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Customer Service Evaluator Jobs (NOW HIRING)

BEST DOCTORS INSURANCE SERVICES LLC

$13.75 - $18.75/hr

... level of service by evaluating, researching and answering all inquiries which include claims ... The Customer Service Specialist position is responsible for the management of the relationship with ...

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How much do customer service evaluator jobs pay per year?

As of Jul 19, 2026, the average yearly pay for customer service evaluator in the United States is $65,471.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $79,500.00 per year, depending on experience, location, and employer.

What is a Customer Service Evaluator job?

A Customer Service Evaluator assesses the quality of customer service provided by a company. They may act as a mystery shopper, review customer interactions, or provide feedback on service standards. Their goal is to ensure that employees follow company guidelines and deliver a positive experience. Companies use their insights to improve service quality, train staff, and enhance customer satisfaction.

What are some typical challenges faced by Customer Service Evaluators, and how can they overcome them?

Customer Service Evaluators often face challenges such as maintaining objectivity, managing high volumes of evaluations, and ensuring feedback is both thorough and actionable. To overcome these challenges, successful evaluators use clear evaluation criteria, stay organized with digital tools, and focus on open, constructive communication when sharing results with teams. Adapting to varying customer service protocols across different businesses is also key, so continuous learning and flexibility are important. By proactively addressing these areas, Customer Service Evaluators can provide impactful insights that drive improvements and make a positive contribution to their organization's service standards.

What are the key skills and qualifications needed to thrive in the Customer Service Evaluator position, and why are they important?

To thrive as a Customer Service Evaluator, you need strong analytical skills, attention to detail, and an understanding of customer service standards, often supported by relevant experience in customer-facing roles or quality assurance. Familiarity with customer feedback software, CRM systems, and evaluation reporting tools is typically required. Exceptional communication, objectivity, and the ability to deliver constructive feedback are valuable soft skills in this position. These skills ensure unbiased, actionable evaluations that help organizations enhance customer service quality and optimize team performance.

More about Customer Service Evaluator jobs
What cities are hiring for Customer Service Evaluator jobs? Cities with the most Customer Service Evaluator job openings:
What are the most commonly searched types of Customer Service Evaluator jobs? The most popular types of Customer Service Evaluator jobs are:
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Customer Service Evaluator jobs near you

Customer Service Trainer

Alphabe Insight Inc

Columbus, OH • On-site

$59K - $65K/yr

Full-time

Medical, Dental, Vision, PTO

Re-posted 9 days ago

Job description

Company Description
About Us
At Nexmos Design, we are committed to delivering exceptional customer experiences through innovative design and service excellence. Based in Columbus, OH, our team combines creativity, strategy, and precision to craft solutions that align with our clients' unique needs. We believe that outstanding customer service is the foundation of long-term success, and we are looking for a motivated Customer Service Trainer to help us strengthen this core value.
Job Description
Job Description
We are seeking a skilled and proactive Customer Service Trainer to design, implement, and oversee training programs for our customer service team. The successful candidate will be responsible for developing training materials, conducting sessions, and evaluating the effectiveness of customer service strategies to ensure consistency and excellence across all customer interactions.
Responsibilities
  • Develop and deliver comprehensive training programs for new and existing customer service staff.
  • Evaluate individual and team performance to identify areas for improvement.
  • Provide coaching and feedback to customer service representatives.
  • Create training manuals, materials, and documentation.
  • Collaborate with management to align training strategies with company goals.
  • Monitor customer service metrics and use data to guide training improvements.
  • Ensure compliance with company policies and customer service standards.

Qualifications
Qualifications
  • Proven experience as a Customer Service Trainer, Team Leader, or similar role.
  • Excellent communication, presentation, and interpersonal skills.
  • Strong understanding of customer service practices and performance evaluation techniques.
  • Ability to design engaging learning content and conduct training sessions.
  • High attention to detail and organizational skills.
  • Bachelor's degree in Business, Communications, Human Resources, or related field (preferred)

Additional Information
Benefits
  • Competitive salary ($59,000 - $65,000 per year)
  • Professional development and growth opportunities
  • Supportive and collaborative work environment
  • Health, dental, and vision insurance packages
  • Paid time off and company holidays

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