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Customer Service Insurance Jobs in Philadelphia, PA

Berk's Insurance

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Insurance Customer Service Representative

Norristown, PA · On-site

$35K/yr

We are seeking an entry level Bi-lingual Insurance Customer Service Representative to join our team! We will provide Property & Casualty Insurance training along with Pennsylvania Notary ...

Mullica Hill Insurance

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Insurance CSR

Mullica Hill, NJ · On-site

$15.23 - $17/hr

The Insurance Customer Service Representative (CSR) at our small agency provides essential back office support with a focus on quoting and managing a variety of insurance policies. This role ...

HNE

Insurance Customer Service Representative

Conshohocken, PA · On-site

$39K - $54K/yr

We're seeking candidates with: · Strong sales and customer service experience. · Excellent communication and relationship-building skills. · Experience in insurance, mortgage, banking, automotive ...

Ascension Agent Group

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P&C Insurance Customer Service Representative (CSR)

Radnor, PA · Remote

$60K - $72K/yr

P&C Insurance Customer Service Representative (CSR) Location: Radnor, PA (Remote) Job Type: Full-Time About Us Ascension Agent Group is a growing P&C insurance distribution platform. We partner with ...

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All JobsCustomer Service Insurance JobsCustomer Service Insurance Jobs in Philadelphia, PA

Customer Service Insurance information

See Philadelphia, PA salary details

$9

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$27

How much do customer service insurance jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for customer service insurance in Philadelphia, PA is $18.97, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $21.11 per hour, depending on experience, location, and employer.

What is a customer service insurance representative?

Customer Service Insurance representatives are professionals who assist policyholders and potential customers with inquiries related to insurance products, policy details, claims, billing, and coverage options. They serve as the primary point of contact between insurance companies and clients, helping to resolve issues, answer questions, and ensure customer satisfaction. These representatives may work for insurance agencies, brokers, or directly for insurance companies, and are often available via phone, email, or online chat.

What are the key skills and qualifications needed to thrive as a customer service insurance representative?

To thrive as a Customer Service Insurance representative, you need a solid understanding of insurance products, strong problem-solving abilities, and often a high school diploma or relevant certification. Familiarity with customer relationship management (CRM) software, policy management systems, and sometimes state-specific insurance licensing is typical. Outstanding communication, patience, and conflict resolution skills help you handle client inquiries and resolve issues effectively. These skills are crucial to building trust, ensuring customer satisfaction, and maintaining compliance in a regulated industry.

What are some common challenges faced by customer service insurance representatives, and how can they overcome them?

Customer service representatives in the insurance sector often encounter challenges such as explaining complex policy details to clients, handling sensitive situations like claims or denials, and managing high call volumes. To overcome these, it's important to stay updated on product knowledge, practice empathetic communication, and utilize available support resources such as knowledge bases or team collaboration tools. Building strong problem-solving skills and seeking feedback from peers or supervisors can also help in navigating difficult interactions and improving overall service quality.

What is the difference between Customer Service Insurance vs Insurance Claims Specialist?

AspectCustomer Service InsuranceInsurance Claims Specialist
Required CredentialsHigh school diploma; insurance-related certificationsHigh school diploma; claims processing certifications
Work EnvironmentOffice, call centers, customer support centersOffice, claims processing departments
Employer & Industry UsageInsurance companies, agenciesInsurance companies, third-party claims firms
Common Search & ComparisonCustomer support roles in insuranceClaims processing and adjustment roles

Customer Service Insurance focuses on assisting clients with policy inquiries, billing, and general support. Insurance Claims Specialists handle the evaluation and processing of claims after incidents. While both roles require insurance knowledge and customer interaction, Claims Specialists are more involved in claims assessment and documentation, whereas Customer Service Insurance emphasizes ongoing client support.

What are the most commonly searched types of Customer Service Insurance jobs in Philadelphia, PA?

The most popular types of Customer Service Insurance jobs in Philadelphia, PA are:

What are popular job titles related to Customer Service Insurance jobs in Philadelphia, PA?

For Customer Service Insurance jobs in Philadelphia, PA, the most frequently searched job titles are:

What job categories do people searching Customer Service Insurance jobs in Philadelphia, PA look for?

The top searched job categories for Customer Service Insurance jobs in Philadelphia, PA are:

What cities near Philadelphia, PA are hiring for Customer Service Insurance jobs?

Cities near Philadelphia, PA with the most Customer Service Insurance job openings:

Customer Service Insurance jobs near you
Infographic showing various Customer Service Insurance job openings in Philadelphia, PA as of August 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,453 per year, or $19 per hour.

Insurance Customer Service Representative

Berk's Insurance

Norristown, PA • On-site

$35K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 25 days ago

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Job description

We are seeking an entry level Bi-lingual Insurance Customer Service Representative to join our team! We will provide Property & Casualty Insurance training along with Pennsylvania Notary Certification and PennDot Title Agent Training.

Responsibilities:

  • Present and sell insurance policies to new and existing clients
  • Develop and calculate suitable plans based on clients' needs
  • Resolve client inquiries and complaints
  • Expand business reach through networking techniques
  • Comply with insurance standards and regulations
  • Track and identify areas of improvement
  • Bilingual customer service representative English and Spanish

Qualifications:

  • Previous experience not needed will train from the ground Property & Casualty Insurance, Notary and PennDOT Certification.
  • Ability to build rapport with clients
  • Strong negotiation skills
  • Excellent written and verbal communication skills
  • Ability to prioritize and multitask
  • Entry level sales experience needed
  • Must be Bi-Lingual English and Spanish