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Customer Service Engineer Jobs in Texas (NOW HIRING)

Akima

Customer Service Engineer

San Antonio, TX · On-site

  • Retirement

Customer Service Engineer We are seeking a highly motivated Customer Service Engineer in customer support, service management, or a related field. This role is ideal for a proactive problem-solver ...

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Customer Service Engineer information

See Texas salary details

$36.3K

$73.2K

$101.1K

How much do customer service engineer jobs pay per year?

As of Aug 17, 2026, the average yearly pay for customer service engineer in Texas is $73,199.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,200.00 and $83,800.00 per year, depending on experience, location, and employer.

What is a customer service engineer?

Customer Service Engineers are professionals who provide technical support and assistance to customers using a company's products or services. They diagnose and resolve technical issues, perform maintenance, and may also install new equipment or software. Their goal is to ensure customer satisfaction by addressing concerns efficiently and maintaining the performance of products. Customer Service Engineers often work in industries such as technology, manufacturing, or telecommunications, acting as a bridge between customers and the company’s technical teams.

How does a customer service engineer typically collaborate with technical and non-technical teams to resolve client issues?

Customer Service Engineers often act as a bridge between customers, technical teams, and non-technical stakeholders. They gather detailed information from clients about technical problems, translate this feedback into actionable tasks for engineering or IT teams, and communicate solutions back to customers in clear, accessible terms. This role requires strong interpersonal and problem-solving skills, as well as the ability to manage expectations and ensure timely issue resolution. Regular collaboration meetings and the use of ticketing systems are common practices to streamline communication and track progress.

What are the key skills and qualifications needed to thrive as a customer service engineer, and why are they important?

To thrive as a Customer Service Engineer, you need strong technical troubleshooting abilities, a background in engineering or IT, and relevant technical certifications such as CompTIA A+ or vendor-specific credentials. Familiarity with ticketing systems, remote diagnostic tools, and customer relationship management (CRM) software is commonly required. Excellent communication, patience, and problem-solving skills help build rapport with clients and resolve issues efficiently. These skills are crucial for ensuring customer satisfaction, minimizing downtime, and maintaining positive client relationships.

What is the difference between Customer Service Engineer vs Field Service Technician?

AspectCustomer Service EngineerField Service Technician
CredentialsTechnical certifications, relevant degreesTechnical certifications, relevant degrees
Work EnvironmentCustomer sites, offices, remote supportOn-site at customer locations, service centers
Employer & IndustryTech companies, manufacturing, healthcareManufacturing, telecom, industrial sectors
Primary FocusCustomer support, troubleshooting, technical assistanceInstalling, repairing, maintaining equipment

Customer Service Engineers and Field Service Technicians both require technical skills and certifications, often work on-site at customer locations, and serve similar industries. The main difference is that Customer Service Engineers focus more on technical support and troubleshooting, while Field Service Technicians primarily handle installation and repairs.

What are popular job titles related to Customer Service Engineer jobs in Texas?

For Customer Service Engineer jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Customer Service Engineer jobs in Texas look for?

The top searched job categories for Customer Service Engineer jobs in Texas are:

Customer Service Engineer jobs near you
Infographic showing various Customer Service Engineer job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $73,199 per year, or $35.2 per hour.

Customer Service Engineer

Akima

San Antonio, TX • On-site

Other

Retirement

Re-posted 7 days ago

Akima rating

6.8

Company rating: 6.8 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

376th of 449 rated engineering

Job description

Customer Service Engineer

We are seeking a highly motivated Customer Service Engineer in customer support, service management, or a related field. This role is ideal for a proactive problem-solver who thrives at the intersection of technology and customer engagement.

Responsibilities
  • Lead management of web portal and user catalog, ensuring accurate and up-to-date customer service offerings.
  • Oversee helpdesk operations, managing tickets from submission to resolution while maintaining exceptional service standards.
  • Collaborate with government teams to provide actionable feedback and implement process improvements.
  • Design and deploy customer surveys for helpdesk, projects, and enterprise support to drive service enhancements.
  • Partner with customers to capture new requirements, ensuring proper documentation and delivery of tailored services that meet their objectives.
Qualifications

Minimum Qualifications:

  • 6 years of experience in customer service, technical support, or related roles.
  • Must be a US Citizen - Able to obtain a Public Trust.
  • Strong communication and interpersonal skills, with a proven ability to build relationships with customers and internal teams.
  • Experience with helpdesk management, web portals, and customer survey tools is highly desirable.
  • Analytical mindset with a focus on continuous improvement and delivering high-quality service.
  • Bachelor's Degree in related field or equivalent years of experience.

Job ID 2025-20565

Work Type On-Site

Company Description

Work Where it Matters

Akima Global Technology (AGT), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At AGT, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders, AGT provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers, AGT delivers new technologies and partners with leading edge commercial enterprises to deliver unique and innovative IT solutions.

As an AGT employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.

What Akima employees say

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About Akima

Sourced by ZipRecruiter

As an Alaska Native Corporation headquartered in Herndon, Virginia, Akima is dedicated to delivering superior outcomes for our customers’ missions while simultaneously creating a long-lived asset for our Iñupiat shareholders. Akima maintains a portfolio of small businesses, 8(a) companies, and operating companies that deliver simplified and accelerated access to the products and services agencies need to ensure mission success.

Industry

Specialty trade contractors

Company size

5,001 - 10,000 Employees

Headquarters location

Herndon, VA, US

Year founded

1995

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