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Customer Service Help Desk Jobs in Georgia (NOW HIRING)

Techgene Solutions LLC

help desk analyst

Conyers, GA · On-site

$18 - $24.50/hr

Position Summary The IT Help Desk Analyst is responsible for providing exceptional technical and ... Provide exceptional customer service by professionally addressing complex customer issues and ...

New

Techgene Solutions LLC

help desk analyst

Conyers, GA · On-site

$18 - $24.50/hr

Position Summary The IT Help Desk Analyst is responsible for providing exceptional technical and ... Provide exceptional customer service by professionally addressing complex customer issues and ...

New

Amer Technology, Inc

Help Desk Analyst

Conyers, GA · On-site

$18 - $24.50/hr

MUST have Call Center exp Position Summary The IT Help Desk Analyst is responsible for providing ... Respond to and resolve customer inquiries regarding DDS Online Services accounts, identity ...

New

VIVA USA INC

Help Desk Analyst

Conyers, GA · On-site

$17.75 - $24.25/hr

The IT Help Desk Analyst is responsible for providing exceptional technical and customer support in ... Provide exceptional customer service by professionally addressing complex customer issues and ...

New

aldridgepite

Help Desk Level 1 Technician

Atlanta, GA

$19.25 - $26/hr

Purpose The Help Desk Technician- Level I is responsible for Level I IT support. This includes ... Must provide excellent customer service to internal and external customers * Identifies and solves ...

RCS Professional

Triage Help-Desk Tech- Entry-Level

Marietta, GA · On-site

$15/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Triage incoming help desk requests by defining proper ticket details including contact and location ... Customer service orientation (Previous customer service experience a plus) Education Requirements:

aldridgepite

Help Desk Level 1 Technician

Atlanta, GA

$19.25 - $26/hr

Purpose The Help Desk Technician- Level I is responsible for Level I IT support. This includes ... Must provide excellent customer service to internal and external customers * Identifies and solves ...

4pconsultinginc

Help Desk Analyst Level 1

Conyers, GA · On-site

$18 - $24.50/hr

Help Desk Analyst Level 1 Location: 2206 East View Parkway, Conyers, GA 30013 Duration: 12 Months ... The Analyst will be expected to provide a high level of customer service while handling a large ...

Citi Trends

Help Desk Associate

Savannah, GA · On-site

$17.25 - $23.25/hr

Understand and consider the impact your actions have on the store and customer * Communicate ... Provide support to meet or exceed the expectations documented in our SLA (Service Level Agreement)

Della Infotech

IT HELP DESK ANALYST

Conyers, GA · On-site

In-Person Only Local Candidates Only We are seeking an IT Help Desk Analyst with strong Call Center/Customer Service experience to provide technical and customer support in a high-volume environment.

New

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All JobsCustomer Service Help Desk JobsCustomer Service Help Desk Jobs in Georgia

Customer Service Help Desk information

See Georgia salary details

$7

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How much do customer service help desk jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for customer service help desk in Georgia is $17.12, according to ZipRecruiter salary data. Most workers in this role earn between $12.40 and $20.10 per hour, depending on experience, location, and employer.

What are some common challenges faced by customer service help desk professionals, and how can they effectively manage them?

Customer Service Help Desk professionals often encounter challenges such as handling high volumes of support requests, managing difficult or frustrated customers, and staying updated on rapidly changing products or services. Effective time management, active listening, and clear communication are essential for addressing these issues. Collaborating with team members and utilizing knowledge bases can also help resolve cases more efficiently and maintain a positive customer experience.

What is a customer service help desk?

A Customer Service Help Desk is a support system that assists customers with inquiries, technical issues, or problems related to a company’s products or services. Help desk staff typically respond to customer requests via phone, email, chat, or ticketing systems, aiming to resolve issues efficiently and ensure customer satisfaction. They may also provide information, troubleshoot problems, and escalate complex issues to higher-level support when necessary. The help desk plays a critical role in maintaining customer loyalty and improving overall service quality.

