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Insurance Customer Service Representative Jobs in Philadelphia, PA

Mullica Hill Insurance

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Insurance CSR

Mullica Hill, NJ · On-site

$15.23 - $17/hr

The Insurance Customer Service Representative (CSR) at our small agency provides essential back office support with a focus on quoting and managing a variety of insurance policies. This role ...

Berk's Insurance

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Insurance Customer Service Representative

Norristown, PA · On-site

$35K/yr

We are seeking an entry level Bi-lingual Insurance Customer Service Representative to join our team! We will provide Property & Casualty Insurance training along with Pennsylvania Notary ...

Ascension Agent Group

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P&C Insurance Customer Service Representative (CSR)

Radnor, PA · Remote

$60K - $72K/yr

P&C Insurance Customer Service Representative (CSR) Location: Radnor, PA (Remote) Job Type: Full-Time About Us Ascension Agent Group is a growing P&C insurance distribution platform. We partner with ...

New

HNE

Insurance Customer Service Representative

Conshohocken, PA · On-site

$39K - $54K/yr

We're seeking candidates with: · Strong sales and customer service experience. · Excellent communication and relationship-building skills. · Experience in insurance, mortgage, banking, automotive ...

JOSEPH H TYSON & CO

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Commercial lines CSR

Upper Providence, PA · On-site

$750 - $1.5K/wk

The Commercial Lines Customer Service Representative (CSR) plays a key role within a small team ... The role requires proficiency with specialized insurance software and offers opportunities for ...

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All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Philadelphia, PA

Insurance Customer Service Representative information

See Philadelphia, PA salary details

$24.8K

$46.3K

$69.8K

How much do insurance customer service representative jobs pay per year?

As of Aug 23, 2026, the average yearly pay for insurance customer service representative in Philadelphia, PA is $46,266.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,200.00 and $52,600.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What are the most commonly searched types of Insurance Customer Service Representative jobs in Philadelphia, PA?

The most popular types of Insurance Customer Service Representative jobs in Philadelphia, PA are:

What are popular job titles related to Insurance Customer Service Representative jobs in Philadelphia, PA?

For Insurance Customer Service Representative jobs in Philadelphia, PA, the most frequently searched job titles are:

What job categories do people searching Insurance Customer Service Representative jobs in Philadelphia, PA look for?

The top searched job categories for Insurance Customer Service Representative jobs in Philadelphia, PA are:

What cities near Philadelphia, PA are hiring for Insurance Customer Service Representative jobs?

Cities near Philadelphia, PA with the most Insurance Customer Service Representative job openings:

Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Philadelphia, PA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $46,266 per year, or $22.2 per hour.

Insurance CSR

Mullica Hill Insurance

Mullica Hill, NJ • On-site

$15.23 - $17/hr

Part-time

Re-posted 11 days ago

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Job description

The Insurance Customer Service Representative (CSR) at our small agency provides essential back office support with a focus on quoting and managing a variety of insurance policies. This role primarily handles auto, home, and business insurance products while delivering efficient customer service and maintaining accurate policy data. Operating as an individual contributor, the CSR uses proprietary quoting software and standard CRM systems to support internal processes with minimal direct client interaction.

Responsibilities

  • Provide customer service for insurance policy inquiries and updates
  • Generate accurate insurance quotes for auto, home, and business policies
  • Perform back office support tasks including data entry and policy management
  • Maintain comprehensive and organized client records using CRM systems
  • Communicate effectively with clients as needed to gather or clarify information

Preferred Qualifications

  • Entry-level experience in insurance customer service
  • High school diploma or equivalent