Overnight Field Service Engineer Jobs in Colorado

Field Service Engineer / Service Technician (Denver, CO) Under remote supervision, Advanced Sterilization Products' Field Service Engineer I is responsible for providing customer service solutions related to installation and validation of new ASP systems, planned and corrective maintenance of installed ASP systems, improving system utilization of installed systems, and supporting lifecycle management activities in assigned accounts for all products distributed or supported by Advanced Sterilization Products. Duties & Responsibilities Partners with sales and clinical education field team to deliver customer-focused high-value business solutions that drive customer loyalty and sustain ASP's install base. Manages all responsibilities of primary territory, including compliance and documentation requirements.

Performs the installation, operation, planned maintenance, repair, and modification of ASP systems within assigned territory. Performs preventive maintenance and documents performance and maintenance records on equipment. Works with leadership, customers and scheduling personnel to schedule all aspects of technical / service work required to support all products.

Provides support and responds to customers related to critical service; determines cause(s), troubleshoots, and performs corrective action as required. Completes all assigned training and documentation requirements within assigned due dates. May advise and assist in affecting design changes to improve equipment efficiency, quality and/or reduce cost of operation.

Devises project plans for the installation-planning phase of new equipment. Manages customer expectations on a regular basis before & after various interactions to ensure customer satisfaction. Completes all activities within the Service System through daily updates and documentation.

Processes RMA returns to support individual usage of supporting parts and equipment. Manages personal "trunk" inventory and completes required audits. Provides guidance to customers to include hospital biomedical engineers, field service technicians and/or representatives and assists when customer issues arise.

Provides feedback/suggestions for design improvement opportunity. Beta site support/installation; performs other duties assigned as needed. This position requires on-call responsibilities, including weekend call coverage on a rotating basis.

Qualifications Education: High School or Equivalent; Associate's Degree; Bachelor's Degree; Master's Degree; PhD Degree. Other: Minimum of 3 years of related work experience with Associate Degree. Years of Related Experience: Minimum of 5 years of experience in customer support/customer relations/technical support.

Minimum of 2 years customer service experience. Minimum of 3 years of experience in a Field Service environment preferably in electronics or medical device industry or minimum of 3 years of experience as a Biomedical Engineer in hospital environment. Skills & Knowledge Demonstrate excellence in providing customer service; highly motivated to achieve top level customer satisfaction.

Ability to perform successfully in a matrix/team environment utilizing excellent verbal and written communication, time management and teamwork skills. Experience using office based and customized computer programs/applications for territory management and administrative activities. Basic knowledge of office-based computer programs such as Word, Excel and Access.

Knowledge of service systems; inventory management practices; calibrated tools; business practices and associated costs. MCP certification or equivalent; Microsoft A+ certification or equivalent computer hardware certification. 4+ years of work experience in a related Medical Device industry.

Experience working in a field service environment; Microsoft A+ certification or equivalent. Preferred Knowledge, Skills, & Abilities Experience working in a field service environment; MCP certification or equivalent. Microsoft A+ certification or equivalent computer hardware certification.

Other Requirements Home office 10% and hospital/surgery center environments 90%. Must be able to travel overnight locally, regionally, and nationally as needed. Physical demands: can talk, hear, sit, use hands, occasionally stand, walk, reach, climb, stoop, kneel; lift up to 80 pounds to 4ft; operate company vehicles; frequent air travel 50% of time.

On-call responsibilities, including weekend call coverage on rotating basis. Safety & EHS compliance: support EHS policy, implement safety procedures, investigate incidents, ensure protective equipment, conduct inspections monthly. Equal Opportunity Statement We Are an Equal Opportunity Employer.

Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities.

Pay Range 51,300.00 - 85,700.00 (local currency) #J-18808-Ljbffr