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Customer Service Estimator Jobs in Indiana (NOW HIRING)

Lawn Doctor

Customer Service Representative

Carmel, IN · On-site

$15.75 - $21.50/hr

Makes outbound calls to follow up on estimates and ensure customer satisfaction * Sells services over the phone * Maintains customer data records * Processes paperwork from sales and service team ...

Lawn Doctor

Customer Service Representative

Carmel, IN · On-site

$15.25 - $20.75/hr

Makes outbound calls to follow up on estimates and ensure customer satisfaction * Sells services over the phone * Maintains customer data records * Processes paperwork from sales and service team ...

Caliber Collision

Customer Service Consultant

Carmel, IN · On-site

$19.75 - $24.50/hr

Service Center Indianapolis - North JOB SUMMARY Caliber Collision has an immediate job opening for ... Estimators by handling drop-offs, mapping/marking and photographing vehicles, arranging customer ...

BELFOR Holdings

Estimator

Merrillville, IN

The Estimator position is the second level in our Estimating track, and achieved after completion ... Comprehensive understanding of customer service, principles and practices * Work under time ...

Caliber

Customer Service Consultant

Indianapolis, IN · On-site

$19 - $23.50/hr

Customer Service Consultant Caliber Collision has an immediate job opening for a Customer Service ... Estimators by handling drop-offs, mapping/marking and photographing vehicles, arranging customer ...

Caliber

Customer Service Consultant

Carmel, IN · On-site

$19.50 - $24.25/hr

Customer Service Consultant Caliber Collision has an immediate job opening for a Customer Service ... Estimators by handling drop-offs, mapping/marking and photographing vehicles, arranging customer ...

Caliber Collision

Customer Service Consultant

Carmel, IN · On-site

$19.75 - $24.50/hr

Service Center Indianapolis - North JOB SUMMARY Caliber Collision has an immediate job opening for ... Estimators by handling drop-offs, mapping/marking and photographing vehicles, arranging customer ...

BELFOR Property Restoration

Estimator

Merrillville, IN · On-site

The Estimator position is the second level in our Estimating track, and achieved after completion ... Comprehensive understanding of customer service, principles and practices * Work under time ...

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Customer Service Estimator information

Are customer service estimators in high demand?

Customer Service Estimators are in steady demand across industries such as construction, manufacturing, and service sectors, especially where accurate cost estimation and customer communication are essential. Employment growth depends on industry trends and economic conditions, with strong skills in communication, math, and estimating tools being advantageous.

What qualifications do I need to be a customer service estimator?

To become a customer service estimator, relevant qualifications typically include a high school diploma or equivalent, strong communication and customer service skills, and experience with estimating software or tools. Some employers may prefer candidates with a background in sales, construction, or a related field, along with basic math skills and attention to detail.

What are popular job titles related to Customer Service Estimator jobs in Indiana?

For Customer Service Estimator jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Customer Service Estimator jobs in Indiana look for?

The top searched job categories for Customer Service Estimator jobs in Indiana are:

What cities in Indiana are hiring for Customer Service Estimator jobs?

Cities in Indiana with the most Customer Service Estimator job openings:

Customer Service Estimator jobs near you
Infographic showing various Customer Service Estimator job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Customer Service Representative- Modified Schedule

Masters Heating & Cooling

Fort Wayne, IN • On-site

$14.75 - $20/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Job description

HVAC Customer Service Representative

We are seeking a dependable, customer-focused HVAC Customer Service Representative to join our team. The CSR will serve as the primary point of contact for customers, scheduling HVAC service and maintenance appointments, answering questions, coordinating with technicians, and ensuring customers receive an exceptional experience.

This position follows a modified 4-day workweek consisting of four 10-hour shifts, with weekend availability required. The schedule provides consistent coverage for customers while maintaining a compressed workweek.

Key Responsibilities
  • Answer incoming customer calls, emails, and service requests professionally and promptly.
  • Schedule and dispatch HVAC service, maintenance, installation, and emergency appointments.
  • Accurately collect customer information and document service needs.
  • Communicate appointment times, technician arrival windows, and service updates.
  • Coordinate closely with HVAC technicians and management to maintain efficient scheduling.
  • Handle customer questions, concerns, and complaints with professionalism and empathy.
  • Follow up with customers regarding completed services, estimates, maintenance, and outstanding issues.
  • Maintain accurate customer records and service documentation.
  • Assist with invoicing, payments, warranties, maintenance agreements, and other administrative tasks as needed.
  • Identify opportunities to recommend maintenance plans or additional services when appropriate.
  • Prioritize emergency and time-sensitive service calls.
  • Maintain a positive, professional relationship with customers and field technicians.
  • Perform other customer service and administrative duties as assigned.
Qualifications
  • Previous customer service, call center, scheduling, dispatch, or office experience preferred.
  • HVAC industry experience is a plus but not required.
  • Excellent verbal and written communication skills.
  • Strong organizational and time-management abilities.
  • Ability to remain calm and professional in stressful customer situations.
  • Comfortable working with computers, scheduling software, email, and Microsoft Office/Google Workspace.
  • Strong attention to detail and accuracy.
  • Ability to multitask and be self monitored for weekend shifts
  • Must be dependable and willing to work four 10-hour shifts, including weekends.
Compensation & Benefits
  • Competitive hourly pay
  • Full-time, 40-hour schedule
  • Compressed 4-day workweek
  • Paid time off
  • Medical benefits after 30 days
  • Full Benefit package with dental, vision and short term, long term and 401k with matching after 90 days

Heartland Home Service is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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