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Customer Service Insurance Jobs in Lancaster, PA

Adecco Colombia S.A.

Customer Service

York, PA · On-site

$19/hr

York, PA, Client is seeking a Customer Service Rep! Company provides cabinet hardware products ... life insurance, short-term disability, additional voluntary benefits, EAP program, commuter ...

Adecco

Customer Service

York, PA

$19/hr

York, PA, Client is seeking a Customer Service Rep! Company provides cabinet hardware products ... life insurance, short-term disability, additional voluntary benefits, EAP program, commuter ...

Adecco

Customer Service

York, PA · On-site

$19/hr

York, PA, Client is seeking a Customer Service Rep! Company provides cabinet hardware products ... life insurance, short-term disability, additional voluntary benefits, EAP program, commuter ...

vTech Solution

Customer Service

Hershey, PA · On-site

$15.25 - $20.75/hr

Customer Service vTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy interview process. Our Staffing solutions will ...

Hobby Lobby

Customer Service Manager

Lancaster, PA · On-site

$20.15 - $21.15/hr

The Customer Service Manager position is one of hourly store management. Stores are open Monday ... Life Insurance and Long Term Disability Insurance (LTD) * Flexible Spending Plan * Holiday Pay ...

U-Haul

Customer Service Representative

Shillington, PA

$15.50 - $21/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Health insurance &Prescription plans,if eligible * Paid holidays, vacation, and sick days,if ...

U-Haul

Customer Service Representative

Columbia, PA · On-site

$15.50 - $21/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Life insurance * MetLaw Legal program * MetLife auto and home insurance * Discounts on Apple ...

U-Haul

Customer Service Representative

Lancaster, PA · On-site

$15.50 - $21.25/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Health insurance &Prescription plans,if eligible * Paid holidays, vacation, and sick days,if ...

U-Haul

Customer Service Representative

York, PA · On-site

$15.75 - $21.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Health insurance &Prescription plans,if eligible * Paid holidays, vacation, and sick days,if ...

U-Haul

Customer Service Representative

Columbia, PA

$15.50 - $21/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Health insurance &Prescription plans,if eligible * Paid holidays, vacation, and sick days,if ...

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All JobsCustomer Service Insurance JobsCustomer Service Insurance Jobs in Lancaster, PA

Customer Service Insurance information

See Lancaster, PA salary details

$9

$18

$26

How much do customer service insurance jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for customer service insurance in Lancaster, PA is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What is a customer service insurance representative?

Customer Service Insurance representatives are professionals who assist policyholders and potential customers with inquiries related to insurance products, policy details, claims, billing, and coverage options. They serve as the primary point of contact between insurance companies and clients, helping to resolve issues, answer questions, and ensure customer satisfaction. These representatives may work for insurance agencies, brokers, or directly for insurance companies, and are often available via phone, email, or online chat.

What are the key skills and qualifications needed to thrive as a customer service insurance representative?

To thrive as a Customer Service Insurance representative, you need a solid understanding of insurance products, strong problem-solving abilities, and often a high school diploma or relevant certification. Familiarity with customer relationship management (CRM) software, policy management systems, and sometimes state-specific insurance licensing is typical. Outstanding communication, patience, and conflict resolution skills help you handle client inquiries and resolve issues effectively. These skills are crucial to building trust, ensuring customer satisfaction, and maintaining compliance in a regulated industry.

What are some common challenges faced by customer service insurance representatives, and how can they overcome them?

Customer service representatives in the insurance sector often encounter challenges such as explaining complex policy details to clients, handling sensitive situations like claims or denials, and managing high call volumes. To overcome these, it's important to stay updated on product knowledge, practice empathetic communication, and utilize available support resources such as knowledge bases or team collaboration tools. Building strong problem-solving skills and seeking feedback from peers or supervisors can also help in navigating difficult interactions and improving overall service quality.

What is the difference between Customer Service Insurance vs Insurance Claims Specialist?

AspectCustomer Service InsuranceInsurance Claims Specialist
Required CredentialsHigh school diploma; insurance-related certificationsHigh school diploma; claims processing certifications
Work EnvironmentOffice, call centers, customer support centersOffice, claims processing departments
Employer & Industry UsageInsurance companies, agenciesInsurance companies, third-party claims firms
Common Search & ComparisonCustomer support roles in insuranceClaims processing and adjustment roles

Customer Service Insurance focuses on assisting clients with policy inquiries, billing, and general support. Insurance Claims Specialists handle the evaluation and processing of claims after incidents. While both roles require insurance knowledge and customer interaction, Claims Specialists are more involved in claims assessment and documentation, whereas Customer Service Insurance emphasizes ongoing client support.

What are the most commonly searched types of Customer Service Insurance jobs in Lancaster, PA?

The most popular types of Customer Service Insurance jobs in Lancaster, PA are:

What are popular job titles related to Customer Service Insurance jobs in Lancaster, PA?

For Customer Service Insurance jobs in Lancaster, PA, the most frequently searched job titles are:

What job categories do people searching Customer Service Insurance jobs in Lancaster, PA look for?

The top searched job categories for Customer Service Insurance jobs in Lancaster, PA are:

What cities near Lancaster, PA are hiring for Customer Service Insurance jobs?

Cities near Lancaster, PA with the most Customer Service Insurance job openings:

Customer Service Insurance jobs near you
Infographic showing various Customer Service Insurance job openings in Lancaster, PA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $37,997 per year, or $18.3 per hour.

Insurance Customer Service

Randy Eshleman - State Farm Agency

Wernersville, PA • On-site

$22 - $30/hr

Other

Medical, Retirement, PTO

Posted 11 days ago

Job description

Insurance Customer Service

Location: Wernersville, PA, 19565

Salary: $22.0 - $30.0/hour

Experience: 2 Year(s)

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. Insurance experience not required we will train the right person with the right skill set.

We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

Responsibilities include but not limited to:

  • Establish customer relationships and follow up with customers, as needed
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
  • Use a customer-focused, needs-based review process to educate customers about insurance options
  • Maintain a strong work ethic with a total commitment to success each and every day

As an Agent Team Member, you will receive...

  • $22 - $30/hour base
  • Paid Time Off (vacation and personal/sick days)
  • Health insurance
  • Retirement plan
  • Valuable experience
  • Growth potential/Opportunity for advancement within my office

Requirements:

  • Excellent interpersonal skills
  • Excellent communication skills - written, verbal and listening
  • People-oriented
  • Organizational skills
  • Self-motivated
  • Detail oriented
  • Proactive in problem solving
  • Dedicated to customer service
  • Able to learn computer functions
  • Pride in getting work done accurately and timely
  • Ability to work in a team environment
  • Ability to multi-task
  • Provide timely and thorough activity reports to agent
  • Must have a Property & Casualty license or Life and Health license prior to start date
  • Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education

If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.

Disclosure

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. We are an Equal Opportunity Employer and encourage applications from individuals of all backgrounds and experience levels. #SMA

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