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Customer Service Inbound Call Center Jobs in Oklahoma

City National Bank

Contact Center Rep.

Lawton, OK · On-site

$13.25 - $17.25/hr

Previous work experience in customer service position or one year of college or military education. * Experience taking Inbound calls in a call center environment is preferred. * Proficient in office ...

City National Bank & Trust

Contact Center Rep.

Lawton, OK · On-site

$13.75 - $17.25/hr

Previous work experience in customer service position or one year of college or military education. * Experience taking Inbound calls in a call center environment is preferred. * Proficient in office ...

Serco

Call Center Rep - Temporary

Oklahoma City, OK · On-site

$14.50 - $18.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Call Center Representative, you can expect to ... Receive inbound participant phone calls and provide appropriate customer service support in ...

FSNB,National Association

CSR (full-time)

Lawton, OK · On-site

$12.50/hr

  • Retirement

  • PTO

Call Center Reports to: Call Center Management Hours: Many shifts available FSNB is a full-service ... Customer Service department, who view every contact as an opportunity to make it a positive ...

New

Dobson Fiber

Inbound Sales Agent

Oklahoma City, OK · On-site

We're building a brand-new inbound sales team, and we're looking for an Inbound Sales Agent who ... Prior sales, call center, retail, or customer service experience is a plus. * Comfortable ...

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All JobsCustomer Service Inbound Call Center JobsCustomer Service Inbound Call Center Jobs in Oklahoma

Customer Service Inbound Call Center information

See Oklahoma salary details

$9

$15

$24

How much do customer service inbound call center jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for customer service inbound call center in Oklahoma is $15.30, according to ZipRecruiter salary data. Most workers in this role earn between $13.32 and $16.88 per hour, depending on experience, location, and employer.

What is a customer service inbound call center representative?

Customer Service Inbound Call Center jobs involve handling incoming calls from customers who need assistance, information, or support regarding a company's products or services. Employees in these roles answer questions, resolve issues, process orders, and provide guidance to ensure customer satisfaction. They use communication and problem-solving skills to address concerns efficiently and professionally. These positions typically require strong listening abilities, patience, and familiarity with company protocols or software.

What skills and qualifications are needed to thrive as a customer service inbound call center representative?

To thrive as a Customer Service Inbound Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer proficiency are commonly required. Patience, active listening, and the ability to remain calm under pressure help representatives excel in resolving customer concerns. These skills are crucial for delivering efficient, positive customer experiences and maintaining high satisfaction rates in a fast-paced call center environment.

What are common challenges faced by customer service inbound call center representatives, and how can they be managed?

Customer Service Inbound Call Center representatives often encounter high call volumes, handling frustrated or upset customers, and maintaining service quality under pressure. Effective time management, active listening, and empathy are crucial skills for managing these challenges. Many companies provide ongoing training and support from supervisors to help representatives improve their communication techniques and stress management. Building a strong support network within the team and utilizing company resources, such as knowledge bases, can also make daily tasks more manageable.

What is the difference between Customer Service Inbound Call Center vs Customer Support Specialist?

AspectCustomer Service Inbound Call CenterCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training providedHigh school diploma; additional certifications optional
Work EnvironmentCall center setting, fast-paced, team-orientedOffice or remote, more independent, varied tasks
Employer & IndustryCall centers, customer service departmentsTech companies, retail, service industries
Common Search IntentCustomer service, inbound calls, call center jobsTechnical support, product assistance, customer care

Customer Service Inbound Call Center roles focus on handling incoming calls in a call center environment, emphasizing call management and customer satisfaction. Customer Support Specialists often provide technical or product support, working in more varied settings. Both roles require strong communication skills but differ in scope and work environment.

What does inbound customer service do?

Inbound customer service involves handling incoming calls from customers seeking assistance, information, or support related to products or services. Representatives address inquiries, resolve issues, and provide solutions, often using customer relationship management (CRM) tools and maintaining a professional communication style. This role requires active listening, problem-solving skills, and knowledge of company policies.

What cities in Oklahoma are hiring for Customer Service Inbound Call Center jobs?

Cities in Oklahoma with the most Customer Service Inbound Call Center job openings:

Customer Service Inbound Call Center jobs near you
Infographic showing various Customer Service Inbound Call Center job openings in Oklahoma as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $31,820 per year, or $15.3 per hour.

SR Call Center Specialist

Family & Children's Services

Tulsa, OK • On-site

$72K - $73K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

JOB SUMMARY: 

The Senior Call Center Specialist provides hands-on operational support while assisting with daily supervision of Call Center Specialists. This role supports service level performance through active call handling, quality monitoring, coaching, escalation management, and documentation oversight. The Senior Specilaist serves as a working lead, modeling expected behaviors and supporting consistency, compliance, and performance improvement. 

POSITION SPECIFIC DUTIES & RESPONSIBILITIES:    

  • Handle inbound and/or outbound calls as needed to support service levels 
  • Model appropriate call flow, customer service standards, and documentation practices 
  • Assist with real-time workload and queue management 
  • Provide day-to-day guidance and support to Call Center Specialists 
  • Serve as the first-level escalation point for customer issues 
  • Support onboarding, training, and peer mentoring activities 
  • Respond to procedural, policy, and system-related questions 
  • Conduct call monitoring and quality reviews according to established standard 
  • Identify trends, performance gaps, and training needs and communicate findings to leadership  
  • Reinforce compliance with call flow, scripting, and documentation requirements  
  • Provide timely coaching and performance feedback  
  • Monitor individual and team performance metrics  
  • Assist leadership with documentation related to coaching and performance discussions  
  • Ensure accurate and timely documentation of customer interactions  
  • Support continuous process improvement efforts 
  • Prolonged periods of sitting, headset use, and computer work  

QUALIFICATIONS 

EDUCATION: 

  • Must be a high school graduate or have HS equivalent 

EXPERIENCE: 

  • Minimum 2–3 years of call center or customer service experience  
  • Prior lead, senior agent, or supervisory experience preferred  
  • Demonstrated ability to manage multiple priorities in a fast-paced environment  

PERFORMANCE COMPETENCIES:   

  • Communication  
  • Decision Making  
  • Engagement  
  • Initiative and Accountability  
  • Interpersonal  
  • Learning  
  • Organizational Alignment  
  • Quality of Work  

KNOWLEDGE/SKILLS/ABILITIES: 

  • Strong verbal and written communication skills  
  • Ability to provide constructive feedback and coaching  
  • Effective problem-solving and decision-making skills  
  • Attention to detail and documentation accuracy  
  • Ability to remain professional and composed during escalations  
  • Proficiency with call center technology, CRM systems, and standard office software 
  • Ability to train, onboard, and support new staff 
  • Coaching and mentoring skills to support staff development 

CERTIFICATIONS/LICENSES: 

  • ODMHSAS Case Manager II Certification, completed within 60 days of eligibility. 

SAFETY SENSITIVE JOB CLASSIFICATION: 

This job is classified as a “safety-sensitive” position as defined by the Oklahoma Medical Marijuana and Patient Protection Act. Due to the “safety-sensitive” classification, an employee in this position would be subject to drug and alcohol testing, including random testing. Marijuana is one of the substances included in the drug panel screening. Possession of a medical marijuana license will not excuse you from the testing process or the consequences of testing positive for marijuana per the Family & Children’s Services Drug Free Workplace Policy, including possible revocation of a job offer or dismissal from employment. 

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