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Customer Service Experience Manager Jobs in Ridgeland, MS

Towerloan

Customer Service Representative

Jackson, MS

$14 - $19/hr

Cash Handling, Sales, or Customer Service experience Location: On-Site The schedule for this position is Monday through Friday from 8:30 AM to 5:30 PM, with some extended hours during the week as ...

Tower Loan

Customer Service Representative

Jackson, MS · On-site

$14 - $19/hr

Cash Handling, Sales, or Customer Service experience Location: On-Site The schedule for this position is Monday through Friday from 8:30 AM to 5:30 PM, with some extended hours during the week as ...

Tower Loan

Customer Service Representative

Jackson, MS · On-site

$14 - $19/hr

Cash Handling, Sales, or Customer Service experience Location: On-Site The schedule for this position is Monday through Friday from 8:30 AM to 5:30 PM, with some extended hours during the week as ...

Walgreens

Customer Service Associate

Jackson, MS

$13.75 - $18.75/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

Walgreens

Customer Service Associate

Jackson, MS

$13.75 - $18.75/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

defi AUTO LLC

Customer Service Specialist

Jackson, MS · On-site

$20/hr

... managed servicing solutions. Our customers include the highest volume captive auto lenders, banks, credit unions, and finance companies in North America. We have more than three decades of experience ...

Q5 Connections

Customer Service Representative

Jackson, MS · On-site

$14 - $19/hr

Manage large amounts of incoming calls * Follow communication procedures, guidelines, and policies * Take the extra mile to engage customers Qualifications: * Previous experience in customer service ...

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All JobsCustomer Service Experience JobsCustomer Service Experience Manager JobsCustomer Service Experience Manager Jobs in Ridgeland, MS

Customer Service Experience Manager information

See Ridgeland, MS salary details

$20.4K

$48.3K

$84.2K

How much do customer service experience manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for customer service experience manager in Ridgeland, MS is $48,323.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,200.00 and $58,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Experience Manager, and why are they important?

To thrive as a Customer Service Experience Manager, you need expertise in customer relations, problem-solving, and team leadership, often backed by a degree in business or communications. Familiarity with CRM platforms, customer feedback systems, and performance analytics tools is typically required. Exceptional interpersonal skills, emotional intelligence, and the ability to motivate and coach staff help you stand out in this role. These capabilities are crucial for driving customer satisfaction, resolving escalated issues, and enhancing the overall customer journey.

How do you become a customer service experience manager?

To become a customer service experience manager, candidates typically need a bachelor's degree in business, management, or a related field, along with several years of experience in customer service or team leadership. Developing strong communication, problem-solving skills, and familiarity with customer relationship management (CRM) tools are essential, and some roles may require leadership or certification in customer experience management. Progression often involves gaining experience in customer service roles and demonstrating the ability to improve customer satisfaction and team performance.

What skills do you need to be a customer service experience manager?

A customer service experience manager needs strong communication, leadership, and problem-solving skills to oversee customer interactions and improve service quality. They should also have experience with customer relationship management (CRM) tools and data analysis to monitor performance and implement improvements.

What does a Customer Service Experience Manager do?

A Customer Service Experience Manager is responsible for overseeing and improving the overall customer experience within an organization. They manage customer service teams, analyze customer feedback, and develop strategies to enhance satisfaction and loyalty. Their role often involves training staff, resolving escalated issues, and collaborating with other departments to ensure that customers receive high-quality service at every touchpoint. By monitoring key performance metrics, they help drive continuous improvement in customer interactions.

How does a Customer Service Experience Manager typically collaborate with other departments to improve customer satisfaction?

Customer Service Experience Managers often work closely with teams such as sales, product development, and marketing to identify customer pain points and implement solutions. They regularly participate in cross-functional meetings to relay customer feedback and advocate for service improvements. By fostering open communication between departments, they ensure that customer insights drive positive changes across the organization, ultimately enhancing the overall customer experience.
What are popular job titles related to Customer Service Experience Manager jobs in Ridgeland, MS? For Customer Service Experience Manager jobs in Ridgeland, MS, the most frequently searched job titles are:
What job categories do people searching Customer Service Experience Manager jobs in Ridgeland, MS look for? The top searched job categories for Customer Service Experience Manager jobs in Ridgeland, MS are:
What cities near Ridgeland, MS are hiring for Customer Service Experience Manager jobs? Cities near Ridgeland, MS with the most Customer Service Experience Manager job openings:
Customer Service Experience Manager jobs near you

Customer Service Representative

Cl Support Services

Jackson, MS • On-site

$11.50 - $13.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

Job description

We are looking for a Customer Service Representative to join our Olshan Family! You will be the first point of contact for our customers in our busy office. Your responsibility is to secure appointments and perform administrative functions to drive our company's success!
Olshan Foundation Solutions has been helping families live better since 1933! We are the premier Foundation Repair experts and enjoy helping families with their home foundation repair needs. We have multiple locations in the heart of the U.S. and have a strong company culture based on dedication, family, integrity, and continuous improvement.
What's it like working at Olshan?
Our office is cozy and welcoming. We are in the construction industry and with the exception of our administrative staff, most of our team members work in the field. You will be an important team member working closely with the Office Manager in our fast-paced environment helping our office succeed!
Responsibilities:

  • Answer and screen incoming phone calls
  • Schedule service appointments
  • Create and update records ensuring the accuracy and validity of information
  • Maintain up-to-date knowledge of services
  • Perform other clerical duties such as filing and faxing
Requirements:
  • Proven experience as an office assistant, receptionist, dispatcher or another relevant administrative role
  • Comfortable with multi-tasking and a fast-paced environment is a MUST
  • Customer service oriented
  • Working knowledge of office equipment
  • Proficiency in MS Office
  • Excellent written and verbal communication skills
  • Excellent organizational and time management skills
  • Analytical abilities and aptitude in problem-solving
  • Must pass a pre-employment drug test and background check
Benefits:
  • Career development and advancement opportunities
  • Paid time off (vacation, sick time and holidays)
  • Medical, dental, vision, life insurance & 401k
  • Tuition reimbursement
  • Casual dress code (you can wear jeans to work)
Compensation:
  • $11.50 - 13.50 DOE

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