Customer Service Engineer Jobs in Colorado (NOW HIRING)

Position Summary

SOMOS-IWT Field Service Engineers are responsible for effectively providing services to support the on-site installation, start-up, training, and maintenance, of advanced diamond wire saws, and the individual products which comprise these systems.

• Field service for saws and lapping/polishing equipment globally
• Provide technical support to customers
• Provide basic process support to customers
• Installation of start-ups and commissioning of equipment
• Assemble and troubleshoot specialty equipment prior to shipping
• Instruct customer on applications, machine operation and safety at customer locations
• Ability to learn or perform PLC, HMI, and Drive commissioning and configuration
• Train customers on machine maintenance procedures at customer location
• Provide remote support to customers
• Manage customer accounts and service scheduling
• Assist with creating technical documentation.
• Troubleshoot complex PLC motion and control systems
• Self-motivated and willingness to work in demanding environments with little or no supervision and take initiative to be proactive.
• Valid driver's license
• Associate or bachelor's degree in an engineering or technology discipline preferred or equivalent experience
• 1-5 years of experience servicing CNC machine manufacturing equipment to support industries such as semiconductor, automotive, aerospace, and medical.
• Strong interpersonal skills, and the ability to represent the company in a professional capacity.
• Exceptional electro-mechanical troubleshooting skills
• To work independently and think on the fly.
• Utilize company diagnostic tools and documentation to resolve equipment issues.
• Must possess or have ability to obtain US passport for travel outside US
• Able to lift 50lbs
• Ability to sit and/or stand for long periods
• Create documented procedures and published task plans
• Represent SOMOS IWT to the customer in a professional manner, prioritizing the customer’s needs
• Must be willing to travel up to 50% of the time, both domestically and internationally.
• PHYSICAL DEMANDS AND WORK ENVIRONMENT - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.

About The Company

Our Culture:

SOMOS IWT is an OEM that manufactures an end-to-end solution for many customers that need slicing, grinding, and polishing equipment. Our customers work in a variety of industries, including medical, defense, precision optics, electronic sensors, watches, and green technologies like EV, solar, and fuel cells.

Our 20+ employee family-owned company has an entrepreneurial spirit focused on innovation. We have a casual, high-energy, results-oriented culture and are excited about our business and the ability to contribute to the suc­cess of the group. With a full range of competitive benefits including a generous paid time off program and 401k match, our employees can enjoy time away from work in one of the most beautiful areas in the country.

SOMOS IWT INC is an Equal Opportunity Employer which promotes a drug/alcohol free work environment with manda­tory pre-employment drug testing and on-going random drug testing as required.

Benefits & Wages

We offer a highly competitive compensation package including base salary, health benefits and vacation time.

The Company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage, or any other protected classification, in accordance with applicable federal, state, and local laws. By completing this application, you are seeking to join a team of hardworking professionals dedicated to consistently delivering outstanding service to our customers and contributing to the financial success of the organization, its clients, and its employees. Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring accommodation to complete the application and/or interview process should contact a management representative.

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