What is the difference between Customer Service Help Desk vs Technical Support Specialist?

AspectCustomer Service Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certificationsHigh school diploma; certifications like CompTIA A+ often preferred
Work EnvironmentCall centers, help desks, remote supportCall centers, on-site or remote technical support
Employer & Industry UsageCustomer service departments across various industriesIT, technology, electronics industries
Common Search & Comparison IntentUnderstanding customer support roles and responsibilitiesTechnical troubleshooting and specialized support

While both roles involve assisting users, Customer Service Help Desk focuses on general customer inquiries and issue resolution, often non-technical. Technical Support Specialists handle more complex technical problems, requiring specific technical knowledge and certifications. Both roles are vital in customer support but differ in technical depth and scope.

Is a customer service help desk a stressful job?

A customer service help desk can be stressful due to high call volumes, difficult customer interactions, and the need for quick problem resolution. However, stress levels vary depending on the work environment, support tools, and training provided to handle challenging situations effectively.

What are the key skills and qualifications needed to thrive as a customer service help desk professional?

To thrive as a Customer Service Help Desk professional, you need strong problem-solving abilities, product knowledge, and typically a high school diploma or equivalent. Familiarity with ticketing systems like Zendesk or ServiceNow and proficiency in using communication platforms are essential. Excellent communication, patience, and active listening are standout soft skills for this role. These skills ensure efficient issue resolution, foster positive customer experiences, and support smooth operations within the organization.

What are popular job titles related to Customer Service Help Desk jobs in Georgia?

For Customer Service Help Desk jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Customer Service Help Desk jobs in Georgia look for?

The top searched job categories for Customer Service Help Desk jobs in Georgia are:

Customer Service Help Desk jobs near you
Infographic showing various Customer Service Help Desk job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,601 per year, or $17.1 per hour.

Help Desk Support 709984

R2 Technologies Corporation

Alpharetta, GA • On-site

$20 - $27.25/hr

Full-time

Re-posted 15 days ago

Job description

Overview:
Job Title : Help Desk Support 709984
Atlanta GA Remote
Long-Term
The ID Analyst will work remotely, for the Office of Information Technology processing, the onboard and offboard of employees and contractors working for DHS.
*This position is ADMINISTRATIVE/CLERICAL SUPPORT ROLE in nature; it is NOT an IT -Technical support position.
*State of Georgia resident applicants only.
Position Responsibilities:
• Receive and track onboard and offboard requests; check the requests for completeness and accuracy
• Submit requests for new accounts using ServiceNow ticketing system.
• Submit request for setup and delivery of equipment and wireless devices.
• Coordinate with application teams for additional application access requests
• Track progress of requests to completion and escalate to vendors and management as needed.
• Review accounts for accuracy of provision or deprovision based on requests
• Test new accounts upon creation for successful login to equipment, network, home drives, office 365 email, and remote VPN
• Confirm onboard accounts are assigned group memberships, network drives, and ServiceNow profiles as requested
• Verify group memberships, network drives, and ServiceNow profiles are disabled for offboards
• Communicate status of processed onboard or offboard requests to hiring managers
• Resolve requests within SLA while providing the highest level of customer service
• Display a consistent understanding of compliance to assist in high priority escalations and requests
Qualifications & Skills Required:
• Associate degree in a related field OR minimum 2+ years of help desk support
• One-year proven experience with Helpdesk ticketing systems (ServiceNow, Remedy, etc.)
• Minimum 2+ years proven experience working effectively with a diverse team in a highly visible, fast-paced and changing environment with occasional aggressive timelines
• Minimum 2+ years proficiency with excel spreadsheets, including formulas and reporting
• Detail oriented with the ability to work independently
• Excellent oral, written, and interpersonal communication
• Experience in performing well under pressure
• Capable of working competently with personnel at multiple levels of the organization
• Experience with ServiceNow or Okta is a plus
• Must have work authorization that allows candidate to work in the United States
Skills:
A+,Active Directory,Help desk IT

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