Customer Service Estimator Jobs (NOW HIRING)

Join Our Dynamic Team at Custom Air Products & Services, Inc.

Are you ready to be a crucial part of a rapidly growing company that values hard work, excellence, and teamwork? At Custom Air Products & Services, Inc., we take pride in our commitment to providing top-notch service and tailored installations of commercial and industrial HVAC systems in Houston and surrounding areas. If you are dedicated, skilled, and eager to contribute to our continued success, we encourage you to apply and become a key player in our top-quality service delivery and customized installations.

Job Overview:

Custom Air Products & Services, Inc. is seeking a highly motivated and detail-oriented Estimator to join our growing team. As an estimator, you will be an integral part of our Sales and Service Department, contributing to the growth and efficiency of our operations. Your primary responsibility will be to assess, analyze, and estimate service repairs and maintenance contracts, ensuring accuracy and alignment with customer expectations and company standards. In this role, you will collaborate closely with our sales team, service technicians, and management to comprehensively understand project scopes and specifications. Your keen attention to detail and analytical skills will be crucial in producing detailed bid work sheets based on customer requirements, project complexities, and industry standards.

Job Duties:

Project Scope Analysis:

• Engage in comprehensive discussions with sales personnel, service technicians, and management to thoroughly understand project scopes and specifications.
• Scrutinize and interpret intricate details to develop a nuanced understanding of customer requirements.

Bid Work Sheet Creation:

• Leverage your expertise to produce meticulously detailed bid work sheets that encapsulate the intricacies of each project.
• Incorporate a comprehensive breakdown of labor, material, and time requirements to ensure accuracy and transparency.

Customer Engagement:

• Implement effective communication strategies, conducting regular follow-ups on open estimates to address inquiries and provide exceptional customer service.

Project Management Oversight:

• Undertake the responsibility of managing service projects from initiation to completion.
• Oversee the entire process, including generating estimates, obtaining purchase orders, ordering materials, entering calls into the company's system (GP), and coordinating deliveries to project sites.

Cost Analysis:

• Employ analytical skills to compute costs associated with labor, materials, and time.
• Ensure that cost estimations are not only accurate but also competitive in the market.

Discrepancy Resolution:

• Proactively identify and resolve any discrepancies by collecting and analyzing pertinent information.
• Act as a liaison between internal teams and customers to address concerns and maintain project integrity.

Code Compliance and Standards Adherence:

• Collaborate closely with the sales and management teams to ensure that all estimates align with company standards and adhere to specific code requirements.
• Uphold industry best practices and regulatory compliance throughout the estimating process.

Technical Knowledge Maintenance:

• Demonstrate a commitment to ongoing professional development by attending educational workshops and staying abreast of industry trends.
• Regularly review technical publications to enhance and update your knowledge base.

Document Management:

• Update essential documents, including "Master" bid sheets, parts order logs, and service call notes in the company's system.
• Ensure meticulous record-keeping for streamlined project management and auditing processes.

Team Collaboration:

• Actively participate in weekly meetings with the Service Department management team.
• Contribute insights into part status, actively participate in weekly audits, and foster a collaborative team environment.

Special Skills:

• Critical Thinking and Problem-Solving: Ability to analyze complex situations, identify challenges, and devise effective solutions.
• Planning and Organizing: Strong organizational skills to manage multiple tasks and develop systematic plans.
• Decision-Making: Make timely and informed decisions based on a thorough understanding of project requirements.
• Effective Communication Skills: Clear and concise communication with internal teams, customers, and stakeholders.
• Delegation: Efficiently delegate tasks for streamlined workflow and optimal resource utilization.
• Teamwork: Seamless collaboration with cross-functional teams, fostering a positive team culture.
• Negotiation: Strong negotiation skills for securing favorable terms with suppliers and addressing customer concerns.

Experience Requirements:

• Minimum 5 years of estimating experience.
• Knowledge in the HVAC industry
• Ability to work in an Excel workbook, Microsoft Teams, Power Apps, and data entry.

Benefits:

We value our team members and offer competitive benefits, including:

• 401K with company match
• Medical insurance
• Dental insurance
• Vision plan
• Prescription plan
• Health Savings Account
• Life insurance and disability coverage
• Paid Time Off
• Referral Program

Join Us:

If you have a strong work ethic, a commitment to excellence, and the desire to be part of a winning team, we invite you to apply and embark on a rewarding career with Custom Air Products & Services, Inc.

Be part of a company that values your contributions and invests in your future. Apply now to take your career to new heights!

Connect with Us:

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