance jobs in Reading, PA, the most frequently searched job titles are:

What job categories do people searching Customer Service Insurance jobs in Reading, PA look for?

The top searched job categories for Customer Service Insurance jobs in Reading, PA are:

What cities near Reading, PA are hiring for Customer Service Insurance jobs?

Cities near Reading, PA with the most Customer Service Insurance job openings:

Customer Service Insurance jobs near you
Infographic showing various Customer Service Insurance job openings in Reading, PA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,547 per year, or $18.1 per hour.

Customer Service/Service Advisor

Boss Truck Shops, Inc

Myerstown, PA • On-site

$16 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Boss Truck Shops rating

4.3

Company rating: 4.3 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

361st of 374 rated vehicle maintenance

Job description

Overview

The Service Advisor is responsible for communicating with customers about their vehicle repair needs and relaying information to the Service Technicians.  Their duties include greeting customers and helping them determine repairs and relevant costs, maintaining up-to-date knowledge about Boss Shops range of services and contacting customers to update them about their vehicle's repair status. 

Pay Range:  $16.00 - $25.00 per hour depending upon qualifications and experience. 

Bosselman has many benefits to offer you that you will not find anywhere else like:

  • Paid vacation
  • 401K and matching contributions
  • Health, dental and vision insurance
  • Short and long term disability insurance
  • Life insurance
  • A clearly defined path for growth
  • On-demand pay with PayActiv (access to earned but not yet paid wages)
  • And much more!

Bosselman offers on-demand pay (access to earned but not yet paid wages) through:

Responsibilities
  • Greets customers promptly and provides friendly competent customer service.
  • Coordinates the service center's scheduling and workflow.
  • Service writes for the location including but not limited to, creating estimates and work orders, finalizing payments, following all cash handling policies, and parts order and collecting for all jobs.
  • Answers customer questions about service outcomes and consults with the Technicians as needed.
  • Understands marketing and sales strategies to finalize all transactions.
  • Consults with Technicians about needed repairs and communicates those needs with the customer.
  • Comprehends the industry needs by increasing knowledge of products and services.
  • Understands the customer's need and be able to communicate those needs to the Technicians and vice versa.
  • Responsible for keeping all customer facing items cleaned, stocked, and up to date.
  • Responsible for receiving merchandise, stocking, and updating pricing for all showroom products.
  • Maintains a complete understanding of the Boss Shop Warranty process.
  • Assigns work to all technicians within the guidelines of the company.
  • Practices and adheres to all company safety policies and procedures to ensure a safe environment for employees and customers.
  • Reports for work in a timely manner when scheduled.

Additional Job Duties: 

  • Assists with other duties as assigned.

 

Supervisory Responsibilities:

  • This job has no supervisory responsibilities.
Qualifications

Education and/or Experience (include certs or licenses needed):

  • Retail or guest service experience preferred.

  

Minimum Qualifications:

  • Valid Driver's license and insurable to drive.
  • Able to maintain working knowledge of parts inventory.
  • Able to complete the Service Advisor New Team Member Training within the first 90 days of employment.
  • Able to work on the computer system efficiently.
  • Ability to read, write and perform math skills.
  • Must possess a positive, enthusiastic attitude.
  • Must be flexible with the ability to adapt to change when required.
  • Demonstrates excellent communication skills.
  • Ability to work a flexible schedule to meet the needs of the business, may require weekends and evenings.
  • Must have reliable transportation and phone.
  • Must be able to communicate in English. - IF APPLICABLE
  • Able and willing to deliver friendly, courteous, and prompt customer service.
  • Able and willing to work cooperatively with other team members.

 

Physical Requirements:  The physical demands described here are representative of those that must be met by the Service Advisor to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodation does not create undue hardship for the Company.

  • The employee must occasionally lift and/or move up to 50 lbs., while performing the duties of this job, the employee is required to frequently stand, walk, use hands and fingers, handle or feel, reach with hands and arms, talk, and hear; occasionally sit, climb, or balance, stoop, kneel, crouch or crawl.
Employment Type: OTHER

What Boss Truck Shops employees say

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