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Customer Service Insurance Jobs in Detroit, MI (NOW HIRING)

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All JobsCustomer Service Insurance JobsCustomer Service Insurance Jobs in Detroit, MI

Customer Service Insurance information

See Detroit, MI salary details

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$26

How much do customer service insurance jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for customer service insurance in Detroit, MI is $18.61, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What is a customer service insurance representative?

Customer Service Insurance representatives are professionals who assist policyholders and potential customers with inquiries related to insurance products, policy details, claims, billing, and coverage options. They serve as the primary point of contact between insurance companies and clients, helping to resolve issues, answer questions, and ensure customer satisfaction. These representatives may work for insurance agencies, brokers, or directly for insurance companies, and are often available via phone, email, or online chat.

What are the key skills and qualifications needed to thrive as a customer service insurance representative?

To thrive as a Customer Service Insurance representative, you need a solid understanding of insurance products, strong problem-solving abilities, and often a high school diploma or relevant certification. Familiarity with customer relationship management (CRM) software, policy management systems, and sometimes state-specific insurance licensing is typical. Outstanding communication, patience, and conflict resolution skills help you handle client inquiries and resolve issues effectively. These skills are crucial to building trust, ensuring customer satisfaction, and maintaining compliance in a regulated industry.

What are some common challenges faced by customer service insurance representatives, and how can they overcome them?

Customer service representatives in the insurance sector often encounter challenges such as explaining complex policy details to clients, handling sensitive situations like claims or denials, and managing high call volumes. To overcome these, it's important to stay updated on product knowledge, practice empathetic communication, and utilize available support resources such as knowledge bases or team collaboration tools. Building strong problem-solving skills and seeking feedback from peers or supervisors can also help in navigating difficult interactions and improving overall service quality.

What is the difference between Customer Service Insurance vs Insurance Claims Specialist?

AspectCustomer Service InsuranceInsurance Claims Specialist
Required CredentialsHigh school diploma; insurance-related certificationsHigh school diploma; claims processing certifications
Work EnvironmentOffice, call centers, customer support centersOffice, claims processing departments
Employer & Industry UsageInsurance companies, agenciesInsurance companies, third-party claims firms
Common Search & ComparisonCustomer support roles in insuranceClaims processing and adjustment roles

Customer Service Insurance focuses on assisting clients with policy inquiries, billing, and general support. Insurance Claims Specialists handle the evaluation and processing of claims after incidents. While both roles require insurance knowledge and customer interaction, Claims Specialists are more involved in claims assessment and documentation, whereas Customer Service Insurance emphasizes ongoing client support.

What are the most commonly searched types of Customer Service Insurance jobs in Detroit, MI?

The most popular types of Customer Service Insurance jobs in Detroit, MI are:

What are popular job titles related to Customer Service Insurance jobs in Detroit, MI?

For Customer Service Insurance jobs in Detroit, MI, the most frequently searched job titles are:

What job categories do people searching Customer Service Insurance jobs in Detroit, MI look for?

The top searched job categories for Customer Service Insurance jobs in Detroit, MI are:

What cities near Detroit, MI are hiring for Customer Service Insurance jobs?

Cities near Detroit, MI with the most Customer Service Insurance job openings:

Customer Service Insurance jobs near you
Infographic showing various Customer Service Insurance job openings in Detroit, MI as of August 2026, with employment types broken down into 93% Full Time, and 7% Part Time. Highlights an 100% In-person job distribution, with an average salary of $38,705 per year, or $18.6 per hour.

Customer Service Representative(Insurance)

Qodoro Global LLC

Sterling Heights, MI • On-site

$15 - $20.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 21 days ago

Job description

Position: Customer Service Representative
Location: Sterling Heights, MI (Partially Remote)
Employment Type: Full-Time / Direct Hire
About the Company

Our client is an insurance agency specializing in property and casualty insurance products. This role offers the opportunity to work closely with the owner of the firm in a supportive and professional environment.

Qualifications / Requirements

  • Upbeat, positive, and enthusiastic attitude
  • Ability to multi-task, follow through, and follow up
  • Great customer service skills with outstanding verbal communication
  • Ability to tactfully handle stressful and difficult situations
  • Team player with a can-do attitude

Responsibilities

  • Process customer policy change requests
  • Respond to inquiries, service requests, and sales requests within specified timeframes
  • Write and service policies in the Guidewire system
  • Perform policy reviews to correct issues and optimize coverage options based on client needs
  • Meet with clients in person
  • Cross-selling and client retention tasks
  • Assist with marketing and lead follow-up
  • Organize documentation received from clients and carriers in the agency CRM system

Why This is a Great Opportunity

  • Paid Time Off (PTO)
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Tuition Reimbursement
  • Retirement Plan