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Customer Service Facilitator Jobs (NOW HIRING)

Pronto Gym Service Inc

Be Seen First

Customer Service Admin

Orange, CA · On-site

$19 - $25.25/hr

Facilitate efficient and profitable procedures within the Service Department. * Build customer trust in company's internal and external service personnel * Communicate with customers during the ...

Pronto Gym Service Inc

Be Seen First

Customer Service Admin

Orange, CA · On-site

$19 - $25.25/hr

Facilitate efficient and profitable procedures within the Service Department. * Build customer trust in company's internal and external service personnel * Communicate with customers during the ...

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Coldwater Service Center Facilitator

Coldwater, MI · On-site

A successful Service Center Facilitator will be knowledgeable of the local market, customer base, seasonal opportunities, competitors and other specifics of the local market that may influence the ...

Middlesex Health System

Facilitator

Middletown, CT · On-site

The Radiology Facilitator plays a vital role in delivering exceptional customer service while supporting a wide range of responsibilities involving tasks utilizing electronic, digital and PACS ...

Xylem

Customer Service Manager

Du Bois, PA

Facilitate to Automate and improve Order Entry processes across all relevant product lines * Achieve Customer Service objectives by contributing customer service information and recommendations to ...

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Customer Service Facilitator information

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How much do customer service facilitator jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for customer service facilitator in the United States is $23.93, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $26.92 per hour, depending on experience, location, and employer.

What is a customer service facilitator?

Customer Service Facilitators are professionals who help manage and improve customer service processes within an organization. They act as a bridge between customers and the company, ensuring customer needs are understood and addressed efficiently. Their responsibilities often include resolving customer issues, training customer service teams, and implementing strategies to enhance customer satisfaction. By facilitating smooth communication and problem-solving, they contribute to a positive customer experience and help the organization maintain strong client relationships.

What are the key skills and qualifications needed to thrive as a customer service facilitator?

To thrive as a Customer Service Facilitator, you need excellent communication, problem-solving abilities, and a high school diploma or equivalent, with experience in customer support preferred. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is typically required. Patience, active listening, and conflict resolution skills help individuals stand out in this client-facing role. These competencies are crucial for effectively addressing customer inquiries, maintaining satisfaction, and ensuring smooth service operations.

How does a customer service facilitator typically collaborate with other departments to resolve complex customer issues?

Customer Service Facilitators often work closely with teams such as technical support, sales, and product management to address and resolve customer concerns that go beyond standard inquiries. They act as a bridge, gathering information from the customer and relaying it accurately to the appropriate department, ensuring a coordinated response. This collaborative approach helps facilitate quicker resolutions and ensures customers receive consistent, well-informed support. Building strong interdepartmental relationships and clear communication channels is a key part of the role.

What are popular job titles related to Customer Service Facilitator jobs?

For Customer Service Facilitator jobs, the most frequently searched job titles are:

Customer Service Facilitator jobs near you
Infographic showing various Customer Service Facilitator job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $49,766 per year, or $23.9 per hour.

ICILA Service Facilitator

Alsip, IL • On-site

Sertoma Star Services
See more jobs at Sertoma Star Servicesexternal

$43K - $47K/yr

Full-time

Posted 9 days ago

Job description

Position Summary:
The Intermittent CILA (ICILA) Service Facilitator provides for the basic care and training of individuals with developmental disabilities. This involves the areas of daily living skills development, monetary skill development, community integration, learning, and medication management. This position is responsible for the day-to-day implementation and facilitation of services to individuals residing in the ICILA homes and/or individuals residing in their home not controlled by the agency, ensuring services are delivered in a person-centered manner.
Essential Duties and Responsibilities include the following, although other duties may be assigned to meet the agency needs:
• Responsible for the implementation of a Person-Centered Plan (PCP) and intervention plans and providing the level of supervision outlined in the plan.
• Completes and submit all required documentation by assigned deadlines including, but not limited to, service notes, intervention plans, PCP’s, incident and accident reports, goal and behavior tracking, medication documentation, emergency drills, physical plan reviews, temperature logs, safety checklist, and housekeeping documentation as required.
• Ensures a safe and healthy environment that fosters independence and self-determination. Ensure that all housekeeping tasks are completed, that program items, supplies, medication and food are stored and used as per guidelines, and that all safety issues are immediately brought to the attention of the immediate supervisor.
• Responsible and accountable for the location and activities of all individuals in the home. Utilize natural environment for training opportunities, including activities of daily living. Prove the level of assistance requested or needed to individuals in completion of daily tasks/responsibilities/activities.
• Takes direction from the individuals supported. Work with the Vice President of Community Living, Community Living Administrators, Residential Service Coordinators, to ensure that the needs and priorities of those served is effectively addressed.
• Ensures delivery and/or coordination of all Residential services are in compliance with DHS Rule 115 amp;116, CQL standards, agency mission, agency policy and procedure, program guidelines and best practice.
• Actively participate as a member of the Community Support Team for each individual participating in the ICILA program.
• Maintains flexible availability to support consumers in the ICILA program (i.e. days, evenings, and weekends as needed).
• Uses sound business and customer service practices in providing support to internal and external customers.
• Communicates in a professional, respectful and effective manner promoting an atmosphere that is responsive to the needs and desires of individuals served and reflects a commitment to the delivery of support in a person-centered manner.
• Functions as advocate ensuring protection of an individual’s rights while providing a training element to empower persons with disabilities to understand and protect those rights.
• Attends and participate in IDT meetings, when possible, to provide input relative to the care plan objectives, as related to the consumers’ health status.
• Attends all agency mandated training within required timeframes
• Meets requirements and maintain compliance of applicable licensing, funding, accreditation, and other state/federal regulatory agencies, including safety requirements and agency policies and procedures.

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